Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after poi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... Leggi di più
L'azienda ha risposto
I couldn’t be happier! The team at Blackpool has looked after me from start to finish. Nothing was too much from someone who was only “looking” to the point of putting an order through which... Leggi di più
L'azienda ha risposto
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was ve... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Officina di autoriparazioni
- Servizio auto
- Concessionario Kia
- Concessionario Suzuki
- Rivenditore di auto usate
Informazioni fornite da varie fonti esterne
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Informazioni di contatto
603-609 Liverpool Road, PR8 3NG, Southport, Regno Unito
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
In May 2026 I purchased an ex demo MG…
In May 2026 I purchased an ex demo MG IM5 on a 75 plate from Chapelhouse MG in Wigan. When I viewed the vehicle I noticed various paintwork and damage to front sill and agreed to purchase on the agreement these would be rectified on collection.
In good faith I paid the deposit on the weekend prior to collection that week. This was so the Sales rep could get the vehicle in their month end sales figures. My first mistake...i came on the Tues of the following week to collect. Paint work not completed, repair to front sill not completed.
Sales rep I did the deal with had gone on leave and passed to another Sales rep who new little or nothing about the agreement. There was also no mats in the car, no charging lead and only 1 key.
Sales rep was embarrassed couldn't apologise enough. Promised me faithfully if I took the car today he would collect next week with a courtesy car from my home address in Warrington and get everything sorted.
Mistake 2....believing them, a week passed no contact, tried to ring the dealership several times no reply. Eventually got through to the sales rep a week later, apologised said he had been busy, but if I could bring car to them they would get it sorted.
At this point I had the vehicle 2 weeks, and it had a fault with the hands free not working and the vehicle was bound to the Sales rep who had the vehicle as a demo so I couldn't connect it to the app.
I told the rep you will need the car longer than a day to rectify the faults so I would need a courtesy car, also you promised me a call back with a date whereby you would collect the car and provide me with a courtesy car.
Sales rep said no courtesy cars available until 18th June 2026. I would have had the car over 6 weeks at this point.
Needless to say I was very annoyed, and spoke to the sales rep, who said he would get it sorted as I was dealing with him now.
Mistake 3.... I believed him. That Sales Manager no longer works there now. I couldn't get the car to Chapelhouse Wigan on 18th June due to work commitments. So it was rescheduled to 2nd July. I took the car to them on this date, despite emailing the sales manager, and 2 sales reps I had dealt with a list of what needed doing. I was told by the service receptionist, oh I thought it was just paintwork!!!!
The courtesy car is only available for 1 day and needs to be back!!
So you can imagine I was fuming!!!
I spoke with the new sales manager who assured me the car would be rebooked for the trim repair, they would order me a new charging cable and a key card and mechanical key. I explained to him the absolute appalling customer service I had and requested a consideration of goodwill. He said leave it with him and he will speak to the General Manager about it and get back to me.
The car had the paintwork done and new mats provided and I left waiting for contact when I could bring it back in for the trim repair, collect my charging cable, key card and mechanical key.
22nd July 2.5 weeks later still no contact from Chaplehouse Wigan. So I emailed them. The new Sales Manager replied the following day by email, no telephone call!!! I wonder why??
To inform me that unfortunately Chapelhouse dont provide gestures of goodwill, that i should have an update from Simone to update me on repairs and replacement parts and to be assured that they now have this under control and it will be rectified quickly and conveniently.
Well I am NOT reassured! This is THE WORST customer service and experience I have ever had from a dealership. They are truly appalling at customer service.
The only thing I am happy with is the car itself. CHAPELHOUSE MG WIGAN I am certainly not happy with.
I have bought loads of cars I am 53 with a wife and 5 adult children who all drive, so you can imagine how many cars I have purchased and this has to be the worst customer experience by a country mile. To put it in perspective my Wife at the same time purchased a brand new VW ID3 through Arnold Clarke. Its was delivered a few days late and was sent click and collect via Liverpool, but when we collected it, it had no charge due to a fault with their chargers. As a result and a gesture of goodwill Arnold Clarke gave her £100 and sent her a beer and wine hamper. A proper company and proper customer service.
