Blacks - Hull Recensioni 

305
TrustScore 5 su 5

4,9

Jameson Street, HU1 3JX Hull, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Hull

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

305 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(305)

3138 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Quick delivery

I placed an order and it was delivered quite quickly

10 settembre 2022
Logo di Blacks - Hull

Risposta di Blacks - Hull

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valutata 5 stelle su 5

Good service

9 settembre 2022
Non scritta su invito
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Risposta di Blacks - Hull

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Smashing service

Smashing service, efficient, keen and knowledgeable staff. After trying on many pairs and sizes of footwear, I settled on a pair of good quality (and pricey) walking shoes. There seamed to be the assurance of easy returns (should the fit not satisfy), and a long guarantee. Overall, an excellent experience.

2 settembre 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

The staff at the Hull store were very friendly and helpful, especially Stuart who made my experience a very positive one, he was knowledgeable offering price matching and discounting on the Berghaus air 6.1 nightfall tent that I was interested in purchasing, because I was offered such a good price I bought the tent. Customer service provided was excellent they seem to really care about the customers and I will definitely shop at Blacks again.

27 agosto 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Top customer service and product…

Top customer service and product knowledge. Pleasent, friendly staff.

12 agosto 2022
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Risposta di Blacks - Hull

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good customer service & after sales care

Very happy with the service given by the store recently, when trying to find a pair of walking boots/trainers recently. My Initial purchase didn't work out, returned to the store and tried every pair in the shop. I had the sales guy running up and down stairs for me quite a bit, until the very last pair in the shop fitted. These were sold to me with discount of 20% as well. The salesman was very patient and helpful throughout the transaction, I therefore left the store very pleased and will be back.

7 agosto 2022
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Risposta di Blacks - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great help…

Really happy to help whilst I was in store and offered great advice.

2 agosto 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Came back again for a waterproof…

Came back again for a waterproof jacket. Couldn’t have found a better one if a tried thanks to the amazing staff that were in Thursday

30 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

The Store manager (Antone?) at the Hull…

The Store manager (Antone?) at the Hull store was extremely helpful and efficient when I had to return a tent for a replacement recently....
So much easier doing it with a real person than trying to figure out how to do it online! 😍

30 luglio 2022
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Risposta di Blacks - Hull

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great staff very helpful

23 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Staff are extremely helpful and…

Staff are extremely helpful and friendly, it was the first time we shopped at Blacks, we will definitely return as you well know happy and friendly staff does go a long way. Highly recommended this store, products are top class with excellent customer service.

19 luglio 2022
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Risposta di Blacks - Hull

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Really pleased with the service, knowledge and patience of Josh

15 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 4 stelle su 5

Boots required …

On entering the shop I was greeted immediately and politely, but was not pestered. After a few minutes browsing I was asked if I required any assistance.
After explaining what I was looking for I was directed and assisted accordingly in a professional manner. All my requirements where met and at no point was I pressured into a sale.

7 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Hello Stephen,

Thank you for taking the time to leave this review.

It's wonderful to hear that our in-store team has provided a polite and professional service throughout your visit!

Thank you for choosing Blacks, we hope to see you shop with us again soon!

Many Thanks,
Csenge
Blacks Online Review Team.

Valutata 5 stelle su 5

I'm becoming a regular

I'm becoming a regular, keep walking past and spotting bargains! Two girls on today were really polite and helpful answering my questions about the sale items.

7 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful staff

I found the staff to be very helpful they also have very good knowledge of the products they sell

6 luglio 2022
Non scritta su invito
Logo di Blacks - Hull

Risposta di Blacks - Hull

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Satisfied customer…

I haven't been in a shop recently where a member of staff has been so helpful. I was looking for a black rain jacket and saw one in the men's section for £29. I tried it on and it was ok. The young man told me where to find a mirror and I decided the jacket was a bit big and went back into the shop to try the smaller size. He came over and asked if he could help with anything. I told him I liked the jacket but it was a bit too big but I couldn't find anything similar in the ladies section at the same price. 'I think we might have the same one in a ladies. What size would you want?' I told him 12 or 14 and off he went. He came back with a 14 saying that they didn't have any 12s. I tried it on and it was perfect. He went out of his way to get me sorted. It is very rare in this day and age to find a young person so helpful. I am 70+ so he didn't have any ulterior motives. Lol. I didn't get his name but he needs a pat on the back or a pay rise.

5 luglio 2022
Non scritta su invito
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Risposta di Blacks - Hull

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Shopping for rucksack today

Shopping for rucksack today, great selection and great discounts aswell! Staff excellent and a pleasure to be attended to by nice human beings.

29 giugno 2022
Non scritta su invito
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Risposta di Blacks - Hull

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service! Stuart really helped me find my walking trainers. They're really comfy. Thanks for everything.

29 giugno 2022
Non scritta su invito
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Risposta di Blacks - Hull

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing staff

Amazing staff.
The staff were very helpful when helping me find a pair of walking shoes and I left with the perfect pair. Even picked up some good walking socks to match. 5* service.

24 giugno 2022
Non scritta su invito
Logo di Blacks - Hull

Risposta di Blacks - Hull

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly atmosphere in the shop very…

Friendly atmosphere in the shop very helpful and organised

24 giugno 2022
Non scritta su invito
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Risposta di Blacks - Hull

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

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