Thank you shop Humm So far so great !!! I'm a new customer and had a lovely experience chatting online with Thales L, Excellent staff member !!! Thank you for all your help
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Scopri cosa dicono le persone
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... Leggi di più
L'azienda ha risposto
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... Leggi di più
L'azienda ha risposto
Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Informazioni di contatto
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4,7
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful and easy to deal with when…
Helpful and easy to deal with when applying
15 luglio 2026
Non scritta su invito
The process was very easy to do and…
The process was very easy to do and quick response
14 luglio 2026
Non scritta su invito
Very quick reply
15 luglio 2026
Non scritta su invito
Easy and fast!
15 luglio 2026
Non scritta su invito
From the start to finish very…
From the start to finish very professional easy to apply and upload documents ordered items from Harvey Norman and they kept me updated throughout transaction all completed within a week from applying to humm to receiving goods I'm highly impressed would recommend 100% many thanks to all .
18 luglio 2026
Non scritta su invito
I had a great experience with Humm
I had a great experience with Humm. Applying for and using the store credit was very simple.
14 luglio 2026
Non scritta su invito
Humms are the best 🙌🏼
Humms are the best 🙌🏼, I was approved in just two days. A very big thank you to these incredible teams
9 luglio 2026
Non scritta su invito
Approved for credit and sent back to…
Approved for credit and sent back to the retailer page , i thought i needed to comolete purchase , i contavted customer support and Thales L of the humm team helped me to understand that the item had already been purchased and I would receive emails confirming this , Thales L was very helpfully, the confirmation email came through and I'm very happy with humm service and customer care.
16 luglio 2026
Non scritta su invito
Great customer service
15 luglio 2026
Non scritta su invito
Thank you shop Humm
Thank you shop Humm
So far so great !!!
I'm a new customer and had a lovely experience chatting online with Thales L,
Excellent staff member !!!
Thank you for all your help
14 luglio 2026
Non scritta su invito
I am very grateful for your service
I am very grateful for your service. I was able to resolve my issue quickly and promptly with your help.
13 luglio 2026
Non scritta su invito
Humm make it very easy and have…
Humm make it very easy and have excellent service and fast Approval thank you.
10 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Zelda,
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was disappointed with the overall…
I was disappointed with the overall customer service. While speaking with the agents was positive, the customer team who handled my contract was poor. After purchasing, I discovered a 40 euro setup fee and high interest rates. Consequently, I paid off the loan the same day using other means. I was also refused a refund for the setup fee despite explaining and attempting to resolve issue, found response dismissive and patronising
8 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Lorraine,
Thank you for taking the time to share your feedback.
We are pleased to hear that your interactions with our customer service agents were positive, although we are sorry to learn that your overall experience did not meet your expectations.
As mentioned in our previous replies to your email, the agreement in question was not in fact cancelled and therefore the initial €40 application fee remained as per terms and conditions of the agreement.
Quotes for the terms on offer from any of our retailer partners ahead of your purchase can be found through shophumm.com/ie/.
You can also review our loan agreements ahead of making a purchase on our website at https://www.shophumm.com/ie/important-information/.
All applicable fees are disclosed to the customer in the draft of the agreement emailed prior to finalizing the purchase.
We are sorry that you felt our response to your enquiry was dismissive, as this is never the experience we aim to provide. We take comments regarding our service seriously and will review your feedback with the relevant team.
If there is anything further you would like us to look into, please contact us directly at contactus@shophumm.com so we can review your concerns in more detail.
Kind regards,
Humm team
Smooth experience and helpful customer support
Overall, I had a positive experience with Humm. The application process was straightforward, and the communication was clear. The service was easy to use, and my questions were handled professionally. I appreciate the simple and convenient experience.
7 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Dena,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had an issue with humm login
I had an issue with humm login and password and contacted an agent Connor J, he was absolutely excellent in resolving this issue for me quickly and efficiently.
10 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Stephen,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Terrible customer servivce!
Terrible customer servivce!
I received an email advising that my details weren't correct and it has all been updated. I asked what was incorrect and to please call me. They refused to tell me unless I provide security info. Security info provided. I received the same template response about information changing but not actually answering my query or picking up the phone to call me. Horrendous.
10 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Patrick,
Many thanks for your feedback.
We are sorry to hear you had an unfavourable experience with us. We take your feedback seriously and would love the opportunity to understand what went wrong. Please email us at contactus@shophumm.com and our management will review your case.
Kind Regards,
Humm team
Risposta di humm Classic
Hi LJ,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great fast service.
3 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi Ann Marie,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Mejoui S is superb very accommodating
10 luglio 2026
Non scritta su invito
Risposta di humm Classic
Hi there,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Mejoui on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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