Balfe's Bikes - Hackney Recensioni 

Very disappointed with my experience at Balfes Bikes Hackney.
I took my bike in to have the pedals replaced, and the work was carried out by Constantin. On my ride to work shortly afterwards, one of the pedals completely fell off, leaving me stranded. As my bike is my main way of getting to work, this was a huge inconvenience.
When I returned to the shop, I expected the issue to be resolved professionally. Instead, I was told I was trying to make him a "scapegoat," which I found dismissive and unprofessional. I was also quoted a price to fix the problem, even though it happened immediately after the repair.
I then took my bike to Hackney Cycles, where they identified the issue, rethreaded the pedal, and had it fixed in around five minutes. Thank you to the team at Hackney Cycles for sorting it out quickly and professionally.
Based on my experience, I was disappointed by both the quality of the repair and the way my concerns were handled. Unfortunately, I won't be returning.

Customer service is subpar, people don’t really say hello, ignore you, walk away without saying anything. all 3x i’ve been in, ive ended up paying nearly double what is quoted

Super helpful team - lots of good advice about my bike purchases

Usually Balfes service is great. But this time was a bit so so.
Problem: broken spoke

1. I needed to wait 3w+ to hand in my bike (you have to make an online appointment).
2. then the actual service took again quite long ( 3w )
3. I told Balfes that I don’t want my cables replaced and they replaced them reglardless
4. they forgot to screw in my padels properly. A day after i picked up the bike they just fell off lol
5. they didn’t tell me that after cable swap you have to come back for indexing a week later. I was cycling around with an un-adjusted cable for a couple of days until it drove me mad and had to complain with them. only then I was told that this is expected and helped me to adjust the cable

Love my local Balfes. Only really kind and helpful humans work there. New electric air pump and exceptional brake service. Very happy

Excellent service from placing order to collecting bike. Couldn’t be more happy. Thank you.

They managed to fit me into a tight schedule and did the work within a week.. now I'm back on my bike which is riding better than before.

Slight issue in that the e-bike I was due to collect was found to have a fault, but another bike was sourced so the delay wasn’t too onerous.

ordered a great bike, pick up was easy and explained how one of the locks works

Poor customer service but bike’s good

My Giant Defy seat post was adjusted to perfection

Title: A breath of fresh air over the phone

I've dealt with a lot of customer service recently and most of it has been frustrating, so my call with Konstantinos at Balfe's Bikes was a genuine breath of fresh air. He was knowledgeable, engaging and genuinely helpful, and took the time to actually listen and talk things through rather than rush me off the phone. It's rare to come away from a call feeling like someone cared about getting it right. Thank you Konstantinos, credit where it's due!

Nice staff, however taking too long for a simple job, expensive and no phone call to confirm the job had been completed

Wonderful staff who really guided me through the process of getting my bike and accessories. They had a lot of patience and were a lot of fun to be around too. Will be going back for any issues I have in the future with my fresh wheels 🫡🫡

Amazing advice and support. Showed me how to use the electric pump and garmin. Very pleasant and competent.

Well the bike service is fine I think. But the delays for 2 weeks and the poor communication wasn’t great. I don’t normally go to Hackney and won’t again. The back wheel on my bike came off post service - it’s just a fold over clasp but really? They are understaffed and didn’t say and took me several phone calls and emails to get sorted.

Balfes took 5 weeks to perform a service and replace some parts. There were no updates. I had to ring to chase. And they managed to lose the locking wheel nut in the process for which there was no explanation or apology.

Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all good to go with accessories all fitted when I picked it up. Highly recommended.

100% recommended, very good service