Very good service. Delivery man was very helpful with our order and placed the palate of 500kg tiles conveniently for us and arrived on the day we booked. Also I ordered samples free of charge which a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The customer service experience in the Leeds store was excellent. The assistant manager a shinning example for the company. I would highly recommend using CTD to everyone, very helpful and knowledgabl... Leggi di più
L'azienda ha risposto
Great customer service from Daniel Davies at Leeds branch. He gave us good advice and suggestions, helped navigate us through purchasing our bathroom tiles. Thanks Daniel 👍.
L'azienda ha risposto
I recently had my kitchen re-done. Sophie Millar made my experience as painless as possible, she helped me choose the perfect tiles, and because of her my kitchen is 10/10. She is a great credit to th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Informazioni di contatto
Unit 1 City Park Industrial Estate, Gelderd Road, LS12 6DR, Leeds, Regno Unito
- 0113 238 9508
4,2
Molto buono
44 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
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No items, no refund! No good.
My items were due to arrive for me to collect on 30th May (thurs). Having had no text to say the items were ready I called on 31st. I was told my order had not been placed and had not arrived. The money was taken from me though unsurprisingly. I needed the mortar and slurry for a job on the Saturday so this was a disaster.
I was told by Jordan I would get a refund and it’s been a full week Friday to Friday and I still do not have my refund. Jordan was helpful but it sounded like the fault lay with the sales team. Also I got no email (from the sales team) as I was told I would detailing the refund.
I’m planning to call AGAIN on Monday to ask for the refund for the items I did not receive. Not good enough! Order 266852 for reference.
I’d love a response explaining what’s happened please. Thanks
20 maggio 2024
Risposta di CTD Tiles - Leeds
Hi, thank you for your review. I am sorry that you have had a frustrating experience. Where we experience higher than expected demand on specific products we are sometimes unable to fulfil a small number of orders. We do make every effort to ensure our supplies are available in a timely manner. We will take your comments into consideration as we review this process and as we update our website. I can now confirm your refund has been issued. Thanks again- CTD Tiles.
The customer service experience in the…
The customer service experience in the Leeds store was excellent. The assistant manager a shinning example for the company. I would highly recommend using CTD to everyone, very helpful and knowledgable.
20 maggio 2024
Risposta di CTD Tiles - Leeds
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Very good service
Very good service. Delivery man was very helpful with our order and placed the palate of 500kg tiles conveniently for us and arrived on the day we booked. Also I ordered samples free of charge which arrived by post. All very good old school service.
16 aprile 2024
Risposta di CTD Tiles - Leeds
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Good service
10 marzo 2024
Risposta di CTD Tiles - Leeds
Thank you for taking the time to leave a 4-star rating. We appreciate your feedback. Thanks CTD tiles.
Not a great service
Tiles seem good quality, however I ordered for collection on a certain date and when I arrived was told they weren't there. They we're apparently still on a truck coming down from Newcastle and would be there later that day.
I was told they'd call me when they arrive later thay day. Over a week later I'd still had no call so I emailed to be told they'd been delivered the night before I sent the email, coincidence?
Not overly impressed with click and collect or customer service, but the tiles seem decent enough.
28 ottobre 2023
Tile purchasing made easy!
Great customer service from Daniel Davies at Leeds branch. He gave us good advice and suggestions, helped navigate us through purchasing our bathroom tiles. Thanks Daniel 👍.
17 ottobre 2023
Non scritta su invito
Risposta di CTD Tiles - Leeds
Good Afternoon, Thank you for the great 5 star review and the recommendation 😊
We want your experience to be as easy as possible, so that means great products, choice and great friendly service from the staff! We hope to keep impressing you with the level of service and look forward to see you for your next project! I will pass your comments on to Daniel and the team at Leeds who will be thrilled to hear it!
We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Nikki 😊
Brilliant company
I ordered the tiles on Friday and I was told that they would be there on Tuesday. When I popped down to pick them up they were there the gentleman put them straight into my car and job done.
10 maggio 2023
Risposta di CTD Tiles - Leeds
Good Morning Chris, Thank you for the Great 5 🌟 review of our Leeds branch and online service!
We pride ourselves on making sure that you’re getting the best customer experience possible – Your feedback means the world to us, so we really appreciate you taking the time to let us know of your experience with CTD Leeds! I will pass your comments on to the team who will be thrilled to hear this and we look forward to welcoming you back to store for any future projects! Thanks Nikki 😀
The CTD team are always the best!
The CTD team are my go to for tiles. Every time I've been, they've provided me with amazing service and advice. They are always friendly and polite and the showroom is full of a great selection of tiles in a variety of shapes, colour and sizes. They also sell all of the tools and materials you'd need while tiling. I can fully recommend the CTD team to anyone who needs to tile! I'll send my family and friends their way when anyone needs to tile.
