Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeGreen Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ Edinburgh, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
L'azienda ha risposto
Great service
L'azienda ha risposto
The staff were both helpful and friendly.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Scritti dall'azienda
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Scritti dall'azienda
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Informazioni di contatto
Green Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ, Edinburgh, Regno Unito
- 0131 3000068
10% off when you book direct
3,7
Nella media
4 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very disappointed
Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick up car for documents to be checked again, fair enough. Was then told driving licence photo was too dark for scanner so could not issue car. The driving licence was issued by DVLA who saw no issues with photo. No effort to try to assist or find a solution. They had the physical licence in front of them. Customer service advisor was extremely unhelpful. The only advice was try SIXT. I have my suspicions that if there was indications I was taking out the enhanced insurance cover then more of an effort would have been made. No effort at all to try to assist. I have hired cars numerous times with no issues.
14 ottobre 2026
Non scritta su invito
Risposta di Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for explaining what happened at Edinburgh Waverley. I understand how frustrating it was to complete online check-in, travel to the branch and then be unable to collect the car. Your account of the document check, the assistance offered and your concern about insurance deserves a careful review. Please contact our central customer services team at ics@cs.greenmotion.com so they can investigate the booking and the branch’s decision.
Great experience
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
12 ottobre 2026
Risposta di Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for your review. We’re glad the car at Edinburgh Waverley Station was new, clean and exactly as described, and that the team was helpful throughout. We appreciate your intention to use us again.
The staff were both helpful and…
The staff were both helpful and friendly.
15 settembre 2026
Non scritta su invito
Risposta di Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for the five-star review.
We are delighted to hear that our team provided such welcoming and supportive assistance during your visit.
We hope to see you again in the future.
Great service
7 ottobre 2026
Risposta di Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you, Leah, for the five stars! We’re delighted you had a great experience with our Edinburgh Waverley team. We hope to welcome you back to Green Motion soon.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.