Richer Sounds - Southgate Recensioni 

1437
TrustScore 5 su 5

4,9

157-159 High Street, N14 6BP London, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer So... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor) I also easily changed faulty headphones - so overall a really good... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided. Always available to take my calls and the order to delivery was spot on. I have used... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(1437)

23.408 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I have nothing but great things to say…

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much effort. When my system was delivered after a week I realised I had made the wrong choice on the speakers, they did not fill my room. I called the store and they we're so accommodating. I was able to return my speakers and they did a special order from Kef for speakers they do not generally stock. The customer service was exceptional, I highly recommend Richer Sounds, especially the Southgate store. RS now have a customer for life, 5*

24 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Had an issue with an open box item

Had an issue with an open box item, the store was excellent in resolving my issue and did a great job in making things right. Thank you

20 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Ali at the Southgate branch was…

Ali at the Southgate branch was extremely helpful and knowledgeable. I will definitely seek him out for my next purchase.

22 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Marantz AV10 and Amp 10 is a fantastic…

Marantz AV10 and Amp 10 is a fantastic buy, sounds great and looks gorgeous. Big thank you to Mac for helping with the purchase great service.

4 giugno 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Valutata 4 stelle su 5

Good service

You had the to I wanted in stock. The salesperson was knowledgeable and helpgul

17 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for the no nonsense feedback - just how we like things!

The Customer Experience team

Valutata 5 stelle su 5

I thought I had a problem with my Fiio…

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor)
I also easily changed faulty headphones - so overall a really good experience

15 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

Sales person was excellent

Sales person was excellent. It's not your fault that the Denon was a bugger to set up.

11 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thank you for your kind feedback about our colleague which I will pass on, apologies of course that you experienced some set up issues.

I will arrange for the team to get in touch and make sure all is now well..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service and support

Great service and support, perfect advice. Beats all the other major stores I've been to, especially in value for money.

10 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent service by very knowledgeable…

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer Sounds, Southgate.

11 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful and courteous

Very helpful and courteous. Knowledgeable about products.
Service was quick and TV was delivered next day.

9 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Spot on

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided.
Always available to take my calls and the order to delivery was spot on.
I have used Richer Sounds a number of times and there is a reason why I keep going back.
Thank you

9 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Nice listening room

I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.

7 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.

Many thanks again for supporting local business.

The Customer Experience team

Valutata 5 stelle su 5

Really helpful staff

Really helpful staff, I did not need delivery immediately and they happily agreed to hold my products until I need them. Great price too, cheapest I could find.

7 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent service

Excellent service, everything explained to complete satisfaction. Timescales for delivery exceeded my expectations.

4 luglio 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thank you for your 5 star review!

Valutata 5 stelle su 5

Order take over the phone by a very…

Order take over the phone by a very helpful salesman . Advised the product would be delivered on the Tuesday . In fact delivered on the next day Monday . Within 24 hours . Brilliant

28 giugno 2026
Logo di Richer Sounds - Southgate

Risposta di Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più