Celebration of 18th Birthday. Had 20% off game and drinks ordered online. Unfortunately we wanted food and because didn't book it online, was charged full price, which was a disappointment. Food wa... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY Chester, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Just one problem this time. On arrival we were told to use alley no 3. We had our grandsons with us and they use the optional side barriers for their bowling. It wasn't until the 3rd bowl for the boys... Leggi di più
L'azienda ha risposto
Absolutely brilliant time had at Tenpin Chester. Very clean and very friendly and helpful staff. Lots of lanes available and no worries looking for the right size and weight ball. Drinks and... Leggi di più
L'azienda ha risposto
We had a great family day out bowling and there Is plenty to do however the game kept stopping as there were too many balls on each stand apparently. I feel it isn't our job to be arranging the balls... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Bowling
- Bar
- Escape room
- Centro per combattimenti con pistole laser
- Centro per il tempo libero
- Sala giochi
Scritti dall'azienda
Tenpin Chester is easy reach from Chester city centre, Wrexham, Hawarden and across North Wales and Cheshire. With modern bowling lanes and lane lighting, we’re a great shout for families, groups and anyone after a fun night out in the North West. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Chester, sorted.
Informazioni di contatto
Unit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY, Chester, Regno Unito
- 0333 034 6100
4,4
Eccellente
131 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Tenpin - Chester
Hi Sam, thank you for leaving a 5* review of Tenpin Chester! We're so glad you had so much fun with your friends and enjoyed the food and our staff! We appreciate your kind words. See you again soon! Best wishes-Leila
The experience was fine however people…
The experience was fine however people were quite rude and short tempered.
12 settembre 2026
Risposta di Tenpin - Chester
Hi there, thank you for the 4* review for Tenpin Chester! We're sorry to hear that the service had not been up to our usual high standards and we will ensure your feedback is passed onto the correct team. We hope to welcome you back again soon! Best wishes - Adelaide
Risposta di Tenpin - Chester
Hi Ewa, thank you so much for the wonderful 5* review of Tenpin Chester! We're so happy you enjoyed your complimentary birthday ice cream and found our team to be really friendly and we can't wait to see you again soon! Best wishes - Mel!
We had a brilliant time there
8 settembre 2026
Risposta di Tenpin - Chester
Hi Colin, thank you for leaving Tenpin Chester a stunning 5* rating. We are thrilled to hear you had such a great time with us and we hope to welcome you again soon! Best wishes - Kaylee
Risposta di Tenpin - Chester
Hi Suzanne, thank you for taking the time to leave us this wonderful 5-star review of Tenpin Chester! We are so pleased to hear that you found our venue to be clean and tidy, good value for money, and that our staff were nice and friendly during your visit. We hope to welcome you back again soon! Best wishes-Leila
Risposta di Tenpin - Chester
Hi Rita, thank you for your fantastic 5-star review of Tenpin Chester! We're so pleased to hear that you enjoyed the bowling and found our venue clean and well-organised. We hope to see you again soon! Best wishes-Leila
Helpful and polite
The lady on the desk was very friendly and polite. She was also very helpful as 2 people from our group had gotten stuck in the traffic and we had to wait for them to arrive.
2 settembre 2026
Risposta di Tenpin - Chester
Hi Claire, thank you for taking the time to leave a review of Tenpin Chester! We're so pleased to hear that our team member on the desk was friendly, polite, and helpful during your visit, especially with the unexpected delay. We hope to welcome you back again soon! Best wishes - Mel
Risposta di Tenpin - Chester
Hello James,
Thank you for taking the time to rate Tenpin Chester 5 stars. We're so pleased to hear that you enjoyed our clean facilities, delicious food and drinks, and especially our Thursday deal. We look forward to welcoming you back again soon! All the best ~ Laura
Expensive for what you get
Clean place but very busy. Staff couldn’t cope with the amount of people there. Toilets were a bit filthy given the amount of people inside. Over priced for what we got. Easy to use screen on the lane.
