What made it not so great was paying for parking outside and expecting a refund, and being told new system where you use machine inside the building not in the car park, so no refund!! The staff says... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great new layout. Much better than before. It definitely needed it. Shame the food has had a rise in price and not a rise in food quality. Cheap food sold to you at a high price, minimal pizza... Leggi di più
L'azienda ha risposto
No instructions anywhere. Very difficult for a first time visitor to figure out where to go and what to do. Staff availability was also low so no one to talk to. Bowling alleys were well maintained th... Leggi di più
L'azienda ha risposto
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Bowling
- Bar
- Escape room
- Centro per combattimenti con pistole laser
- Centro per il tempo libero
- Sala giochi
Scritti dall'azienda
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Informazioni di contatto
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Regno Unito
- 0333 034 6100
4,0
Molto buono
209 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My grandchildren loved every moment
My grandchildren loved every moment. So much for them to do.
Staff very helpful and polite.
15 aprile 2026
Risposta di Tenpin - Exeter
Hi, thank you for the amazing 5* rating and review of Tenpin Exeter. We're so pleased to heat that your grandchildren has a wonderful time and that there were lots for them to do. We appreciate your kind words and we look forward to seeing you again!
Take care,
Kirsty
Originally Family of nine split into…
Originally Family of nine split into two the wall in between us so we had to go back and asked for it to be changed and food was slow to come out
15 aprile 2026
Risposta di Tenpin - Exeter
Hi Hayley
We regret that your large family's seating arrangements required adjustment and that the food service was slow. We appreciate your feedback and will review how we can improve. Best wishes - Clare
Prices are ridiculously high
Prices are ridiculously high, the staff couldn't cope with the volume of customers and the food was burnt
15 aprile 2026
Risposta di Tenpin - Exeter
Hi Fiona
We appreciate you taking the time to share your experience. We're sorry that our prices were not satisfactory, the service was slow, and the food was overcooked. We will address these issues. Best wishes - Clare
Risposta di Tenpin - Exeter
Hello Mark,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate you rating us! We're glad you had a very good experience and hope to see you again soon for more fun. All the best ~ Laura
Good fun!
A good experience with our granddaughter - lots of fun, easy to organise, staff friendly and helpful l.
15 aprile 2026
Risposta di Tenpin - Exeter
Hello James,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate your fantastic review! We're happy to hear you had a good experience with your granddaughter and found our team helpful. We look forward to seeing you again! All the best ~ Laura
Good
Willing to host a party of 7 at short notice and for a decent price. Amazing experience
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Daniel,
Thank you for taking the time to rate Tenpin Exeter5 stars. We're happy to hear that you had an amazing experience with us! We appreciate you choosing us to host your party on short notice, and we thank you for the positive feedback. All the best ~ Laura
Lovely to see the refurbishment…
Lovely to see the refurbishment completed and a great venue now for families and young people. We went on a very busy Easter holiday Tuesday and had a great time.
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Joanne,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're delighted you enjoyed the refurbishment and that it's a great venue for families and young people. We're happy you had a great time during your busy Easter holiday visit! Thanks for your review and we hope to welcome you back again soon. All the best ~ Laura
Bowling was great but the food was…
Bowling was great but the food was awful we were sick after eating the food
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Keira,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate you rating us. We're sorry the food was unsatisfactory and made you unwell. We'll pass this to the venue to improve food quality. We hope to welcome you back again and that your next visit is a 5 star experience. All the best ~ Laura
Kids soft play area is overcrowded and…
Kids soft play area is overcrowded and very small
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Nara,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate your feedback and are sorry the play area was not satisfactory. We will review this situation. We hope that your next visit is a 5 star experience. All the best ~ Laura
My only concern is the lack of fencing…
My only concern is the lack of fencing around the new soft play area. The gates aren’t properly shut behind each child who enters/ exits so there’s every possibility a child could easily get out through the main exit.
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Laura,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you bringing the fencing and gate concerns to our attention regarding the soft play area. We will review the safety measures to ensure a secure environment for all children. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
My teenage daughter and her friends…
My teenage daughter and her friends came to tenpin bowling and we paid for the offer of two games, with food and drinks. The pizzas were tiny and the girls were dissapointed.
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Jo,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you taking the time to share your feedback. We're sorry to hear that the pizza size did not meet your daughter's expectations. We hope that the rest of the experience was a positive one and that we get to welcome you back again soon. All the best ~ Laura
Booking in was easy
Booking in was easy, the expanded venue was a delight to find with new lanes and lots of new games. Everything was fine but I would have preferred the lighting to be less "dramatic" and a bit brighter. Certainly recommend a visit and we'll be going again.
