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Burly Boyz Moving & Storage is a full-service moving company, offering local and long-distance relocation services, as well as packing services, secured storage, packing materials, and everything else you might need for your move. Founded in January 2009, Burly Boyz started our humble beginnings in Edmonton, AB, with just one truck and a couple guys trying to make a difference in the moving and storage business. The Burly Boyz have made it our mission statement to provide customers with excellent service and honest upfront pricing at reasonable prices. Burly Boyz now operates Canada wide with locations in Edmonton, Calgary, Vancouver and Toronto.
2,3
6 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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0 stars
they took two of are guitars and a water filter
they are dirty thieves
they were one of a kind
don't tust them at all cost
they did this 2 years ago
but they were the only company from Calgary to Edmonton
I really wanted to like this company as they did a move for me in 2024 that was amazing.
Something has happened to this company in 2026 and I would strongly recommend not using them.
SM who was my first contact ultimately had no customer service skills, unprofessional behaviour and is honestly a disgrace. She comes across as empathetic and supportive but so is a fox in sheep’s clothing.
Hussain, the relocation specialist assigned tried but ultimately useless and clueless.
This company pulled the rug out 6 days before a CONFIRMED date and time for a move. No communication to even receive consent for this change. Promises, promises and all of it smoke and mirrors. They are not actually a serious company.
I would recommend to anyone considering this company to do your diligence and either go with a reputable large company or hire Joe Blow from Kijiji. Either would be more reliable the Burly Boyz.
What a sh.t show of a company.
Risposta di Burly Boyz Moving & Storage
Lisa, you trusted us in 2024, and we were glad to earn that. This time, we fell short. The moment we knew the 25th was no longer possible for us logistically, we came to you with the earliest date we could honour, the 26th. I understand that a slip on a move you'd already built your schedule around isn't a small thing, and that the new date simply didn't work for you. We respect your decision to cancel, and there's nothing left outstanding on our end. We are sorry the move couldn’t work out as intended, and wish you the best with your upcoming relocation.
Not happy with administration… appraisal quotes are suspiciously low and once we paid the $500 deposit they came in with a new weight appraisal, thousands over the original price. Note the new quote was given within days of moving, too late to look for an alternative company.
Other agreements as to not combine our truck with another household were not honoured leaving with furniture they couldn’t fit in the truck and us travelling the 1,000 plus miles at our own cost renting a UHaul to get the last of our items.
Good luck trying to get hold of this company if you have issues-unresponsive & don’t care.
Left pocket dog shit company. Communications is none.
These movers are inept, unethical and take no responsibility for anything. When you try to contact them to get answers about the damage to your property and lost items, they will ignore you. When someone does get back to you, it will be to blame you for not buying extra insurance. Then when you point out their negligence and breach of contract, they will tell you that you should expect stuff to be damaged in a long distance move and actually you should be grateful more of your stuff was not destroyed. THEY ARE THE LOWEST, SLEAZIEST OPERATORS IN AN INDUSTRY THAT DESPERATELY NEEDS MORE REGULATION.
Terrible company to deal with. If I could leave zero stars I would.
Your movers showed up 2 hours late for our move and didn’t call to let us know - we had to finally contact your office to find out what was going on. When the miserable woman working in the Edmonton office called us back she said she was giving us a heads up that the movers were late. Nope! We have you the heads up that they were late and we shouldn’t have had to call you about it. That should have been the first clue that dealing with her would be a nightmare.
The woman in office is beyond rude (she hung up on me not once, not twice, BUT THREE TIMES while trying to sort out the massive discrepancy in the “reliable and upfront” quote to actual invoice amount instead of sorting a problem out). I cannot explain to you how absolutely disrespectful and inappropriate that is. She has absolutely no business having the job she has. Just awful.
Your website also brags about how you’re doing things differently than other moving companies and changing the stereotype - from my experience, you’re worse than the stereotype and should really be ashamed of yourselves.
Your website goes further to say that your core values are:
Respect - not sure how hanging up on your customers is respectful? Or charging a customers credit card without permission is respectful? Seems pretty fraudulent to me.
Accountability - instead of owning up to the fact that your movers were late and making up for the terrible quote to actual time taken you just denied, denied, denied any responsibility and charged our credit card without our permission.
Perseverance - I guess you persevered - took your movers twice as long to get the job done than we were quoted, and that’s after a detailed call about what we had to move AND a video you insisted on of our house with all contents.
Dependability - being 2 hours late with no call to let us know is certainly not dependable.
Overall just completely disgusted with this company and wouldn’t recommend you to my worst enemy. I’ve also since spoken to friends who had the unfortunate experience of using you, too. They’re also beyond frustrated with their experience with you. Wish I’d spoken to them sooner!
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