Needs more staff
30 agosto 2026
Risposta di Tenpin - Chester
Hello FG,
Thank you for taking the time to rate Tenpin Chester 3 stars. We're glad you found the place clean and the lane screens easy to use. We sincerely apologize for the busy environment, the staff being overwhelmed, the condition of the toilets, and the feeling that our pricing was not justified. Your comments regarding staffing levels and cleanliness are very important to us and will be passed on to the relevant teams for review and improvement. All the best ~ Laura
Risposta di Tenpin - Chester
Hi there, thank you for leaving a review of Tenpin Chester. We appreciate your feedback regarding your recent visit and we are sorry to hear about your experience with the cleanliness and game pricing, and we will address these concerns internally. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Chester' for somebody to contact you regarding this. Best wishes-Leila
Well organised
Well organised, lovely helpful staff, clean and tidy. Easy to book online
20 agosto 2026
Risposta di Tenpin - Chester
Hi Ann
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our venue well-organized, our staff helpful, and the booking process easy. We hope to welcome you back again very soon! Best wishes - Clare
Risposta di Tenpin - Chester
Hi Lisa
Thank you for your wonderful 5-star review! We are so pleased to hear you had a great time and enjoyed the friendly staff and all the activities. Best wishes - Clare
Risposta di Tenpin - Chester
Hi Lesley, thank you for your wonderful 5-star review of Tenpin Chester! We are so pleased to hear that your grandchildren had a great time and we hope to see you all again soon! Best wishes - Mel
Nice afternoon with the grandkids
Nice clean busy venue helpful staff our kids had a great time
20 agosto 2026
Risposta di Tenpin - Chester
Hi Philip, thank you for leaving a 5* review of Tenpin Chester! We're so glad to hear that you found the venue nice and clean, found our staff so helpful, and that the grandchildren had such a fabulous time. See you again soon! Best wishes-Leila
Excellent customer service
Excellent customer service, clean facilities and friendly vibe
14 agosto 2026
Risposta di Tenpin - Chester
Hi Jo,
Thank you for your lovely 5* review at Tenpin Chester! We are delighted to hear that you've had such a fantastic time whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team. We hope to welcome you back again very soon! Best wishes- Steph
Great atmosphere
Great atmosphere, the kids absolutely loved it and, with special offers, wasn't too out of our price range!! Friendly staff, clean, OK prices on drinks. Great experience!!
20 agosto 2026
Risposta di Tenpin - Chester
Hi there, thank you for leaving a 5* review of Tenpin Chester! We're pleased to hear that your overall experience was a positive one including the fact that you enjoyed the atmosphere, our special offers, and that our staff were so friendly. We also appreciate the feedback about the drinks pricing and we will make sure that the relevant team is made aware for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Enjoyable Hour
Provided shoes & socks. Enjoyed by all and the offer of x4 and pizza very good
20 agosto 2026
Risposta di Tenpin - Chester
Hi Kath, thank you for the wonderful 5* review of Tenpin Chester! We're so happy to hear everyone enjoyed their visit and you got to take advantage of our Bowl & Pizza deal and we hope to welcome you back again soon! Best wishes - Mel
Risposta di Tenpin - Chester
Hi there, thank you for your 5* review of Tenpin Chester! It's lovely to hear that you had such a great time on your recent visit and found the staff especially friendly and the environment clean. We can't wait to welcome you back again shortly! Best wishes-Leila
Risposta di Tenpin - Chester
Hello there, Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you and your friends enjoyed the visit to our Tenpin in Chester. We are pleased you all enjoyed our Karaoke activity! We do hope to see you all again soon. Many Thanks - Kimberley
Risposta di Tenpin - Chester
Hello Bruce,
Thank you for taking the time to rate Tenpin Chester 4 stars. We are so pleased to hear you experienced good service and found everything well-organized. We hope to welcome you back again soon for another great experience. All the best ~ Laura
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.