Pleo Recensioni 

Payment structure for the receiver is poor. Friday evening email to read funds have been released and can take upto 3 days? guessing that's bussiness days so overall I have to wait 11 days for my bussiness expenses.

Sehr guter und sehr schneller Support! Jozef hat mir direkt und kompetent weitergeholfen und war dabei sehr freundlich und professionell. Das Anliegen wurde schnell geklärt und ich habe mich die ganze Zeit gut betreut gefühlt. Absolut empfehlenswert – vielen Dank an Jozef für die tolle Unterstützung!

Very good and very fast support! Jozef helped me immediately and professionally, and he was very friendly throughout the process. The issue was resolved quickly, and I felt well supported the entire time. Highly recommended – many thanks to Jozef for the excellent support!

I'm pleased to say that Pleo support always go above and beyond to sort out any queries or issues we have. It's just such an easy platform. It's lovely for us as a business to work with them.

I received fantastic assistance from Preethi and Jozef, handling my issue with top class service. Quick response times and they made sure to always follow up and ensure that I knew exactly what was going on with my case, step by step, until my case was fully resolved. Gold stars!

We use Pleo for our company cards and recently built an integration on top of
the API. When we ran into an access issue, the support team (special thanks to
Niels) was patient, responsive and stuck with us until everything worked
end-to-end. Clear answers, real hands-on help, no runaround. The product itself
makes expense and receipt handling genuinely easy. Highly recommend.

Pleo has stopped supporting customers. They will wait hours before replying to support cases and sometimes they don't rely at all.

Pleo heeft mijn bedrijf drie keer via officiële e-mails laten weten dat we 'vooraf goedgekeurd' waren voor een negatief saldo van €50.000 (24 september 2025, 19 november 2025 en 30 januari 2026), telkens mét een directe activatielink. Geen algemene marketingmails, maar persoonlijke goedkeuringsberichten op mijn account.

Toen ik de faciliteit daadwerkelijk wilde activeren, kreeg ik plots te horen dat ik 'niet kwalificeer'. Zonder uitleg, zonder enige eerdere melding dat de goedkeuring was ingetrokken en zonder dat support kon onderbouwen waarom.

Voor een tool waar je je bedrijfsfinanciën op afstemt, is deze onvoorspelbaarheid een dealbreaker. Je moet kunnen vertrouwen op wat een financiële partner je schriftelijk toezegt. Dat vertrouwen heeft Pleo hier verspeeld.

We have been using Pleo corporate cards for our business, and recently experienced an unauthorised debit on one of our cards.
I would like to commend the Pleo Fraud Support team for their outstanding service. Jozef (Fraud Support Lead) and Preethi (Fraud Support Specialist) handled the case professionally, kept us informed throughout, and acted promptly to investigate the issue.
Thanks to their support, the unauthorised transaction was successfully reviewed and the refund was processed quickly. The communication was clear, efficient, and reassuring, which made the whole process smooth from our side.
It is very reassuring to know that Pleo has a strong and responsive fraud team in place.
Thank you again to Jozef and Preethi for your excellent support.
Sampaio Marques
GCC Exchange UK Limited

My matter was handled in a very efficient and professional way, Preethi and Jozef was great!

Fungere super fint

Jozef and Don quickly and professionally dealt with an important issue on our account.

Råder absolut ingen att använda Pleo!
Vi blev utsatta för ett bedrägeri (pixel-precision i mail samt meddelanden (som många blivit utsatta för) och som till stor del beror på Pleos brister i sitt säkerhetsarbete. (Möjlighet för bedragarna att få tillgång till admin-portal och föra över mycket stora summor utan extra verifiering/ BankID som är standard i Sverige. Utöver detta är det en tjänst som har fungerat bristfälligt (då en stor del av tjänsten bygger på att fånga upp digitala kvitton) där man hela tiden behöver lägga in dessa manuellt. När sedan tjänsten skall avslutas är det halvt omöjligt.

Have been a customer a while. decided to turn on "fetch" or the forward receipt input. My goodness how can receipt matching be THIS bad in the world of AI. It doesn't match anything correctly. Literally 120 USD vercel bills being matched to 20 USD openAI bills on different dates. Receipts going in the wrong places. Its truly horrible. Support chat is all in India and uses copy and paste answers. Am now looking for an alternative. I feel like this used to be a good product once upon a time but whoever is running it now should be fired.

Ansich ist das Tool in der Funktion gut. Das große Problem ist, dass man bei Einrichtungs- oder auch Einstellungsproblemen faktisch auf sich gestellt ist. Ich habe bei verschiedenen Themen vesucht Hilfe zu bekommen. Es war fast auschließlich über Chat Funktion möglich, welche extrem limitiert ist und teilweise gar nicht erlaubt, das einzugeben was man fragen möchte.
Links auf der Hilfeseite funktionieren nicht.
Service eine glette 0. Sehr frustrierend. Ich überlege den Service zu kündigen.

Det har nu taget et sted mellem 1-2 uger at opsige vores abonnement, og deres kundeservice var den dårligste kundeservice, jeg nogensinde har prøvet.

Jeg har virkelig trukket det ud i lang drag, og ikke forudså, at vi løbende ikke kunne annullere, fordi Pleo blev ved med at trække penge fra vores bankkonto.

Det er den mest inkompetente supportafdeling, jeg nogensinde har prøvet at snakke med i et stykke software, vi betaler for, og jeg har snakket med rigtig mange :-(

I had a fraud concern so I asked pleo to freeze the account and card. They did so, but it's take a month now to regain access to a new card and activate it for payments. They have been extremely slow to respond, despite several emails requesting support as payments for my company are now overdue and I risk losing access to my business' infrastructure. There has been limited communication and no understanding from their side about the importance of functionality of the card.

Very terrible customer service.

Horrible support, SMS has been down for days, we cannot use our credit cards and we cannot login to pleo.io and we cannot contact support - because everything is based on SMS. Incredible

Unauthorized transaction. Lightning-fast help from Pleo. You're not left alone. Special thanks to Jozef and Preethi. Perfect customer service.

Godt i starten. Men er med tiden blevet en meget buggy app, med mange nedbrud af diverse funktionaliteter.

Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with support, but you can't.