15 aprile 2026
Risposta di Tenpin - Exeter
Hi Dean, thank you very much for the lovely review of Tenpin Exeter! We are so pleased you loved our new look and found the booking process easy and we take on board all feedback given which we will be certain to pass onto the team! In the meantime, we hope you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
Went in yesterday and was served by a…
Went in yesterday and was served by a lovely lady called Charley on softplay. So helpful even though we hadn’t booked and managed to get my two children in no issues. The softplay itself was super busy but my two still enjoyed themselves. I overheard a woman, and have now seen a review she has posted saying the young lady working had a terrible attitude, which was not the case at all. She was running around trying to help everyone and ensuring all the children were safe. The “teenage” boys the previous review mentions were there celebrating an 11th birthday as I spoke to the family and she height checked them all and even warned them to be on their best behaviour. I normally wouldn’t disagree with someone else’s experience however the other persons review is slanderous! We will be back, thank you Charley!
15 aprile 2026
Non scritta su invito
Risposta di Tenpin - Exeter
Hi Vicki, thank you for the 5* rating and review of Tenpin Exeter. We're so happy to hear that you had a great experience and that Charley was really helpful. We appreciate your kind words and we hope to see you again soon!
Take care,
Kirsty
We took our daughter to soft play
We took our daughter to soft play. We didn’t like the system of locking the door behind them and not being able to see her ( the area went way back out of sight) and the music was so loud you couldn’t hear if your child needed you. Our child didn’t enjoy it even though we did go in with her. Not ideal for little ones.
15 aprile 2026
Risposta di Tenpin - Exeter
Hi Heather, thank you for taking the time to leave a review of Tenpin Exeter. We appreciate your honest feedback and we will ensure this is passed on to the correct team to review. We hope to welcome you back again for a much better experience taking part in a different activity.
Take care,
Kirsty
Bowling was great and we had a lot of…
Bowling was great and we had a lot of fun! The place has lots of fun and games for all ages. Wait times on food was a little longer than expected. We ordered food at 12:30, at 13:00 a server came and told us that they needed to exchange an item. By 13:10 having been waiting for food for 40 minutes we asked where it was and they had it out a few minutes later. But almost 45 minutes for a panini, chips and onion rings seems an excessively long time… so I’m assuming either something went wrong or it was just a very busy lunch time. On a bonus - The drinks were fast though and arrived in 5-10 minutes of ordering.
15 aprile 2026
Risposta di Tenpin - Exeter
Hi Exeter, thank you so much for taking the time to leave a review of Tenpin Exeter! We are really happy to see you had such a great time bowling, however, we are very sorry to hear that there was a long wait for your food! Please be assured all of your feedback will be passed to the relevant team and we hope you will still consider visiting us in the future! Best wishes - Mel
Wouldn’t recommend
Booked the softplay and it was absolutely chotic. It was loud and not well run at all. I pointed out a group of clearly much older teenage boys had just gone in to the girl on the softplay desk and explained they looked far too old to be i there especially given that it was busy with lots of small children. To which I was told that she had far to many things to do to keep an eye on everything. Her attitude was terrible given that it was her sole job to oversee the soft play. It then took 45 minutes to get a drink. The place was understaffed for how busy it was.
15 aprile 2026
Non scritta su invito
Risposta di Tenpin - Exeter
Hi Becky, thank you for taking the time to review Tenpin Exeter! We're very sorry to hear that there had been issues during your visit to the soft play and that there had been a long wait for the drink service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter', and we can pass this on to be looked into. Best wishes - Adelaide
Excellent evening bowling
Excellent evening bowling. Brilliant services just the bar is understaffed
15 aprile 2026
Risposta di Tenpin - Exeter
Hello Alex,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We are delighted to hear that you had a excellent evening bowling and that you received a brilliant service. We re sorry that the bar was understaffed. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Visited after the recent refurb and had…
Visited after the recent refurb and had a very good evening, liked the new decor. Could do with more ways to exit your bowling lanes, as we had to push past quite a large party in the lane next to us to get to the exit, which was tricky, especially as I am sight impaired. But we will definitely be visiting again.
14 aprile 2026
Risposta di Tenpin - Exeter
Hello Helen,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We're glad you enjoyed the updated decor and had a good evening. We appreciate your feedback regarding the lane exits and understand the difficulties this caused, especially with your sight impairment. We will consider this to improve our guests' experience. We look forward to your next visit. All the best ~ Laura
Had a great time
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however cleanliness could have been improved, lots of tables not cleared, crumbs all over the floor around tables, bowling lane not cleared from people who were on it before us, there was pizza in the floor, empty drinks glasses etc left around. Ladies toilets were clean but sanitary bins overflowing.
14 aprile 2026
Risposta di Tenpin - Exeter
Hi Jessica, thank you rating Tenpin Exeter 5*! It's lovely to hear that you had a great time and that you enjoyed the arcades and bowling. We are sorry that there had been an issue with the cleanliness of the tables and the lanes, and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Risposta di Tenpin - Exeter
Hi Kerry, thanks for leaving a rating and review for Tenpin Exeter! We're delighted to hear that you had a fun family experience with us, and we greatly appreciate you letting us know how we did! We can't wait to welcome you back again soon! Best wishes - Rosie
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.