Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Leggi di più
L'azienda ha risposto
Excellent service from Nion - took time to explain the features and what we should be looking for to get the best.
L'azienda ha risposto
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
- Negozio di articoli per la corsa
- Negozio di scarpe
Informazioni su Blacks - Basingstoke
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Regno Unito
- 01256 636561
4,9
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Served by John to buy some boots
Served by John to buy some boots. He was very knowledgeable, patient and helpful.
3 maggio 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Blacks Basingstoke, excellent service…
In the Basingstoke store Jack greeted me at the door and then with great patience and knowledge guided me through the walking boot options that best suited my needs having listened carefully to what I told him.
Blacks gave the service that I went to the store looking for.
29 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great customer service from Nio
Great customer service from Nio, we visited the shop to look at walking shoes for our kids. He was very knowledgeable, measured their feet and gave good options.
26 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Walking shoes
The lady who helped me choose some walking boots was very pleasant and professional. I have a problem with wide feet and she kindly and patiently helped me decide the best shoe for my needs and comfort. Her name is Saadia.
23 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great staff
Served by Paige and she was wonderful. Helped my wife find a new rucksack and gave honest advice.
19 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Guidance on walking boots
Dan was very knowledgable, helpful and polite. He guided me towards the most suitable walking boot for my specific needs.
23 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Knowledgeable and helpful experience
Visited the Basingstoke store today to buy some walking shoes. Dan was very helpful, polite and knowledgeable in assisting me with my purchase.
21 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Blacks Basingstoke is outstanding.
Blacks Basingstoke is our go to shop for all things outdoors. Jack is awesome. He is an utterly reliable, professional advisor with excellent customer service, the patience of a saint, experience of the products and honest and appropriate advice. From water bottles to sleeping bags, from walking boots to floor mats, from cutlery to technical clothing ... this is the shop to go. Cannot recommend highly enough.
14 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Merrell shoe purchase
Bought a pair of merrells from Basingstoke branch. Was served by John, very friendly and helpful in choosing the right pair. Well pleased with my purchase, many thanks to John for excellent service.
11 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Visited a couple of days ago to get new walking boots - John was very helpful, with advice on different fabric typics and sizes. Went back today to try on short-list boots again, and Dan helped me make the final choice with more good advice.
13 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful for finding Duke of Edinburgh equipment
Helpful advice from Julie in choosing a rucksack for my 13 year old to go on a Duke of Edinburgh expedition.
12 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent manager
The manager is absolutely fabulous. She remembers us each time we go in and nothing is too much trouble. Would definitely recommend.
12 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Julie went out of her way to ensure I…
Julie went out of her way to ensure I had the best experience finding walking sandals that worked with my feet! She was knowledgeable, patient and very friendly, making me feel valued. I left the store with a big smile! Thank you.
10 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Risposta di Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Jack
Jack, Dan and Nion were fabulous. Jack knew everything there is to know about rucksacks and Dan and Nion were really friendly at the checkout! Great experience in Blacks today!
6 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
John
John, Dan, Ami were all brilliant! Very knowledgeable & friendly.
5 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Risposta di Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Once again Paige chose perfectly :)…
Once again Paige chose perfectly :) Needed some sunglasses and you guys delivered one again. Cheers Paige, might see you on the 32s one time 🤭
3 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
John was very friendly polite and…
John was very friendly polite and efficient, i have visited the store couple of times and he has been friendly knowledgeable and patient. Definetely an asset for your shop.
1 aprile 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Imy was excellent
Imy was brilliant. We have been served really well. We will most definitely visit again. Many thanks.
29 marzo 2025
Non scritta su invito
Risposta di Blacks - Basingstoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.