Vets Now Recensioni 

We went to the surgery out of hours as our dog was showing signs of heat stroke. We were made aware of the cost of the fee £313.50 but felt we had no choice. However we were then charged £88.80 for a bottle of Metacam we could purchase from our local vet for £17. I think this is really unfair. We were with the vet for less than 20 minutes how is this fair and justifiable? It's a shame when the vet who helped Bertie was lovely to be hit with such a huge bill.

I had my Husky Dog Maya to out of hours . She was 12 blind brain tumour end stage renal failure .She was poorly sick etc . I was given the appropriate advice treatment for her from staff & Vet was brilliant . The vet told me that she didnt have long left . They got everything 100% spot on . Sadly Maya did pass away on 16th July 2026 as advised within that few weeks period . Thankyou to everyone involved in treating her . I got that few weeks to make memories and say a proper goodbye . A lot of folk never get that and I feel fortunate to have got that time .

It was superfast service but unsure all was done that could have been done as my cat still isn't weight bearing on that leg.

OUT OF HOURS SERVICE VERY GOOD BUT ADMIN AFTER SLOW.
WE PAID UP THAT NIGHT £506.33 22.07.26
BUT STILL AWAITING AS AT 06.08.26 YOU TO CONFIRM BACK TO OUR INSURERS.... FOR WHICH WE PAID YOU A £33 ADMIN FEE .. WE ARE DESPERATE FOR THESE MONIES HENCE WHY WE PAY A PET-PLAN POLICY

The vet Annedine & head nurse Emily were amazing
They were very patient as I was a total wreck they were both overly helpful & kind at the clinic
The vet was very thorough & gentle with my poorly dog
They were both amazing as it was early hours of the morning

The vet had no interactive skills. She was rude in the way she approached us like we were wasting her time. She also said our dog needed treatment but they did not have any. She then said she could prescribe some cleaning solution for our dogs sore but we could just get some off amazon. I found her unprofessional with a poor manner.

Vets Now, was a brilliant service, we were seen really quick, when we arrived at the vets the staff were so lovely and put us at ease. Luckily our dog was okay in the end but the nurse we saw was really lovely with our dog. Thank you for a brilliant service.

Thank you to the Sheffield pdsa hospital for a midnight emergency. Amazing staff. So kind and caring.

The vet, identified the problem quickly and took our puppy into surgery with no hesitation. We were updated about the out come and post surgery, along the way.
Very good care pathway and aftercare. Thank you so much to the team. Would recommend for out of hour emergency.

Never checked dog properly and charged extortionate 400 pound

Receptionist very helpful and welcoming. Vet seemed rushed and didn't really put me at ease. Seemed annoyed to be there.

The staff are incredibly friendly , comforting and show they are competent and experienced. They treated Errol so fast and made sure we knew what was going on every step of the way, even for a non life threatening but very painful injury like the one our dog managed to inflict upon himself.

Cannot rate these guys highly enough. The people were kind, helpful, friendly and very professional. The facility was spotless. I have absolutely nothing negative to say. Thank you for looking after my little boy.

Very good service and very friendly thank you 😊

When you have pets that you love and want to look after it is essential there is somewhere you can take them in an emergency.

Rapid. Calming. Knowledgeable. What more do you want at an emergency vets.

It’s not cheap. But you get what you pay for.

Cat and beth always take such care in assessing both my elderly jack russels rhry listen and think through everything. We all feel very safe and confident with them, esprcialky at such a stressful tim. Thamkyou Chrissie, Mr Darcy and Danny Smith

I cannot thank the Liverpool vet and nurse enough for their wonderful assistance and care early yesterday morning when we had to bring our loving dog of 14½ years on her last journey. They really were amazing, thank you!!

Well.. I cant say this visit made me feel great I m sorry.. Peggy our tortoiseshell moggie was a great worry when we came ino your vet clinic very late in the evening....the staff were so helpful. Coming back and for letting us know how Peggy was... they were all so helpful. Letting us know what was happening to Peggy etc.. we were so relieved to see excellent vets and also all the other staff .
I would like to express my thanks to you all ...Peggy, Colin and Sue FISHER
.........07846183168.

Visited the Brantham branch yesterday evening as our dog had a badly swollen cheek and neck. The vet was not thorough in the examination and misdiagnosed the problem as a bite or sting. Consultation was £324, anti-inflammatory injection £50 (10ml Loxicom £16 plus £34 to inject it)They also wanted £35 admin. fee for dealing with the insurance claim.

The condition worsened considerably overnight so we went to our usual vet this morning. They quickly diagnosed a foreign object in his cheek, sedated him and removed it. Total cost was less than that charged by Vets Now and included £50 for 100ml of Loxicom which can be given orally. No charge whatsoever for dealing with the insurance claim.

Vets Now is horribly expensive, the vet misdiagnosed the problem which led to our dog being in considerable pain for far longer than was necessary and we had to wait over two hours to be seen. In our opinion patient care comes a very distant second to raking in the cash. Will never again take any of our animals to Vets Now.