Pleo Recensioni 

Very fast reply and support.

Super fast support and response! Thanks Laura for making this so easy on us

I joined Pleo expecting a serious business finance platform. I was initially considering moving to their £250 per month account, but after this experience, I would not trust them with a more expensive plan.

My request was simple: I needed API access/API key access so that Pleo data could be synced into our internal reconciliation and accounting system. I paid about £110, but the API access was still not enabled on my account.

Then began the performance. I dealt with tickets #323423, #323869, and #325446. I received replies from Kaviya N, Syed, and Naveen. Everyone was polite, but politeness without resolution is just customer service theatre. Each reply seemed to carry the matter from one desk to another, where it was carefully placed under a fresh pile of “we have raised this internally”.

There was no practical phone number offered, no direct person to call, and no account manager assigned. I asked for one repeatedly. Instead, I was told about a Customer Success Manager who remained, in practical terms, more of a rumour than a contact.

Even the basic sales route failed. I was advised to contact sales*****.io, but that email bounced because the address apparently could not be found. For a business finance company, that is not a small administrative detail. It is like arriving at a bank and discovering the front door is painted on the wall.

I asked whether API access was included, whether I needed a different plan, whether cashback was included, and whether I could speak to an account manager. Instead of clear answers, I received ticket consolidation, internal-team waiting, and repeated assurances. At one point, the issue appeared to be treated as resolved or ready to close while the actual problem remained exactly where it started.

The advertised cashback is also something businesses should inspect carefully. In my view, the 0.5% / 0.7% cashback wording is misleading if the practical benefit is only a waiver or offset against the current monthly subscription fee, and only when paying for the whole year. That is not what many ordinary customers would understand as cashback. If a financial services company advertises cashback, the limits should be clear before payment, not discovered after a customer is already lost in support correspondence.

I am not making a legal finding, but UK rules on misleading marketing do exist, including the Business Protection from Misleading Marketing Regulations 2008 and the Consumer Protection from Unfair Trading Regulations 2008. If Pleo does not review this presentation themselves, eventually someone else may.

After spending money, sending many emails, and waiting through several support loops, I still did not have the core functionality I paid for. API access should not require a week-long expedition through support scripts, unnamed internal teams, and ticket numbers.

This whole experience made Pleo look less like a serious UK business finance provider and more like a circus where the support process has replaced the service itself. I would strongly advise other businesses to confirm API access, account-manager availability, plan features, phone/contact routes, and the real cashback terms in writing before paying.

I've contacted Pleo support a number of times over the past few months, and I'm always relieved when Niels picks up my query. He clearly knows the platform inside out, and his explanations are always clear, practical and easy to follow.

Even when I've had more complicated questions, he's been patient, friendly and has taken the time to make sure I understand what needs to be done. It's rare to come across someone who is not only knowledgeable but also such a pleasure to deal with.

Excellent customer service every time. Thank you, Niels!

I fell victim to a scam, and someone made unauthorised transactions using my Pleo card. The Fraud Support team - especially Jozef - responded incredibly quickly and provided clear, thorough guidance on how to handle the situation. I’m extremely satisfied with the support I received and truly appreciate their professionalism and efficiency.

Avoid Pleo at all costs. Since April 2026, Pleo has deducted over £1,000+ from my account, and by July 2026 I am still chasing my own money. After countless emails, only a fraction has been refunded. Every response takes around 10 days and consists of the same recycled excuse: "Our internal team is reviewing your case." Four months of "reviewing" and still no resolution. I have repeatedly provided bank statements proving the refunds never reached my bank account, yet they continue to ignore the evidence. We reset the account, froze both physical and virtual cards, followed every instruction given, and absolutely nothing changed. There was even an attempted charge at 5AM - same time funds were taken from my bank account by Pleo, which raised serious concerns that were never properly explained. Pleo has been delaying, deflecting and avoiding responsibility. There is no meaningful customer support, no telephone contact, and no one willing to take ownership of a problem involving over £1000+ of a customer's money. Instead, you are trapped in an endless cycle of generic emails, excuses and broken promises while your money remains out of reach. A financial company should protect your money, not make you fight for months to get it back. Save yourself the stress, frustration and financial risk—do not open an account with Pleo.

Sehr guter und sehr schneller Support! Jozef hat mir direkt und kompetent weitergeholfen und war dabei sehr freundlich und professionell. Das Anliegen wurde schnell geklärt und ich habe mich die ganze Zeit gut betreut gefühlt. Absolut empfehlenswert – vielen Dank an Jozef für die tolle Unterstützung!

Very good and very fast support! Jozef helped me immediately and professionally, and he was very friendly throughout the process. The issue was resolved quickly, and I felt well supported the entire time. Highly recommended – many thanks to Jozef for the excellent support!

