Blacks - Dundee Recensioni 

405
•
TrustScore 5 su 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB

•

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. anche in
  3. Negozio di abbigliamento activewear
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di borse e valigie
  7. Negozio di scarpe

Informazioni su Blacks - Dundee

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 47-49 Commercial Street, DD1 3DG, Dundee, Regno Unito

  • 01382 723424

5,0

Eccellente

TrustScore 5 su 5

405 recensioni

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5,0

Tutte le recensioni

(405)

3893 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jony was so helpful

Jony was so helpful. Nothing too much trouble even when shoe section was feeling pressure with the brilliant sale.

7 dicembre 2024
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Logo di Blacks - Dundee

Risposta di Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

A very friendly helpful young man.

A very friendly helpful young man.
Have used Black's in Dundee a few times over the years and always found the staff excellent.

5 dicembre 2024
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Risposta di Blacks - Dundee

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Polite and friendly staff at the Dundee store

Polite staff at the Dundee store. Lisa was helpful and friendly with checking if north face trainer was in my size. Would shop there again thank you.

5 dicembre 2024
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Risposta di Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

George at Dundee branch was amazing he…

George at Dundee branch was amazing he was really helpful and patient and made my first experience at Black's really enjoyable, love the new coat will definitely come again! Thanks so much for your friendly and support and excellent customer service you are an asset to your team!

20 novembre 2024
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Risposta di Blacks - Dundee

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very knowledgeable and helpful Staff

Very knowledgeable and helpful Staff. Thank you to Jony for explaining details about the jacket from his own experience of wearing it in all weathers!

1 dicembre 2024
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Risposta di Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Above and beyond expectations of today

I called for a pair of leather waterproof boots, as the gortex ones I have did not keep my feet dry. The assistant George was absolutely brilliant, he explained that my gortex boots probably needed reproofing and explained how I could do this, providing the products I needed. George was very honest and suggested I try this and I may not need new boots. This honest approach reflects very highly on Blacks as a company. However I decided to still purchase a pair of boots and I had it in my head I wanted Hi Tech. George took the time to explain all about the qualities of the leather from different manufacturers and brought me several pairs across the ranges to try, demonstrating the differences in quality and price. I finally decided on a pair of Scarpa leather boots as George had also measured my feet and I am a 10.5 and Scarpa do half sizes in their range, George showed me how to test to see if my toe banged against the front of the boot, nobody has ever told me about this before, which surprises me as it is a great tip. George then provided the beeswax to treat the boots with and explained what to do. I wore the boots and was out all day in the snow beating moorland and marshland, I got a thorough soaking but my feet remained dry and the boots were comfortable all day. For the first time ever, on arriving home I did not feel the need to remove the boots ASAP. Thank you George you did Blacks proud, you answered all questions and explained in depth the logic behind the answers. You are a very switched on young man, and an asset to any company.

19 novembre 2024
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Risposta di Blacks - Dundee

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very Helpful Staff

Bought a pair of boots in the Dundee store. George was on hand to talk to me about the pros and cons of different types and brands of boots. He was informative and patient while I tried on a few different pairs until I got the ones I wanted.
I use the Dundee store quite often and as well as George all members of staff are extremely helpful and friendly.

18 novembre 2024
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Risposta di Blacks - Dundee

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great experience in Blacks Dundee today…

Great experience in Blacks Dundee today trying to buy a jacket for 13 yr old grandson. The guy who served me was knowledgable and definitely helped me choose 2 jackets to take home. No pressure salesmanship just friendly and couldn’t have been more helpful.

22 novembre 2024
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Risposta di Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

I got just the boots I wanted

I got just the boots I wanted! Jony located a small selection of the type of boots I was looking for, and seemed genuinely pleased to help. A good experience at Blacks this time.

17 novembre 2024
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Risposta di Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly and efficient staff

Friendly and efficient staff. Great range of products available. I bought hiking boots and Jony (the member of staff who helped me) was knowledgeable, patient and helpful.

16 novembre 2024
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Risposta di Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful Staff

The shop assistant(Lisa)was very helpful.

15 novembre 2024
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Risposta di Blacks - Dundee

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lisa

Lisa, the shop assistant, was very helpful to me today. She was very happy to explain things to me and took measurements of T shirts for me. It was lovely to be treated well.

28 ottobre 2024
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Risposta di Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great place to shop

Was served by Lisa today, she was so lovely and very helpful. Greeted by two other members of staff. Really warm and friendly place to shop.

22 ottobre 2024
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Risposta di Blacks - Dundee

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

I visited your branch in the Seagate in Dundee

I visited your branch in the Seagate in Dundee. I received excellent service from all your staff. I have a walking aid and the door was opened when I entered and left your shop. In store I was served by 2 staff members. They took alot off time serving me. I required a bag to be measured, as I am going on a plane next week. I got a bag to fit the measurements l required. Excellent service.

21 ottobre 2024
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Risposta di Blacks - Dundee

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff. I was in for waterproof trousers and was given help with my purchase and offered a few varieties to try on before I decided. All staff were welcoming as well when I arrived at the shop. A lovely shopping experience, thank you

18 ottobre 2024
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Logo di Blacks - Dundee

Risposta di Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Went in today to get some advice about Down Sleeping bags

Went in today to get some advice about a Down Sleeping bag. Craig was very helful and informative. They didnt have the bag I wanted in store but Craig advised I could buy it online and if it was not suitable return it to the store which i was unaware of.

15 ottobre 2024
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Risposta di Blacks - Dundee

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Served by a knowledgable assistant

Served by a knowledgable assistant. Love my new snazzy waterproof cagoule.

11 ottobre 2024
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Risposta di Blacks - Dundee

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Had some returns to do and did at shop

Had some returns to do and did at shop, polite friendly staff, quick and efficient.

12 ottobre 2024
Logo di Blacks - Dundee

Risposta di Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Was in Dundee store this morning with my sister looking for new jackets. We were served by Lisa who was extremely attentive, polite and efficient - nothing was too much trouble. A pleasant shopping experience in Blacks and I won't hesitate to shop there in the future.

11 ottobre 2024
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Logo di Blacks - Dundee

Risposta di Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

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