Ray
11 febbraio 2023
Non scritta su invito
Risposta di CTD Tiles - Leeds
Hi Ray, thank you for your fantastic 5 star review and recommendation! 🌟 We take pride in always providing an excellent customer service, and always ensure we help as much as we can!😊 It is great to hear the Leeds team able to help with your enquiry, I will pass your lovely comments onto the team, who will be pleased to hear this! We hope to see you again soon, many thanks Jodie. 😀
5* service at CTD
We were very impressed with the selection of tiles and level of service Daniel & Sophie provided at CTD. They were very helpful, knowledgeable and a pleasure to deal with. We have already recommended CTD to our friends who are also renovating their houses
4 febbraio 2023
Non scritta su invito
Risposta di CTD Tiles - Leeds
Hi Stephen, thank you for your fantastic 5 star review and recommendation! 🌟 We take pride in always providing an excellent customer service, and always ensure we help as much as we can!😊 It is great to hear the Leeds team able to help with your enquiry, I will pass your lovely comments onto Sophie, Daniel and the team, who will be pleased to hear this! We hope to see you again soon, many thanks Jodie😀
Easy to order on online and to be able…
Easy to order on online and to be able to pick a collection date. Very helpful staff on collection.
31 gennaio 2023
Risposta di CTD Tiles - Leeds
Hi Clive, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻and everything went as smoothly as possible! I will pass your comments onto both the web and the Leeds branch who will be pleased to hear this! we hope to see you again for any future projects! Thanks, Gaynor 😀
Had a great experience at CTD Leeds…
Had a great experience at CTD Leeds store! Sophie was very helpful and patient whilst helping us look for tiles for our en suite
13 dicembre 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Good afternoon Jessica, thank you for your 5 star review🌟! Sophie at the Leeds branch really does make customer service a five star experience! I will pass your comments onto Sophie and the rest of the Leeds team who will be pleased to hear this, and we hope to see you again soon. Thanks Gaynor 😀.
I recently had my kitchen re-done
I recently had my kitchen re-done. Sophie Millar made my experience as painless as possible, she helped me choose the perfect tiles, and because of her my kitchen is 10/10. She is a great credit to the business and deserves a pay rise! Please pass on my appreciation to Sophie.
15 giugno 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Good afternoon Helena, thank you for your wonderful 5 star review! 🌟 It is great to hear Sophie was able to provide an excellent customer service during your visit to the Leeds showroom, she really is an asset to the team. 😁 I will pass your comments onto Sophie and the Leeds branch, who will be pleased to hear this and we hope to see you again soon! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Many thanks, Gaynor. 😃
Risposta di CTD Tiles - Leeds
Good Morning Simon, thank you for your fantastic 5 star review ! 🌟 We take pride in always providing an excellent customer service, and always ensure we help as much as we can!😊 I will pass your lovely comments onto the team at Leeds, who will be pleased to hear this! We hope to see you again soon, many thanks Gaynor.😀
Risposta di CTD Tiles - Leeds
Good Morning Darren, thank you for your 5 star review! It is great to hear, I will pass on your comments to the team at the Leeds Branch they will be pleased to here this! we hope to see you again soon! Many thanks, Gaynor😀
Risposta di CTD Tiles - Leeds
Hi Natasha , thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto to the team at Leeds who will be pleased to hear this 😀 Thanks Keeley
Excellent communication and service
Excellent communication and service. Prompt responses to queries, good selection of tiles, able to return a complete box of unused tiles. Very good customer service!
11 agosto 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Hi Helen, Thank you for the fantastic five star review⭐! We know that tip top service can make all the difference, that’s why we’ll always try to knock your socks off by going above and beyond 🧦 I will pass your comments onto the Web team , who will be pleased to hear this. Thanks Gaynor 😊
Excellent service as usual
30 settembre 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Good afternoon, thank you for your 5 star review and recommendation! 🌟 The team at Leeds really are a great bunch and always ensure they go the extra mile to help out! We really appreciate your lovely comments which I will pass onto the branch. Thank you Keeley 😀
Risposta di CTD Tiles - Leeds
Hi Kev, Thank you for the great 5⭐Review! We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto the team at the Leeds branch who will be pleased to hear this. Many thanks Gaynor 😀
Thank You for Excellent help and…
Thank You for Excellent help and patience with our many choices :)
Lovely staff 👌
3 settembre 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Hi Ela, thank you for your wonderful 5 star review! ⭐ Your feedback is really appreciated, the team at Leeds are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and hope to see you again soon. Thank you Keeley. 😊
I love Sophie she’s ace and knows…
I love Sophie she’s ace and knows everything about her job very helpful
26 agosto 2022
Non scritta su invito
Risposta di CTD Tiles - Leeds
Hi Neil, thank you for your 5 star review!🌟 Sophie at the Leeds branch really does make customer service a five star experience! 😁 I will pass your comments onto Sophie and the rest of the team who will be pleased to hear this, and we hope to see you again soon. Thanks Keeley.😊
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