Balfe's Bikes - Reigate Recensioni 

A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely no sales pressure just a desire to match the rider with an excellent product suitable for them. I could not recommend them enough.

Very attentive and responsive to the client's needs. Excellent service.

Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answer and could place my order.
They-probably deserved 5 stars as did the delivery people.

Great staff, with good knowledge

Great service from very knowledgeable staff. Anthony was very patient in answering my many questions.

Great service, friendly and knowledgeable

Staff were so helpful and quick

I felt the information regarding the Ebike I bought was not accurate information and a little misleading but the bike does the job and is fine just not exactly how they described it

Great range of bikes and very good prices but what really sets this Reigate team apart is their knowledge, enthusiasm and service. I bought two bikes here and Anthony who served me was an absolute star. I learnt loads, bought lots more than intended, but left the shop with two perfectly set up bikes. I wouldn’t go anywhere else.

Over and above expectations.
Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days time but did the fix the next day before 9:30. Thank you, exemplary service.

Exceptional- staff are really helpful and knowledgeable- they really want you to get pleasure from your purchase.

Helpful staff, excellent explanation of work done and potential issues with the bike.

They are brilliant, I could not recommend them highly enough. Very knowledgable and patient (I had a lot of questions). I bought electric gears and once fitted they spent ages talking me through them. After sales has been brilliant as well. Price wise they are market leading.

I have recently purchased an ebike from Balfe's in Reigate the overall experience was of a helpful and very knowledgeable team. I would use them again.

Good quick service at reasonable price to change over wheels and cassette/disc rotors onto new carbon wheels. Knowledgeable and friendly staff. Slight issue with rub on front disc rotor so need to bring in for minor tweak...plays a bit like a one cord guitar at the moment as the wheel goes round.

Very nice people, BUT, their knowledge and process was very unreliable. So go in knowing what you want and always check the info they give you is good. eg
1. One said no discount, another said fine
2. One said a size a large was OK, another said the medium was better and sorted the issue. (that could have ruined my cycling altogether!!)
3. They didn't automatically give me my full refundable deposit back after I spent £3k, I had to remember and ask for it. Very disappointing!!
4. One said I must go all the way back to the shop to get the refund!!, another just refunded it.
5. I spent £3k on a bike with electronic gears and an App, and got no handover. In fact they only just managed to give me a bag of bits to go with it as I was out of the shop.

Anthony was fantastic with excellent customer service. Very knowledgeable about products.

Staff very helpful and informative, felt comfortable with their help

The staff are friendly and helpful , set the bike up ready for me to pick up the next day .