Wren Kitchens Recensioni 

An absolute nightmare of an experience. Nearly two months after delivery, our kitchen is still left unfinished. The initial delivery was not great, we received damaged goods, missing items, and an incorrect quantity of handles. To make matters worse, we were then told the flooring supplier has no more stock to complete the job. We are also dealing with poor installation, including water leaking under the sink. We were finally passed to management about a week ago, who said they would arrange for everything to get sorted. We have heard absolutely nothing since

Thank you Cameron for a great survey. Very friendly, professional and knowledgeable. Answered all our questions and concerns.

K smith he was very good and on time

I would have given a 5 * but unfortunately we had organised a 11am appointment with Kieran but this was not communicated with Darren who actually came out to do the measurements & we had to wait until 1pm which was smack bang in the middle of the day, apart this Darren was extremely apologetic, professional & curtious, he stayed no longer than needed.

John Nicholls was very knowledgable and talked us through all the measurements and some of the things we could consider when meeting for our design appointment. He was able to advise on what comes next and what to consider for our refit.

N Hogan came out to do a home survey and was very professional and friendly. She completed the survey quickly and efficiently. I was impressed with the text reminders that I received and her call to say she would be arriving in 30mins. Great service .

very thorough and efficient

Mark Rennolds the surveyor of the year, great guy, knows his job, very cheeky asked for a cold beer, made me laugh through the whole appointment. Enjoyed every moment with him. Great guy, thank you Wren

Great friendly service - L albrow

Ryan was very kind and helpful .He Made sure all the measurements were accurate and did a fantastic job

On time, professional, helpful

Today Omid Firouzia the surveyor came to take the measurements of my kitchen, he has been very helpful and reassuring. He done his job and got on with it and checked anything he needed. Really good work and i am pleased with the service provided.

We were very impressed by Paul Dyche. Clearly highly competent and efficient, he carried out the measurements of our kitchen in Dunblane this afternoon in a most able manner. He also had a very open and engaging personality which made us feel very comfortable with his presence in our home and he gave us confidence in proceeding with Wren Kitchens. Excellent customer service!

Reliable… on time, polite and efficient

Punctual, Friendly , knowledgable

J Smith was polite, professional and very knowledgeable. He was a pleasure to deal with and is an asset to your company.

A very disappointing experience, do not be fooled by the shiny showroom and attentive in store service it is a ruse designed to cause you stress and anxiety. I purchased my kitchen 6 months ago and I’m already having to have repairs carried out only to find that installation was not conducted in accordance with their own standards. My installation team were managing numerous installations meaning that would should have been a slick service was extended due to the unavailability of the team, requiring both my wife and I having to take additional time off to accommodate them. Quality control was severely deficient due a number of cabinets arriving damaged or to the incorrect specification. The general conduct of the installers was also suspect, with a member of the team smoking drugs on site which is wholly unprofessional and potential a factor in the poor standard of workmanship. In order to rectify the issues with my kitchen I have been told that the tiling that I’ve personally installed will need to be removed so that the new worktop can be fitted and I’ll have either have to pay for the privilege of a fitter to make good the repair or pay for the materials and fix it myself! Trading standards are already being lined up to advise me on my next course of action.

Took the time to measure properly and spoke to us about the process. Was very friendly and answered all our questions.

We are in the process of buying a home with a Wren kitchen already installed. I requested a brochure as there are some changes we would like to make and would like to purchase a couple of extra units. I missed a call from their rep but texted him. This was his response:

"Unfortunately, we mainly specialise in complete kitchen projects rather than supplying individual units. Our minimum order is typically five units or more, and as the kitchen wasn't originally purchased through you, we're unable to supply matching replacement units.

I hope this helps, and I wish you all the best with your new home.."

No, this doesn't help.

Also, the current units are still under guarantee and one of them is showing signs of delamination. Should we ask that the vendors contact Wren to get this put right? We've been told that the new lamination will probably not match. Will Wren then re-laminate the whole kitchen so everything matches? I doubt it.

I used to think Wren had a good reputation...

Post trust pilot review the advisor who responded to the poor review was exemplary and handled my complaint swiftly and with empathy. It's only a shame that I needed to raise a poor review because those before were poor.