If you are buying an MG avoid Chapelhouse Wigan like the plague they are truly the worst customer experience I have ever in my life dealt with.
23 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Chris,
Thank you for taking the time to share your detailed feedback.
We’re truly sorry to hear about your experience with Chapelhouse MG Wigan and understand your frustration with the issues you have raised. We appreciate how disappointing it must have been to purchase your ex-demonstrator MG IM5 with the expectation that the agreed items would be completed, only to feel that communication and follow-up did not meet the standard you expected.
We understand that keeping customers updated, delivering on commitments, and ensuring concerns are handled efficiently are all extremely important. We’re sorry that, on this occasion, you feel let down throughout the process.
We are pleased to hear that you are happy with the vehicle itself, but we recognise that the overall experience is a key part of ownership and should reflect the level of service our customers deserve.
We would like the opportunity to review your concerns further and ensure the outstanding matters are progressed appropriately. Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk with your details so we can look into this and work towards a resolution.
Thank you again for bringing this to our attention.
The Service was Five Star
The Service was Five Star
David and Paul couldn't do any more
Or be more helpful
Would definitely deal with them again
Tom Marginson Jnr
17 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Tom,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that you received five-star service from David and Paul. It’s wonderful to know that they went above and beyond to provide such a helpful and positive experience.
We really appreciate your kind words and your recommendation. We’ll be sure to pass your feedback on to David, Paul, and the wider team.
Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.
They are vert professional a
That are vert professional and there customer service is excellent especially tom ridley
20 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Patrick,
Thank you for taking the time to leave your review.
We’re delighted to hear that you found the team professional and received excellent customer service during your visit to Chapelhouse. It’s fantastic to know that Tom Ridley made such a positive impression and helped make your experience a great one.
We really appreciate your kind feedback and will be sure to pass your comments on to Tom and the wider team.
We look forward to welcoming you back in the future.
I couldn’t be happier
I couldn’t be happier!
The team at Blackpool has looked after me from start to finish. Nothing was too much from someone who was only “looking” to the point of putting an order through which looks to be like my Dream car. A Jaecco 7 PHEV Black Luxury edition in White!!
The Sale Executive Tom did everything to make sure all my needs and wants were met & David the Sales Manager gave me an even better deal that was on the website!
If you are looking for your next car, look no further than Omoda & Jaecco Blackpool!
Thanks you David & Tim for all your help!
17 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi,
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear how happy you are with your experience at Chapelhouse OMODA & JAECOO Blackpool. It’s wonderful to know that the team looked after you from the moment you walked in “just looking” through to ordering your dream car, the Jaecoo 7 PHEV Black Luxury Edition.
We’re especially pleased to hear that Tom took the time to understand your needs and ensure everything was taken care of, while David helped secure a deal that exceeded your expectations. Providing a friendly, personal, and enjoyable car-buying experience is something we pride ourselves on.
Thank you for your recommendation and for choosing Chapelhouse OMODA & JAECOO Blackpool. We’ll be sure to share your kind words with Tom, David, and the wider team.
We hope you enjoy every mile in your new Jaecoo 7 and look forward to welcoming you back in the future.
My experience with the sales staff was…
My experience with the sales staff was excellent especially Dan who guided me through the purchase of my new Omoda.Thank you .
16 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Andrew,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such an excellent experience with our sales team and that Dan provided such great support throughout the purchase of your new OMODA.
It’s fantastic to know that he guided you through the process and helped make your car-buying experience a positive one. We’ll be sure to pass your kind words on to Dan and the team.
We hope you enjoy your new OMODA and look forward to welcoming you back in the future.
Window sill damage on mg 4 trophy
Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after pointing it out and the only thing they have fixed so far!) subsequent 3 replacement sills all arrived with exact same damage. 1 damaged replacement I can understand but all 3 arriving with the exact same damage I don’t believe. This has gone on for over a month. I’ve had to arrange and rearrange cancer treatment while dropping the car off with the service department to get this fixed. Absolutely appalling. I’ve raised a formal complaint with the head office and also with MG UK. Let’s see what happens
17 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the experience you’ve had with the repair of your MG4 Trophy, and we completely understand your frustration, particularly given the time and effort you have had to put into arranging visits around your cancer treatment.
