Great product BUT Customer service needs an update About 3-4 years ago when I noticed my dogs limping in his walks & literally crying during winter season . I started looking around what’s the be... Leggi di più
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I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... Leggi di più
My 10 year-old Westie has always had problems with brown feet as always licking them and problems with mucky ears, dispute numerous vet visits. She’s been on the PetLabCo Chew for about six weeks... Leggi di più
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My dog has been on the probiotic since February and we have been diligent to ensure he did not miss a day as we were so hopeful this would work based on reviews. Unfortunately, we have not noticed an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Scritti dall'azienda
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informazioni di contatto
One World Trade Center, 85th Floor, 10007, New York, Stati Uniti
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Molto buono
15K recensioni
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I have been happy with how my 3 dogs
I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement in their tartar build up. My Besenji was 4 and my Poms were 3 when I began giving them PetLab and do NOT have any significant tartar, their tartar has NOT increased but has not decreased either. Their breath IS very nice, where before it was not, so for that reason I am happy to continue to include it in their diet.
7 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di PetLabCo.
Hi Teresa,
We are so happy to hear you are seeing the benefits for your dog! It's wonderful to know it is has helped with your dog's breath. Thank you so much for sharing your experience.
Regards,
PetLabCo.®
everything is working fine.
5 agosto 2026
Risposta di PetLabCo.
Hi John,
We are so happy to hear everything is working fine for you. Thank you so much for sharing your experience!
Regards,
PetLabCo.®
Risposta di PetLabCo.
Hi Michael,
We are so happy to hear you have seen the benefits from ProBright Advanced. We can't wait to hear what you think of the second product you are trying. Thank you so much for sharing your experience and for being a part of our community!
Regards,
PetLabCo.®
Order and delivery was easy and prompt.
6 agosto 2026
Risposta di PetLabCo.
Hi Danny,
We are so happy to hear about your experience. We're glad to know the order and delivery were easy. We understand just how important prompt deliveries are when it comes to your pet's supplements. Thanks for being a part of our community!
Regards,
PetLabCo.®
So far so great! ProBright advanced
I bought this not thinking it would work (pro bright advanced), because my 5 year old whippet pit mix has awful teeth. Despite everything I’ve tried, this is WORKING. I used to brush her teeth multiple times a week, use coconut oil, even a tarter scraper to try and get it off. Nothing worked. I’m on month 2 and have been seeing results like crazy. All of her thick, yellow/ brown tarter is vanishing and scraping right off. Before she could hardly eat kibble without crying literal tears, now she eats it no problem. I wish I could submit pictures to this review for proof. Absolutely insane how well this product works. I’ll be curious to see if it helps her gum inflammation too. I will note that dogs with sensitive stomachs may not tolerate it, but that’s a common thing with brown algae in dogs. If so start with a tiny bit until they work up their tolerance.
1 luglio 2026
Non scritta su invito
Risposta di PetLabCo.
Hi Lexi,
We are so happy to hear about the incredible progress your whippet pit mix has made with our ProBright Advanced! It's truly rewarding to know that after trying so many other methods, our product is finally making a difference.
We understand how frustrating it can be when previous attempts haven't yielded results, and we are delighted that you decided to take a chance with our ProBright Advanced.
Thank you so much for taking the time to share your experience. We truly appreciate you being a part of our community!
Regards,
PetLabCo.®
Makes me dogs breath smell good
Makes me dogs breath smell good. Seems like it's keeping the tartar at bay. Very happy with products.
18 giugno 2026
Risposta di PetLabCo.
Hi Melissa,
Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits for your dog. We know how important good oral hygiene is to your dog's health. Thank you so much for being a part of our community.
Regards,
PetLabCo.®
Got what I ordered in just a few days
28 luglio 2026
Risposta di PetLabCo.
Hi Tom,
We are so happy to hear about your experience. We understand just how important timely deliveries are when it comes to your dog's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
disappointed with results
My dog has been on the probiotic since February and we have been diligent to ensure he did not miss a day as we were so hopeful this would work based on reviews. Unfortunately, we have not noticed any change in his behaviour when it comes to chewing his feet in the 6 months he has been taking the probiotic. He is still taking the product until he has finished it.
29 luglio 2026
Risposta di PetLabCo.
Hi there!
Thank you for your feedback - it means a lot to us.
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. We would love the opportunity to help you explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
My credit card was stolen and used to…
My credit card was stolen and used to purchase pet products from this company. When I called them to cancel the order and they refuses. They claimed they could not cancel it because I didn’t have the email from the order. The email would be from the thief who placed the order, of course I don’t have that. I provided them with all the other information including credit card number, address associated with said card, and amount of the charges. They still refused. So now a fraudster is enjoying their stolen pet products. Greed over integrity.
2 agosto 2026
Non scritta su invito
Risposta di PetLabCo.
Hi Darcy,
We are deeply sorry to hear about your experience, and we completely understand your frustration.
We hope the resolution we've since provided has helped address your concerns. As a trusted pet health partner, we're always here to support you and are happy to help if you need anything further.
