….In nutshell, give up on it, they are just SHAMEFUL. If you have time read through this never-ending story


On January 15th I ordered a dropper seatpost diameter 30.9 on bikediscount. On January 18th I received via email the shipment notification. On January 20th the package has been delivered. Wow I’m already figuring out the next ride with my new seatpost!!... BUT, I checked it and it was defective. I contacted the manufacturer’s customer service and they confirmed that the seatpost requires a warranty so they advised me to contact my dealer. That said, I get authorization to return from bikediscount with replacement of the goods, I filled in the return form, I printed out the free shipping waybill and I went to the post office, never been queued to Poste Italiane??


Patience, I will have my new seatpost within 10 days! BUT, few days after, I received shipment notification and… surprise surprise, they sent me a seat post diameter 27.2!!! I called the customer service number for clarification and they told me that they have sent what I ordered! WHAT!!! I expressed all my disappointment and finally, with lots of fatigue, they agreed on their error.


So restart, fill-in the return form, go back to the post office, impossible, too much queue, try again the day after and finally, after the discussion with the postal clerk on the validity of the free shipping waybill, the pack was accepted for the return shipment.


I patiently waited for what will have happened again. And what happens was that on February 6th I received an email asking me to provide my bank account references to obtain the money refund. WHAT!!! I would like to receive what I ordered, I paid for, I waited for with patience and that the it's still marked available in stock on the bikediscount web site. So on February 8 I called the bikediscount customer service number to obtain clarification. BUT, I was informed that the refund has already been made on my credit card and they assured it was including shipping costs.
actually I received the refound on february 11 and the shipping cost was not included.
To compensate the unconveniences caused, the opportunity to re-order was offered me...surprise surprise, at no shipping costs!!!

Conclusion, after about a month I’m again at the starting point. Of course they lost any trust from me and their offer do not deserve the risk to restart another experience like this.

SHAMEFUL CUSTOMER SERVICE

P.S. after having sent another written complaint to bike-discount the shipping cost has being refunded me on February the 18th. This late adjustment just slightly change my opinion about this e-seller with no influence on the score I assigned to them.