Beds4U New Zealand Recensioni 

647
TrustScore 4.5 su 5

4,4

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Valutata 2 stelle su 5

Not an up front experience. Attracted by the sale pitch on the interwebb. Up to 60% off, free delivery, etc... Ah Not the mattress and protector I chose, Had to come from Auckland by sea, 3-4 weeks to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We found Beds 4 u purely by luck one morning while having a coffee at a local café. Our youngster son needed a trundler bed and they had these so off we went to visit the Napier store. We were greeted... Leggi di più

Valutata 5 stelle su 5

We purchased a headboard online as couldn't get any service from other retailers in tauranga. We then popped into the store in Newmarket and had the best service from Sonia and added 2 x bedside tab... Leggi di più

Valutata 5 stelle su 5

The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... Leggi di più

Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di mobili per camere da letto
  3. Negozio di materassi

Scritti dall'azienda

It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

647 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(647)

93 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Not the best experience...

Not an up front experience. Attracted by the sale pitch on the interwebb. Up to 60% off, free delivery, etc... Ah Not the mattress and protector I chose, Had to come from Auckland by sea, 3-4 weeks to Christchurch. The free delivery (which should of read SHIPPING) only applies if you spend over $1000. Started badgering me for feedback starting a week before I even got the purchase. Then the exciting day comes, a Friday, I strip the bed down to the bass, the mattress comes looks good, they take the old mattress away for $60. Yay, I'll go and unpack my new mattress, uh-oh, no protector that was $111 extra. The reply I got by e-mail was... Pick it up on Monday from the Christchurch shop on the other side of town... So now I'm left feeling really unsatisfied...

11 luglio 2026
Logo di Beds4U New Zealand

Risposta di Beds4U New Zealand

Hi there,

We’re really sorry to hear about your experience and, most importantly, for the frustration and inconvenience caused.

We completely understand why you’d feel disappointed, it is certainly not the experience we want for our customers. We also apologise for the timing of the feedback requests.

We genuinely appreciate you taking the time to share this feedback with us. We will be reviewing the process with our team and working on improving our communication, delivery process, and overall customer experience to ensure situations like this are handled better in the future.

Once again, we’re very sorry for the experience and appreciate your patience and honest feedback.

Thanks
Beds4U Team

Valutata 5 stelle su 5

Bed 4 u Napier are awesome!

We found Beds 4 u purely by luck one morning while having a coffee at a local café. Our youngster son needed a trundler bed and they had these so off we went to visit the Napier store. We were greeted by the loveliest lady behind the desk (Lindsay). We told her what we were looking for and Lindsay couldn't have been more helpful. We were blown away with the service, quality of the trundler bed we purchased and the next morning we turned up to collect the bed and the lovely Lindsay has it all wrapped ready to go. Highly recommend the Napier store (if you are a local) you won't be disappointed. See you again for another purchase 😊

25 luglio 2026
Non scritta su invito
Valutata 4 stelle su 5

I find the communication good

I find the communication good.
But I have emailed a few times regarding delivery as it was ordered well over a month ago and had no reply. It said between 2-4 weeks but its not getting delivered till between 4th and 10th August

22 giugno 2026
Logo di Beds4U New Zealand

Risposta di Beds4U New Zealand

Hi Tracey,

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’ve found our communication good overall.

We’re sorry, however, that you didn’t receive a response to your emails regarding your delivery. We completely understand how frustrating it would be to wait longer than the quoted 2–4 week timeframe without an update.

We appreciate your patience and understanding, and we’ll continue working on improving our communication and delivery processes to ensure customers receive timely updates throughout their order journey.

Thank you again for your feedback — we truly appreciate it.

Thanks
Beds4U Team

Valutata 5 stelle su 5

Bed Shopping Made Easy

Excellent, attentive service and we were presented with multiple options to suit our budget. Delivery options were sorted to save us money and the bedding all arrived when promised. Extremely efficient and great communication. As an added bonus, the beds are extremely comfortable to sleep in. Highly recommended for a very easy, positive shopping experience.

28 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Easy to complete purchase, delivery service was great and prompt. Would recommend this company and most likely will purchase from them again in the future when the need arises.

23 maggio 2026
Valutata 5 stelle su 5

I was thrilled at the service I got

I was thrilled at the service I got, buying a new bed for my mother. When the bed I ordered couldn’t be delivered in time they upgraded it at no cost. They went out of their way, my mum said it was the best nights sleep she had had in decades!

23 giugno 2026
Valutata 1 stelle su 5

The delivery time was so long

The delivery time was so long, and then got a call to say it was going to be even longer. If it wasn’t for the nice lady that actually called me I would have asked for a refund. Wouldn’t recommend ordering online if you are in the South Island

18 giugno 2026
Valutata 5 stelle su 5

Highly recommended

The bed is exactly as expected.
Medium firm for back support.
A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised delivery and setup as per my online purchase. Thank you 😊

17 maggio 2026

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