Warm regards,
PetLabCo.®
Great product BUT Customer service…
Great product BUT Customer service needs an update
About 3-4 years ago when I noticed my dogs limping in his walks & literally crying during winter season . I started looking around what’s the best supplement to help my dogs issue PETLAB jointcare did that , noticed the changes after I think 4-6 weeks on it . Thankful & happy with the results since it’s not cheap but it’s really worth it.
Now with PETLAB customer service that’s where I got turned off luckily I subscribed it through AMAZON that fixed the issue I’m in wiith PETLAB.
1 luglio 2026
Non scritta su invito
Risposta di PetLabCo.
Hi Mary Jean,
Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits with our Joint Care Chews for your dog. We are honored to be a part of his wellness journey.
We are sorry to hear your experience with our customer service team missed the mark. We take feedback like this very seriously and would love the opportunity to learn more.
If you are open to it, would you mind responding to the request we have sent for more information?
Best regards,
PetLabCo.®
Risposta di PetLabCo.
Hi Lisa,
We are sorry to hear about your experience. We understand how frustrating that would be. We were unable to locate any cancellation requests associated with your account.
You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login
Our team is also available to help with cancelation requests and is available at:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened.
Thank you so much for bringing this to our attention.
Regards,
PetLabCo.®
I think the they are working
My 10 year-old Westie has always had problems with brown feet as always licking them and problems with mucky ears, dispute numerous vet visits.
She’s been on the PetLabCo Chew for about six weeks and I can’t believe the difference in her.
I know it’s early days but I’m really hoping this is going to help her especially as she gets older.
3 agosto 2026
Non scritta su invito
Risposta di PetLabCo.
Hi Mandy,
We're so happy to hear about the positive changes you've seen in your Westie! It's wonderful to know our Probiotic Chews are making such a difference. We hope she continues to thrive and are honoured to have a small role in her wellness journey.
Regards,
PetLabCo.®
ProBright Advanced
I have been using the ProBright Advanced powder for several months. The stuff really works! My dogs teeth have become tarter free. I highly recommend this product to anyone who wants to get the pet's mouth clean and fresh.
2 agosto 2026
Non scritta su invito
Risposta di PetLabCo.
Hi David!
We're so happy to hear that ProBright Advanced has made such a positive difference for your dog's oral health! Thank you for recommending our product. We appreciate you being a part of our community!
Regards,
PetLabCo.®
We're new to this product
We're new to this product, but so far so good. My dogs like the probiotic tablets which is important, as for the results, we'll have more to share in time.
13 luglio 2026
Non scritta su invito
Risposta di PetLabCo.
Hi Janet,
Thank you so much for the update! We are so happy to hear your dogs are liking the Probiotic Chews so far. We know how frustrating it can be when our dogs won't eat what is offered, so it's great to know they enjoy it. Thank you for sharing your experience and please be sure to keep us updated on their progress. We can't wait to hear all about it!
Regards,
PetLabCo.®
It really helps!
We have been using several products to help our labrador get through the itching and all the effects of having an allergy. we’ve spent a fortune. We took her to a special allergist. The truth is this product seems to help a great deal with the allergy and her itching, etc. She’s a big girl 91 lbs and as I said, we’ve tried just about everything I wouldn’t suggest you take your dog off of anything You’ve got them on from the veterinarian, but you should try the pet Lab allergy chews. My girl is seven years old and I am so glad we have found this for her. It really does help!
19 marzo 2026
Risposta di PetLabCo.
Hi JoAnna,
We are so happy to hear that our chews have made such a positive difference for your sweet Labrador, especially after all the challenges you've faced.
We understand how frustrating it can be to try numerous products without success, and we're glad our product has brought your girl some relief.
We appreciate you sharing your experience and recommending us to others. Thank you for being a part of our community!
Regards,
PetLabCo.®
Risposta di PetLabCo.
Hi Tony,
Thank you so much for sharing your experience! We are so happy to hear your dog's supplements arrived quickly. We know just how important timely deliveries are. Thanks for being a part of our community!
Regards,
PetLabCo.®
The reason why you got a four star is…
The reason why you got a four star is because I left my package in an unsecured lobby where it could’ve been picked up by somebody else. A neighbor hand delivered it to me, which saved me from somebody stealing it please work on sending the product through USPS Fed X or UPS.
18 giugno 2026
Risposta di PetLabCo.
Hi there!
We appreciate you sharing your delivery experience with us. We are truly sorry to hear that your package was left in an unsecured location, causing concern. We understand how frustrating this must have been, and we are grateful to your neighbor for ensuring its safe delivery. We appreciate your feedback and will ensure it is raised with the team.
Thanks for being a part of our community!
Regards,
PetLabCo.®
Great product and dependable service
23 luglio 2026
Risposta di PetLabCo.
Hi there,
Thank you so much for your kind words. We are so happy to hear you are seeing the benefits and have found our team helpful. We appreciate you taking the time to share your experience!
Regards,
PetLabCo.®
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