Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, th... Leggi di più
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After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... Leggi di più
L'azienda ha risposto
This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arrang... Leggi di più
L'azienda ha risposto
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di materiali edili
- Servizio di noleggio attrezzature edili
- Negozio di articoli per il giardinaggio
- Rivendita di legname
- Negozio di forniture idrauliche
- Grossista di utensili
Informazioni su Huws Gray
Scritti dall'azienda
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Informazioni di contatto
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Regno Unito
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I was advised on the Monday my order…
I was advised on the Monday my order was out for delivery
Not delivered
Called on Tuesday to be advised it was wrong what I was advised;
20 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
A1 service
Having placed the order, a quick phone call had it delivered 8.30am the next day. Great service!
19 agosto 2026
Risposta di Huws Gray
We're so glad to hear we could get your order to you so quickly!
We appreciate your kind words about our service.
Very easy to deal with.
14 agosto 2026
Risposta di Huws Gray
We're so happy to hear that your experience with us was easy!
We truly appreciate your kind words and positive feedback.
This was my first visit to Huws Gray…
This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arranged for it to be delivered to me instead.When the wrong product arrived, a replacement was dispatched immediately.Although I was disappointed that the items weren't initially available, I have to give a huge thank you to Lisa (and the two drivers), who went above and beyond to make sure I received the products I needed the very same day.I rarely leave reviews, but Lisa was so helpful that I felt it was deserved. Thanks to her outstanding customer service, I was able to complete my roof on time.
Thank you!
26 agosto 2026
Non scritta su invito
Risposta di Huws Gray
We are truly grateful for your detailed feedback regarding your recent visit.
We understand that the initial stock discrepancy and subsequent incorrect delivery were frustrating, and we appreciate your patience as we worked to resolve these issues.
We are incredibly proud of our team for going the extra mile to ensure you received the correct items promptly, allowing you to complete your project on schedule. It is wonderful to hear that our efforts made a positive impact, and we are committed to providing excellent service.
Thank you for your great review!
Item Ordered No Longer Stocked
Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, the store assistant allowed me into the stock room to try to locate the item. Various items were located, and I selected what I thought was the right item, as none had the part number. It turned out not to be the correct item, but a smaller version which still served the purpose for which it was bought. It is disappointing that Huws Gray will no longer stock electrical related items.
19 agosto 2026
Order made by mistake
Order made by mistake, this was quickly refunded with great communication both by phone and email
19 agosto 2026
Risposta di Huws Gray
We are so glad we could assist you quickly and efficiently with your refund.
We appreciate your kind words and positive feedback!
Great service and very fast delivery
14 agosto 2026
Risposta di Huws Gray
We're delighted to hear that you experienced great service and that your delivery was very fast.
Thank you for sharing your positive feedback!
What a great value service and product
What a great value service and product, only complaint is that no commutation from the Brentwood Depot regarding delivery it just arrived on a lorry luckily we had someone at h8e to accept delivery. But 100% would use them again next time i will call the deport and get the delivery date from them.
19 agosto 2026
Risposta di Huws Gray
We're happy to hear you found our service and product to be a great value. We appreciate you bringing the communication issue regarding your delivery from the Brentwood Depot to our attention.
We understand the importance of knowing when to expect an arrival and are reviewing our procedures to ensure better notification in the future.
We look forward to serving you again.
👍👍👍👍👍👍👍👍👍👍👍👍👍💪💪💪💪💪💪💪💪💪💪
19 agosto 2026
Risposta di Huws Gray
Thank you for your fantastic 5-star review!
We're thrilled to hear that you had a positive experience with us at Huws Gray
Professional service provided
Friendly, knowledgeable and professional member of staff helped me with my online order, including sending images of the materials ordered and processing the later requested refund.
19 agosto 2026
Risposta di Huws Gray
We're delighted to hear that a member of our team provided you with such friendly, knowledgeable, and professional assistance with your online order, including the images and refund.
Thank you for sharing your positive experience!
Risposta di Huws Gray
We're so happy to hear that our quick delivery and helpfulness met your expectations.
Thank you for your kind words!
Risposta di Huws Gray
We're so happy to hear you enjoyed our product and the quick delivery.
Thank you for your wonderful feedback!
Manager at Derby branch & manager at…
Manager at Derby branch & manager at Wakefield branch
11 agosto 2026
Risposta di Huws Gray
We appreciate your feedback regarding the managers at our Derby and Wakefield branches.
Risposta di Huws Gray
We're so glad to hear that your delivery was on time and that our driver was courteous and efficient.
It's wonderful to know that your goods met your expectations!
The ordering was simple and delivery…
The ordering was simple and delivery swift, my only gripe is that the delivery date and time was not advised, just the products delivered - but quickly which was good.
18 agosto 2026
Risposta di Huws Gray
We're glad to hear your ordering was simple and delivery swift! We appreciate you highlighting the lack of delivery date and time notification.
We are working to improve our communication in this area.
Great price and service…
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than a national supplier.
The soil looks good but the proof won't be until I start growing my veg in it next year.
13 agosto 2026
Risposta di Huws Gray
We're so pleased to hear that placing your order was easy and that our delivery service met your expectations, especially with the bag being placed conveniently.
We also appreciate you noting our competitive pricing. We're confident our soil will help your vegetables thrive next year!
Product was as expected and delivery…
Product was as expected and delivery was smooth and driver friendly and helpful.
17 agosto 2026
Risposta di Huws Gray
We're so glad to hear that your product was as expected and that you had a smooth experience with our friendly and helpful driver.
Thank you for sharing your positive feedback!
I was having trouble placing an order
I was having trouble placing an order, so phoned the store and the help I received was outstanding. Very helpful young man sorted everything for me. Delivery was also fantastic. Can't recommend enough.
12 agosto 2026
Risposta di Huws Gray
We're so happy to hear that our team was able to provide outstanding help with your order!
It's wonderful to know that the delivery was also fantastic. Thank you for your kind words.
Prompt service
17 agosto 2026
Risposta di Huws Gray
Thank you for your fantastic 5-star review!
We're thrilled to hear that you had a positive experience with us at Huws Gray
Risposta di Huws Gray
We're so glad to hear that we met your expectations and delivered your order on time!
Thank you for sharing your positive experience.
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