We appreciate how disappointing it must have been for the repair process to take much longer than expected, especially with repeated issues relating to the replacement parts. This is not the level of service or experience we want any customer to receive, and we’re sorry for the inconvenience and additional stress this has caused.
We understand that you have already raised this matter with our Head Office team and MG UK, and we will ensure your feedback is reviewed by the relevant teams. We hope this can be resolved as quickly as possible and to a standard that meets your expectations.
Thank you again for bringing this to our attention.
Helpful staff
Both Q and David were extremely helpful in allowing us to determine what car was the right car for us.
Both were very pleasant and everything was explained to us in detail and in such a way that we understood.
Thank you
16 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Andy,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that Q and David provided such helpful support during your visit. It’s fantastic to know they took the time to understand your needs, explain everything clearly, and help you find the right car for you.
We’re pleased that you found the experience both enjoyable and informative, and we really appreciate your kind words.
We’ll be sure to pass your feedback on to Q, David, and the team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
Great service by Lewis when I went in…
Great service by Lewis when I went in to have my Jaecoo serviced. Polite and efficient
15 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis provided great service during your Jaecoo service visit. It’s fantastic to know that you found him polite, efficient, and helpful throughout your experience.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
MOT at Chapel house
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was very polite and helpful and I found her very easy to chat to.
Brilliant service thankyou.
8 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Julie looked after you so well during your MOT visit. It’s great to know that she kept you informed throughout, explained the repair work and advisories clearly, and made you feel comfortable with her friendly and helpful approach.
Providing a simple, transparent, and welcoming experience for our customers is something we pride ourselves on, and we’re pleased to hear Julie delivered this.
We’ll be sure to pass your kind words on to Julie and the team. Thank you again for your feedback, and we look forward to welcoming you back in the future.
5 star Garage!
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries.
I brought my car in for a noise on the engine, expecting a massive bill. Instead of trying to upsell me on unnecessary repairs, they diagnosed the actual issue quickly, explained exactly what needed to be done in plain English, and gave me a highly reasonable quote.
13 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with the team at Chapelhouse Blackpool helped put your mind at ease. We understand that visiting a garage can sometimes be stressful, so it’s great to know that our team provided clear advice, explained the issue in a straightforward way, and helped you feel confident with the repairs needed.
We pride ourselves on providing honest, transparent service and ensuring our customers understand the work being carried out on their vehicle.
Thank you again for your kind words and recommendation. We’ll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.
Risposta di Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis provided such amazing service during your visit to Chapelhouse. It’s great to know he made a positive impression and helped make your experience a memorable one.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
Lewis and his service team were…
Lewis and his service team were fantastic. The service was completed on time as I was a waiting customer. I would highly recommend.
10 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi,
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis and the service team provided such fantastic support during your visit to Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that your service was completed on time and that the team helped make the experience smooth and convenient, especially as a waiting customer.
We really appreciate your recommendation and kind feedback. We’ll be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
Fantastic team at blackpool
14 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience with the team at Chapelhouse Blackpool. It’s fantastic to receive feedback like this and know that our team made a great impression.
We really appreciate your kind words and will be sure to share your feedback with the team.
Great deal and service
Great deal and service. Felt valued at all times
10 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi David,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience at Chapelhouse OMODA & JAECOO Warrington. It’s great to know you were happy with the deal you received and that you felt valued throughout the process.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Helpful and Friendly Staff
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom.
We appreciated the time taken to explain the car's features and guide us through the purchase process. I'm pleased to say it didn't take me long to get used to the different clutch compared with our Focus!
After taking the car home, we noticed that the tyre inflation kit was missing. We contacted the dealership, and they responded promptly, assuring us that they would get the matter sorted.
Thanks again for making the whole experience such a positive one. We were delighted with the service, very happy with the deal we received, and would recommend Chapelhouse to anyone looking for a car . Angela & Alan
3 luglio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Angela,
Thank you for taking the time to leave such a detailed and wonderful review.
