Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

What a great service from the chat room...instant connection with Kevin B, immediate understanding of the issue and then verification that it had been resolved and no further action was needed. Of cou... Leggi di più

Valutata 5 stelle su 5

I Have been using 101domain since 10 years, all i can say is that they are one of the most reliable domain name service providers. They follow up on every service request, and never leave any pend... Leggi di più

Valutata 1 stelle su 5

I'm a web developer. I've managed 50+ domains with 101.ua for over 10 years across ~10 different registrars. Nothing comes close to this level of dysfunction — and I'm now convinced it's no... Leggi di più

Valutata 5 stelle su 5

Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary. She helped me thro... Leggi di più

Dettagli dell'azienda

  1. Provider DNS
  2. Provider di servizi Internet

Scritti dall'azienda

Founded in 1999, 101domain is a trusted domain name and web service provider with the largest selection of domain extensions found anywhere. An ICANN accredited domain registrar, 101domain serves over 250,000 customers, in over 180 countries providing Domain Names, Hosting, Google G-Suite, Sectigo SSL Certificates, Cloudflare Infrastructure Services, Domain Name Portfolio Management, Domain Acquisition, Monitoring and Enforcement, and Consulting.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

746 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Joanna was knowledgeable and courteous

Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary.

She helped me through a potentially difficult situation.

Very good company representative in Joanna.

12 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

I am utterly disappointed with the…

I am utterly disappointed with the services provided by this company. I had high hopes when I decided to purchase a domain from them, but my experience has been nothing short of a nightmare. Not only did they take my hard-earned money without any hesitation, but they also failed to deliver the promised domain. It's been an excruciatingly frustrating week of waiting and chasing them for an update, only to be met with silence and empty promises.

8 agosto 2023
Non scritta su invito
Logo di 101domain

Risposta di 101domain

Hi Fern,

Thank you for taking the time to share your feedback and allowing us the opportunity to address your concerns. We deeply regret any misunderstanding that occurred about the refund you were expecting and the subsequent frustration it caused you.

Upon reviewing your case, we found that you had opened support tickets on the 7th, expressing your desire to cancel your .CO.TH domain registration due to the standard delayed registration time frame of 2 weeks. Our support representative promptly responded to these tickets, explaining that country domain extensions are not always instant like a .COM registration, and that we canceled your order as requested. Since it had been less than 24 hours since the purchase, we were able to void the transaction. However, there doesn't appear to be a time stamp indicating that you had read these responses.

We also noticed that you had opened additional tickets on the 11th and the 14th, reiterating your request for a refund. Our team once again responded, explaining that your payment had been voided the same day, therefore no funds were actually withdrawn from your account. We understand that your interactions with a different support agent on livechat might have caused confusion. Our support agent in chat was not fully informed of your situation and should have clarified the situation more effectively.

We will be taking your feedback seriously and implementing measures to ensure better communication and support in similar situations in the future.

If you still have any questions or concerns, please do not hesitate to reach out. If given the opportunity to work with you again we will do everything to make sure that your experience with us is a positive one moving forward.

Best regards,
101domain

Valutata 5 stelle su 5

Marcelo A

Marcelo A. was extremely helpful and willing to go the extra mile for helping.

4 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

website messy

website messy
Pay first and then ask many documents that cannot provide and no refund, really not use them...

23 giugno 2023
Non scritta su invito
Logo di 101domain

Risposta di 101domain

Hi Fred Moro,

Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or confusion caused by the requirements for registering a .HU domain and would like to address your concerns.

Regarding the specific issue you encountered, we would like to shed some light on the unusual requirements for .HU domains that sound similar to well-known domain names or brands. In such cases, the registry mandates that the registrant complete a "Declaration of Good Faith" form within 30 days of registration. This declaration ensures that the domain will be used in good faith, adhering to the Domain Registration Rules, and avoiding any infringement on third-party rights or misleading use.

It is important to note that our FAQs section, located under other information, mentions that registrations for .HU domains are generally non-refundable. However, we understand the unique circumstances surrounding your situation and have decided to make an exception. We have proceeded with issuing a full refund to you.

We genuinely value your business and strive to provide the best service possible. It is our sincere hope that this resolution demonstrates our commitment to customer satisfaction. We kindly request that you consider revising or removing your review, as it would greatly help us maintain our reputation and allow us to continue serving you and others effectively.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,
101domain

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