Everyone Active Recensioni 

Bracknell Leisure Centre - I only use the Aquafit Classes but there is always a scramble to book. There are several members who only use these classes, hence if you don't book at 10pm on the dot, you don't have any chance. Unfortunately, as a result, the app continually crashes. BLC makes excuses, says it's being sorted but the repairs don't last long. With all the money customers are paying, the company should buy better software. Anyone would think the current software was provided by Fujitsu.

Nice pool. Temperature of water is correct. So many lanes for swimmers with different standards. It’s never busy and outside mornings and evenings it’s virtually one or two people per lane. Toilets, showers changing rooms and pool are is nice and clean. Different filtration system. my wife does not smell chlorine on me.{ my comparison are made with other pools that I have been to}

Is 1 hour that I’m waiting to speak with someone and no one pick up. On 4 lesson 2 was cancell but the payment was taked full. I call for know if this time the teacher is there or not cos usualybthey call me 5 min before the lesson but no one even give a look a pho that ring since more then 1 hour. Just the manager alone is try to do his best but is not enough. The swimmingbtheacehe when chose to be there on Saturday at 11 just look at the phone or chat with the safeguard. The cleaning lady shout on me and my kids in a rude way and make my child cry becouse my 3 year old open a surprise ball form the machine and a paper felt down on his feet with him that still there so was not run just need his time and i was there as well. The first lesson e f my toddler there was no teachers so they mia pre School and level 1 and my son that is 3 was put on time out cos he didn’t understand how swim like the other. The lady doesn’t even know the age of my child. He was so upset that he didn’t want to come any more. The manager is really good i have to say but the stuff is very bad. Also i forgot a bag my friend go for take cos by phone they told me was there and to her they say there’s no bag when I come the next week the bag was there. Now i was waiting for 1 hour and 2 min and they put down with no answer. What say… very profetional From them

I joined Graves Health and Sports Centre in Sheffield last month but cancelled almost immediately due to awful customer service and the fear of being locked into a contract.

After raising a formal complaint, the Deputy Manager arranged a meeting that went well. Based on that discussion, I decided to give them another chance and decided to return. The Deputy Manager explicitly instructed the Sales Manager to look into reinstating my cancelled membership. That is where the competence ended.

Instead of supporting a returned customer, the Sales Manager completely ignored my friend and I whilst we were sat waiting for him for 20 minutes not knowing what was happening, meanwhile, he began serving other customers who had arrived after us. Whilst there was a member of staff sat on reception doing nothing.

When we finally approached the Sales Manager, he said he didn't know we was waiting and promised to contact me once he'd looked into my membership for me. It has now been one full week with ZERO communication, and my membership still remains completely inactive.

I have since escalated this to the Managing Director who supposedly passed it onto the relevant manager, yet I am still being left in limbo with absolutely no resolution. Both the Deputy Manager and the Managing Director are fully aware I have a disability and type 2 diabetes, leaving a customer with chronic health conditions in a state of stressful, unprofessional silent treatment is completely unacceptable.

If this matter is not resolved and I do not get my membership reinstated soon then I will be taking my case directly to the Sheffield City Council, and I will escalate it even further through regulatory channels if necessary.

Since Everyone Active took over Graves Health and Sports Centre on 1st September, the management and communication have been a disaster.

Under the old system, my child was 3/4 way through his current level. Following the takeover, his data was completely wiped and transferred to the beginning. I understand that there are different scoring systems and spoke to the swim manager about this at the start of September. I was promised this would be dealt with over the next few weeks but that hasn’t happened. My child is deeply upset. He shouldn’t have to be reassess for skills he has already passed, and we shouldn’t be paying full price for this broken service.

While the swimming teachers themselves are fantastic, the customer service is non-existent. The formal complaint I logged on 24th September still hasn’t been acknowledged, let alone resolved.

Useless company - a certain regional contract manager is disrespectful, overly demanding and does nothing but lie.

Avoid this place.

Great personal trainer's

Superb coffee, lovely friendly staff. Would recommend. Marina & Lucia super helpful

I cancelled my membership in May, due to health issues before the 2 week cool-off period. Communication has been poor. Over 2 weeks ago I sent them the original emails as they requested and still I have had no reply. I think they are hoping I will forget, but as I am not working at present money is very tight. I cant comment on the gym itself as I never did a session there at Hartham.

Both my children have swimming lessons at Blackbrook and all the instructors are absolutely brilliant. Would highly recommend for anyone looking for high-quality swimming lessons for their children.

App continually crashes at night, cannot view classes. Just a pretty shit experience.

⭐⭐⭐⭐⭐

Really friendly, welcoming gym. The staff are lovely and it has a great atmosphere — none of the pretentious “gym bro” feeling you can sometimes get elsewhere. Everyone is friendly and just gets on with their own workout.

They have all the equipment you need for a good workout, and the gym is well maintained. Really happy I joined Wisewood Gym and would definitely recommend it!

Great meeting with Rebecca. Polite and helpful with my induction and with the paperwork.

I’m a member of Paddington club. Vast variety of the classes, great, clean, modern and well maintained facilities, nice staff at the reception. Great tennis courts. The only problem is no waiting list for the activities.

Excellent gym and NHS hub. Pool clean, not too warm and since restrictions on booking numbers not crowded for lane swimming. Good parking and helpful reception staff.

Fitness class was great, welcoming and inclusive of all abilities.
Swimming pool is freezing 🥶 thought.

Very disappointing experience with the customer service at Hucknall Everyone Active Leisure Centre.

I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.

Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.

I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.

Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.

I go 3 times a week swimming and going to start in the gym very soon. There is so much to do,friendly staff,nice coffee area,something for all age groups
Why didn't I start sooner ❤️

Been coming to the Hemel Hempstead centre for a few years, and it has never disappointed me! Facilities are clean, staff are very friendly, and there are a wide range of activities you can do. Also, I have beento several gyms before, and the gym in the Hemel Hempstead centre is undoubtedly the best!

Takeover at Graves Leisure Site.
New membership is expensive unless you are on benefits or a carer. Have a Sheffield Saver Card which was transferred over like all other existing memberships, then withdrawn without notice even though not expired and still showing as active on my account. Emailed several times and no one can give a full explanation, 'just the management has take the decision......'
Can't talk to a specific person who knows any answers. Poor customer service