We’re delighted to hear that you and Alan had such a positive experience purchasing your Suzuki Swift from Chapelhouse. It’s great to know that Gary, Toni, and Tom took the time to explain the features of the car and guide you through the purchase process, helping make the whole experience enjoyable and straightforward.
We’re also pleased to hear that the missing tyre inflation kit was dealt with promptly and that the team were able to support you after taking your car home.
Your kind words about the service you received, the deal you were offered, and your recommendation mean a great deal to us. We’ll be sure to pass your feedback on to Gary, Toni, Tom, and the wider team.
We hope you continue to enjoy your Suzuki Swift and look forward to welcoming you back in the future.
Extremely disappointed
After previously proving 5*reviews with this garage I was really disappointed to have recent poor experience over 2 weeks ago and STILL waiting on a call back. After spending just over £300 on a service I came to collect my car and noticed my NSF wing was scratched on one panel - I suspect from the valet and on raising this with a senior member of staff I believe this is not the first time. I then went to start my car and the battery was flat - never skipped a beat prior to thus and had only been in the garage for 48 hours.
I have never received a vehicle health check or a formal apology for the damage or inconvenience I've experienced. We've purchased two cars from here now and returned every year for servicing on both vehicles but clearly loyal custom or a main deal experience is no longer a thing. Please be mindful if considering booking your car in here.
20 giugno 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Kelly,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your recent experience with Chapelhouse OMODA & JAECOO Warrington, especially given your previous positive experiences and continued loyalty to us. We understand how disappointing this must have been after trusting us with the servicing of both of your vehicles over the years.
We apologise that you have not received the communication or follow-up you expected regarding the concerns you raised, including the damage you noticed to your vehicle, the battery issue, and the lack of a vehicle health check and formal response. This is not the level of service we aim to provide, and we appreciate how frustrating it must be to still be awaiting a call back.
We will ensure your feedback is escalated to the management team so your concerns can be reviewed and that contact is made with you to discuss this further and work towards a resolution.
Thank you again for bringing this to our attention. We value your custom and hope we can have the opportunity to address your concerns and restore your confidence in Chapelhouse.
traded my jaguar xe in for a brand new…
traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james god am i glad .FAB car really well built and a 7 yr warranty happy days would recommend this dealership
25 giugno 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Don,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear about your experience trading in your Jaguar XE for your new MG HS and that James made the process so relaxed, helpful, and pressure-free. It’s great to know he helped you find a car that genuinely suited you and turned what wasn’t originally planned into such a positive experience.
We’re also pleased to hear you’re enjoying your new MG HS and taking confidence in its build quality and warranty.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to James and the team at Chapelhouse MG Southport. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Suzuki Vitara purchase
Fazian dealt with my purchase in a very friendly, patient, and professional manner despite all my telephone calls and the extreme heat.
The whole transaction went very smoothly thanks to him and the manager Tom. I would certainly recommend Chapelhouse Blackburn to anyone.
27 giugno 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Francis,
Thank you for taking the time to leave your review.
We’re delighted to hear that your Suzuki Vitara purchase was handled in such a friendly, patient, and professional manner by Faizan, even during the busy period and extreme heat. It’s great to know that he, along with Tom, helped make the whole transaction run smoothly for you.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Faizan, Tom, and the team at Chapelhouse Suzuki Blackburn. We hope you enjoy your new Vitara and look forward to welcoming you back in the future.
I put a deposit down for a car
I put a deposit down for a car. Changed my mind and requested my money back. I was told it'd be refunded back to my debit card. 2 weeks later, no refund. I called them back and i was told the refund was never processed in the first place bec they needed my bank account details. It's been nearly a month and still no refund.
30 maggio 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi Eu,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.
We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.
We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.
Recently had my car serviced from here…
Recently had my car serviced from here and i cant recomend them enough from start to finish, professional at all levels and kept me informed. Brilliant service.
19 giugno 2026
Non scritta su invito
Risposta di Chapelhouse Motor Group
Hi John,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience when having your car serviced at Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that the team provided a professional service from start to finish and kept you informed throughout the process.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to the team. We look forward to welcoming you back in the future.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.