Thornley Groves Estate Agents Recensioni 

5469
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Leggi di più

Valutata 5 stelle su 5

I recently viewed a rental property with Emma Slabbert and just wanted to leave a review to say how lovely she was throughout the whole process. She was friendly, welcoming and easy to talk to from... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving The team are friendly and professi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We viewed a property with them. Kelly McDermott was our agent who showed us around. Great communication to begin with. She was on time. She had full knowledge about the property and answered all our q... Leggi di più

Dettagli dell'azienda

  1. Agenti immobiliari

Scritti dall'azienda

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Scritti dall'azienda

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

5K recensioni

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4,7

Tutte le recensioni

(5469)

728 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Lucy Clegg

Lucy Clegg:
Re: 41 Little Bolton Terrace-
A swift response to my request and a quick settlement.
Helpful and pleasant.
Thankyou.

1 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

We viewed a property with them

We viewed a property with them. Kelly McDermott was our agent who showed us around. Great communication to begin with. She was on time. She had full knowledge about the property and answered all our questions. She was very friendly to talk to. It felt as if the owner themselves are showing us around.

4 agosto 2026
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Valutata 5 stelle su 5

I recently had a reason to correspond…

I recently had a reason to correspond with Lucy Clegg, a Senior Relationship Manager at Monton Green, Eccles, she was polite and helpful, prompt in replying with a clear explanation and leaving it that if I needed any more assistance to not hesitate to get in touch. Happy with my experience.

3 agosto 2026
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Valutata 5 stelle su 5

Excellent service throughout

I had a very positive experience and would highly recommend. Communication was excellent throughout the process.
I always felt informed and supported, there is great professionalism and dedication from the team.
It all made the sale of my property a smooth and successful experience.

3 agosto 2026
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Valutata 5 stelle su 5

Keagan - issue resolved

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business
We spoke in person and he listened to suggestions. The response was fast along with a reasonable quote from a contractor.
I received pictures and updates which was useful and reassuring.

14 luglio 2026
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Valutata 5 stelle su 5

Thank you Thornley Groves......Thank…

Thank you Thornley Groves......Thank you Jeovely Maiotuka .....

4 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Jijo,

Thank you for taking the time to leave a 5 star review on Trustpilot, noting Jeovely's great service!
 
Kind Regards,
Customer Care Team

Valutata 5 stelle su 5

Katie Garner has managed three…

Katie Garner has managed three properties on my behalf over the last seven years and has always been proactive and reliable, especially with complicated issues around maintenance and difficult tenants. It's been much appreciated and I would definitely recommend!

2 agosto 2026
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Valutata 5 stelle su 5

Thank you, Emma!

I recently viewed a rental property with Emma Slabbert and just wanted to leave a review to say how lovely she was throughout the whole process. She was friendly, welcoming and easy to talk to from the moment I arrived. She gave me plenty of time to look around, answered all my questions honestly and never made me feel rushed.

The viewing was a really positive experience thanks to Emma, and she made me feel even more excited about the property. Thank you for all your help!

31 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Lia,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Emma.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Katie Garner

Katie is alway super helpful whenever we have any questions/queries. I always know I know I am in good hands!! Huge thanks—definitely recommend!

28 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Asha,
 
Thank you for your review of Thornley Groves.
 
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Thornley Groves have managed our…

Thornley Groves have managed our Apartment in Manchester (XQ7) for over 16years
Our current property manager Katie Garner has always been there to respond to our queries or issues in good time by phone: emails.
Very happy with the services provided by her and her team. Thank you

31 luglio 2026
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Risposta di Thornley Groves Estate Agents

Hello,
 
Thank you for your review of Thornley Groves Manchester.
 
Katie will be delighted that you took the time to acknowledge her great service!
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valutata 2 stelle su 5

Bad communication

Unfortunately, my experience wasn't a positive one. Communication was poor, as it was difficult to get through by phone, and my viewing was cancelled just 40 minutes before it was due to take place. While I understand that things can happen, more notice and better communication would have been appreciated.

29 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Katie,

Thank you for sharing your experience with us. We're sorry to hear that you were unhappy with your experience. We take communication and customer service seriously, and we are disappointed to read your comments. 

We would welcome the opportunity to discuss your concerns and review the matter further. If you wish to do so, please email us at complaints@thornleygroves.co.uk.

Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Kent and Katie

Kent and Katie are extremely capable at their jobs and they always go above and beyond to help out.

30 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear S O,
 
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Kent and Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

great sercvice

karen done a amazing job with the viewings!
very informative and answered all our questions

29 luglio 2026
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Risposta di Thornley Groves Estate Agents

Hello,
 
Thank you for your review of Thornley Groves.
 
Karen will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Great Viewing Experience

Karen was very helpful showing us the property, supplying us with the information we need.

30 luglio 2026
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Risposta di Thornley Groves Estate Agents

Hello, 

Thank you for your review of Thornley Groves. Karen will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.

Kind regards,
Customer Care Team

Valutata 5 stelle su 5

"Outstanding

"Outstanding, proactive, and super-efficient service from Thornley Groves!"
I had a fantastic experience working with Emily Guy and Antonia Litter at Thornley Groves (Altrincham branch).
Right before the tenancy move-in date, we ran into a tight timeframe getting the formal Consent to Let from our building management company. Emily went above and beyond - she proactively suggested contacting the management company on my behalf, guided me through providing authorisation, and immediately picked up the phone to follow up with them. Thanks to her amazing initiative and speed, we received official written confirmation within just a few hours, ensuring the tenants could check in right on schedule without any delay!
Emily and Antonia are both incredibly professional, helpful, and reassuring to work with as a landlord. I couldn't have asked for a better team to handle my property. Highly recommended!

30 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Paul,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Emily and Antonia, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Kent has been great!

Kent has been great in helping me to sort out an ongoing issue with flat maintenance

29 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Jane,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Kent at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Valutata 5 stelle su 5

Perfect score

Karen Filson deserves the perfect score!

Imagine if all prospective tenants could enjoy similar service - the experience would be a lot more bearable.

29 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Ken, 

Thank you for your review of Thornley Groves. 

Karen will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. 

Kind regards,
Customer Care Team

Valutata 5 stelle su 5

It was great having you as our agents…

It was great having you as our agents with our stay in eastham rake, all our concerns that has been raised was been dealt. Godbless

30 luglio 2026
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Risposta di Thornley Groves Estate Agents

Dear Jeniffer,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Thornley Groves, thank you for taking the time to leave a review!  
 
Kind regards,
Customer Care Team

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