I'm pleased to say that Pleo support always go above and beyond to sort out any queries or issues we have. It's just such an easy platform. It's lovely for us as a business to work with them.

I received fantastic assistance from Preethi and Jozef, handling my issue with top class service. Quick response times and they made sure to always follow up and ensure that I knew exactly what was going on with my case, step by step, until my case was fully resolved. Gold stars!

We use Pleo for our company cards and recently built an integration on top of
the API. When we ran into an access issue, the support team (special thanks to
Niels) was patient, responsive and stuck with us until everything worked
end-to-end. Clear answers, real hands-on help, no runaround. The product itself
makes expense and receipt handling genuinely easy. Highly recommend.

Pleo has stopped supporting customers. They will wait hours before replying to support cases and sometimes they don't rely at all.

Pleo heeft mijn bedrijf drie keer via officiële e-mails laten weten dat we 'vooraf goedgekeurd' waren voor een negatief saldo van €50.000 (24 september 2025, 19 november 2025 en 30 januari 2026), telkens mét een directe activatielink. Geen algemene marketingmails, maar persoonlijke goedkeuringsberichten op mijn account.

Toen ik de faciliteit daadwerkelijk wilde activeren, kreeg ik plots te horen dat ik 'niet kwalificeer'. Zonder uitleg, zonder enige eerdere melding dat de goedkeuring was ingetrokken en zonder dat support kon onderbouwen waarom.

Voor een tool waar je je bedrijfsfinanciën op afstemt, is deze onvoorspelbaarheid een dealbreaker. Je moet kunnen vertrouwen op wat een financiële partner je schriftelijk toezegt. Dat vertrouwen heeft Pleo hier verspeeld.

We have been using Pleo corporate cards for our business, and recently experienced an unauthorised debit on one of our cards.
I would like to commend the Pleo Fraud Support team for their outstanding service. Jozef (Fraud Support Lead) and Preethi (Fraud Support Specialist) handled the case professionally, kept us informed throughout, and acted promptly to investigate the issue.
Thanks to their support, the unauthorised transaction was successfully reviewed and the refund was processed quickly. The communication was clear, efficient, and reassuring, which made the whole process smooth from our side.
It is very reassuring to know that Pleo has a strong and responsive fraud team in place.
Thank you again to Jozef and Preethi for your excellent support.
Sampaio Marques
GCC Exchange UK Limited

My matter was handled in a very efficient and professional way, Preethi and Jozef was great!

Jozef and Don quickly and professionally dealt with an important issue on our account.

Råder absolut ingen att använda Pleo!
Vi blev utsatta för ett bedrägeri (pixel-precision i mail samt meddelanden (som många blivit utsatta för) och som till stor del beror på Pleos brister i sitt säkerhetsarbete. (Möjlighet för bedragarna att få tillgång till admin-portal och föra över mycket stora summor utan extra verifiering/ BankID som är standard i Sverige. Utöver detta är det en tjänst som har fungerat bristfälligt (då en stor del av tjänsten bygger på att fånga upp digitala kvitton) där man hela tiden behöver lägga in dessa manuellt. När sedan tjänsten skall avslutas är det halvt omöjligt.

Have been a customer a while. decided to turn on "fetch" or the forward receipt input. My goodness how can receipt matching be THIS bad in the world of AI. It doesn't match anything correctly. Literally 120 USD vercel bills being matched to 20 USD openAI bills on different dates. Receipts going in the wrong places. Its truly horrible. Support chat is all in India and uses copy and paste answers. Am now looking for an alternative. I feel like this used to be a good product once upon a time but whoever is running it now should be fired.

Ansich ist das Tool in der Funktion gut. Das große Problem ist, dass man bei Einrichtungs- oder auch Einstellungsproblemen faktisch auf sich gestellt ist. Ich habe bei verschiedenen Themen vesucht Hilfe zu bekommen. Es war fast auschließlich über Chat Funktion möglich, welche extrem limitiert ist und teilweise gar nicht erlaubt, das einzugeben was man fragen möchte.
Links auf der Hilfeseite funktionieren nicht.
Service eine glette 0. Sehr frustrierend. Ich überlege den Service zu kündigen.

Det har nu taget et sted mellem 1-2 uger at opsige vores abonnement, og deres kundeservice var den dårligste kundeservice, jeg nogensinde har prøvet.

Jeg har virkelig trukket det ud i lang drag, og ikke forudså, at vi løbende ikke kunne annullere, fordi Pleo blev ved med at trække penge fra vores bankkonto.

Det er den mest inkompetente supportafdeling, jeg nogensinde har prøvet at snakke med i et stykke software, vi betaler for, og jeg har snakket med rigtig mange :-(