Thornley Groves Estate Agents Recensioni 

5524
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Katie is very efficient actioned things straight away had no need to chase up unlike my previous experience with the young man I dealt with. She is friendly very helpful & explained things clearly. T... Leggi di più

Valutata 5 stelle su 5

Recently viewed a house in Salford with Kelly McDermott and she was brilliant very helpful with all my questions and made me feel at ease and listened to so thank you again Kelly thanks Wes

Valutata 5 stelle su 5

Came into Thornley Groves Monton as I’m looking for a new property and was helped by someone called Daisy. Super helpful girl and pointed me in the right direction of where I needed to be. Thanks Thor... Leggi di più

Valutata 5 stelle su 5

had a really easy time renting with thornley groves. Hannah specifically was really quick in getting back to emails and helping us out when required, would recommend to anyone renting!

Dettagli dell'azienda

  1. Agenti immobiliari

Scritti dall'azienda

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Scritti dall'azienda

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

6K recensioni

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4,7

Tutte le recensioni

(5524)

723 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Landlord experience

Katie is very efficient actioned things straight away had no need to chase up unlike my previous experience with the young man I dealt with. She is friendly very helpful & explained things clearly. Thank you so much Katie would recommend you to other people

8 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Support from Karen & Amber

Karen and Amber were a great help in assisting MPH Sports with renting out our property in Manchester. They were both extremely helpful, professional and kept us updated throughout the process. We really appreciated their support and would happily recommend them to anyone looking for assistance with renting out their property.

7 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Helpful, Quick response

We recently started a tenancy, that managed by Thornley Groves. During the new moved in, the property has some minor defects. But after reported, the staff and property relationship manager was quick response and handling with professional action, the issues were satisfied finished and I am happy with the service provided. Thank you so much.

6 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding from start to finish

I recently sold my property through Thornley Groves in Chester and couldn't be happier with the service. Aaron and Julie were outstanding from start to finish. They were professional, approachable, always kept me in the loop, and made what could have been a stressful process feel smooth and manageable. Their communication was excellent, and they genuinely cared about getting the best outcome. I highly recommend Thornley Groves Chester

6 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

I have used Thornley Groves Monton on my last 2 sales

I have used Thornley Groves Monton on my last 2 property sales, each time they have been excellent to deal with, honest and deliver on exactly what they say they will. This time round I dealt with Kelly McDermott, Clare carpenter, Daniel coope and Ellie Milnthorp and they were all brilliant, very responsive. I wouldn’t use anybody else locally for property sales and would highly recommend them to others in Monton.

1 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Helpful staff

Came into Thornley Groves Monton as I’m looking for a new property and was helped by someone called Daisy. Super helpful girl and pointed me in the right direction of where I needed to be. Thanks Thornley Groves!

20 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Sorted my tenancy through Thornley Groves. Amie was very quick and responsive in resolving my issues. She was really helpful throughout and made sure everything was sorted promptly. Great service!

3 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Please find alternative estate agents.

Please find alternative estate agents.
They don’t care about tenants. They take ages to get things fixed during the tenancy and then charge you £380 for an end of tenancy clean when you left it clean. When trying to communicate with them they are slow and don’t listen to you. I dont often leave bad reviews but I wouldn’t wish them as estate agents for you reading this.

1 luglio 2026
Non scritta su invito
Logo di Thornley Groves Estate Agents

Risposta di Thornley Groves Estate Agents

Dear Lola,

Thank you for sharing your experience with us. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.  

If you would like to discuss your experience further, please do email us with more
information about your property, at complaints@thornleygroves.co.uk.  
 
Kind Regards, 
Customer Care Team

Valutata 5 stelle su 5

Always quick and helpful

I have been with Thornley Grove for a number of years.

Always really helpful for any queries like change address. Always keep me informed on changes and the regulatory stuff needed and offer quotes and packages or to arrange my own trades people.

Tomas been really quick to reply on few queries and other parties Sarah, Sienna and Satine all been good last few months with a few changes.

2 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

great service

had a really easy time renting with thornley groves. Hannah specifically was really quick in getting back to emails and helping us out when required, would recommend to anyone renting!

2 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

0 stars if I could

0 stars if I could; terrible communication, no issues ever got solved. A revolving door of property managers.
Tried to get our flat vents fixed due to windows getting mould (construction was happening on the building at the time). They sent 4 guys around "to get a quote"; this was never fixed and caused health issues. Never rent with this company

1 giugno 2026
Non scritta su invito
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Risposta di Thornley Groves Estate Agents

Thank you for sharing your experience, Pip. We sincerely apologise for the poor communication and the unresolved issues you faced. We understand how frustrating it can be when health concerns arise from maintenance delays. Please reach out to us directly so we can address your concerns and improve our personal service.

Valutata 5 stelle su 5

Great experience

Really pleased with the service I received from Thornley Groves throughout the whole process. James, Jess, Claire and the rest of the team were all great to deal with.

Everything was clearly explained from the start, including how the process would work and the fees involved, so I always knew where I stood. Communication was excellent throughout and whenever any issues came up, none of which were down to them, they were always quick to help, chase things up and keep everything moving.

They took care of arranging all the viewings and were really proactive with chasing people when needed, particularly as things progressed towards completion. I was always kept updated and any questions I had were answered quickly, which made the whole process a lot less stressful.

Would definitely recommend Thornley Groves and really appreciate all the help from the whole team

27 agosto 2026
Non scritta su invito
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Risposta di Thornley Groves Estate Agents

Thank you for sharing your experience, Rob. We're thrilled to hear that our team provided you with excellent communication and support throughout the process. We always aim to make every interaction personal and ensure our clients feel informed and at ease. Your recommendation means a lot to us, and we appreciate your trust in our local expertise and responsiveness.

Valutata 5 stelle su 5

Viewed a property today

Viewed a property today, staff member very knowledgeable and made the process easy

27 agosto 2026
Non scritta su invito
Logo di Thornley Groves Estate Agents

Risposta di Thornley Groves Estate Agents

Thank you for your kind words, Carol. We're delighted to hear that our knowledgeable staff made your property viewing easy. We strive to provide personal service and local expertise to ensure a smooth experience. If you have any further questions, please feel free to reach out to us.

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