After two years of trading, I exceeded my tolerance level, OANDA suspended my trading, I sent all my bank and tax statements to raise my tolerance level, I haven't been able to trade for six days now,... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeKing Street West 370, suite 302, M5V 1J6 Toronto, Old Toronto, CA
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Scopri cosa dicono le persone
Oanda has consistently provided excellent service over the many years I have been with them.
L'azienda ha risposto
Regarding my account opening. The customer service and support that I have received throughout the whole process, was amazing.
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All around excellent broker from platforms to customer service. Highly recommend. 👍🏻👍🏻
L'azienda ha risposto
Dettagli dell'azienda
- Broker finanziario
- Servizio di cambio valute
- Azienda di commercio di oro e argento
- Servizio di investimenti
- Servizi finanziari non bancari
Scritti dall'azienda
OANDA (Canada) Corporation ULC is regulated by the Canadian Investment Regulatory Organization (CIRO). A trusted, regulated broker, OANDA offers competitive spreads on a wide range of CFDs for forex pairs, metals, indices, commodities and bonds.
Informazioni di contatto
King Street West 370, suite 302, M5V 1J6, Toronto, Old Toronto, Canada
3,1
Nella media
15 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I exceeded my tolerance level
After two years of trading, I exceeded my tolerance level, OANDA suspended my trading, I sent all my bank and tax statements to raise my tolerance level, I haven't been able to trade for six days now, and I don't know how long this will continue. OANDA, you are a well-known and respected company, you need to be a little quicker in resolving such issues. case number 06610624
27 novembre 2025
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Risposta di OANDA - Canada
Hi Andrii,
Sorry for the wait on our Trustpilot response. We hope everything is back on track now.
As a Canadian-regulated broker, we are required to ensure our clients trade within their means and in accordance with their Risk Tolerance. Unfortunately, in some circumstances, a client's negative p/l can be greater than their risk tolerance, and in such circumstances, we are required to take measures to restrict an account.
If you’re still having trouble, please check your Trustpilot messages, we’ve requested a few more details so we can assist you properly.
Thanks,
Team OANDA
Its a scam do not use this for trading.
22 novembre 2025
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Risposta di OANDA - Canada
Hi JP,
Sorry to hear you feel this way. We've requested more information through Trustpilot, but unfortunately you've not replied.
If you'd like to get in touch and discuss your issue, please email us at frontdesk@oanda.com and we'd be happy to help.
Thanks,
Team OANDA
All around excellent broker from…
All around excellent broker from platforms to customer service.
Highly recommend. 👍🏻👍🏻
3 novembre 2025
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Risposta di OANDA - Canada
Thank you for your positive review and recommendation James. We're pleased to hear that you are happy with your trading experience!
Team OANDA
Getting a withdrawal from Oanda is like…
Getting a withdrawal from Oanda is like pulling teeth. They constantly request a recent bank statement even when you honor this request. It seems like everything at Oanda is Ai generated. i don't think they care. I would never recommend this company
17 luglio 2025
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Risposta di OANDA - Canada
Hi Fiona,
Sorry to hear that your experience was not what you expected.
The withdrawal process involves a few steps to align with both regulatory requirements and our internal protocols, and some of these steps may require more time than others. Bank statements need to show specific information, such as your full name, address, bank logo, account number, and date for us to accept them as verification of an account. If the statement does not display all this information, we may request an alternative statement. For more information on our withdrawal policy visit: https://help.oanda.com/ca/en/faqs/withdraw-funds-steps.htm
We value your feedback and are continually working to improve our processes to provide you with a smoother experience.
We also want to reassure you that our team is composed of dedicated professionals, not AI, who are committed to assisting our clients. Please email us directly at frontdesk@oanda.com so we can securely access your case and provide specific support.
Thanks,
Team OANDA
The end of this week
The end of this week. Will > FOUR < weeks I'm waiting for the status of my account. Customer service. There is none. Dealing with the Toronto Office. Gave me a phone number in New York ??? Which doze not connect. They do not reply via email or phone. The only reason I want an account with is. The have an indicator for trading two pairs, I'm unable to find anywhere else. But I will keep looking.
Other wise I would not deal with them.
17 aprile 2025
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Risposta di OANDA - Canada
Hi William,
We appreciate you taking the time to leave us your feedback and we're sorry to hear that your experience with us was not what you expected.
If you'd like to provide further context or have us look into what happened, please reply to the email that we send to you via Trustpilot or directly email our team at frontdesk@oanda.com. Thank you.
It was a great pressure to communicate…
It was a great pressure to communicate with professionals. They are meaningful, excellent and knowledgeable team
3 aprile 2025
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Risposta di OANDA - Canada
Hi Semasinghe,
We’re happy to hear you’re enjoying your trading experience with us.
Thanks,
Team OANDA
Excellent customer service
Excellent customer service. Fast and knowledgeable.
20 marzo 2025
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Risposta di OANDA - Canada
Hi Geoff,
We're so happy to hear you're enjoying your trading experience.
Thanks for your 5* review,
Team OANDA
Todo fue excelente!
19 febbraio 2025
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Risposta di OANDA - Canada
Hi Edgar,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that!
Thanks again,
Team OANDA
Oanda has consistently provided…
Oanda has consistently provided excellent service over the many years I have been with them.
3 febbraio 2025
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Risposta di OANDA - Canada
Hi,
Thank you for your positive review. We're pleased to hear that you are happy with your trading experience.
Team OANDA
Oanda(Canada division) not a coordinated broker
Terrible coordination between Oanda agents/frontdesk. I have been trying to open an Oanda live trading account from Canada. Submitted all requested documents but every email I received from Oanda, they asked me of the same documents to be sent or uploaded again. These emails came from different agents who, it seems to me, do not care to check previous communications with the previous agents. They keep asking the same documents to be uploaded. This has taken about ten days of daily emails/chatting to and from Oanda. It is frustrating. I have given up openning a live trading account with Oanda because of their lack of professionalism in opening a simple trading account. I am sure such lack of professionalism will showup in other services they provide to their customers. Thank you Oanda - you have lost one customer.
24 dicembre 2024
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Risposta di OANDA - Canada
Hi GH,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com.
Regards,
Team Oanda
Absolutely abysmal service
Absolutely abysmal service. Took them 5 weeks to get my corporate account up and running. I decided to leave because I was getting 7 pips spread on news events which made my strategy untradeable and I initiated a withdrawal which I found out 3 days later that it was placed on hold. Everything with this company takes forever. NEVER USING THIS GARBAGE BROKER AGAIN
8 novembre 2024
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Slow at providing support and chaotic in replies
Can not get them to open my account in Canada. They sent me an email to confirm my address, I sent a document they don't even replied and instead i receive a random email as to why I'm not completing my registration and if i need help. I think Oanda is understaff and support is Canada is ridiculous unprofessional (they must have recruited some not so smart people maybe). Look elsewhere
30 ottobre 2024
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Great trading platform and excellent…
Great trading platform and excellent customer support.
3 settembre 2024
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Risposta di OANDA - Canada
Hi Siva
We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.
Thanks,
Team OANDA
Account Opening
Regarding my account opening. The customer service and support that I have received throughout the whole process, was amazing.
15 agosto 2024
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Risposta di OANDA - Canada
Hi Steven,
Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.
Team OANDA
Is costumer it makes the difference…
Is costumer it makes the difference they are polite, and helpful.
11 luglio 2024
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Risposta di OANDA - Canada
Hi Antonio,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
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