Easy to complete purchase, delivery service was great and prompt. Would recommend this company and most likely will purchase from them again in the future when the need arises.
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Scopri cosa dicono le persone
The delivery time was so long, and then got a call to say it was going to be even longer. If it wasn’t for the nice lady that actually called me I would have asked for a refund. Wouldn’t recommend ord... Leggi di più
I was thrilled at the service I got, buying a new bed for my mother. When the bed I ordered couldn’t be delivered in time they upgraded it at no cost. They went out of their way, my mum said it was th... Leggi di più
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Informazioni di contatto
5 Gloucester Park Road, 1061, Auckland, Nuova Zelanda
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4,3
Eccellente
637 recensioni
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Le persone hanno visualizzato anche
Great service
Easy to complete purchase, delivery service was great and prompt. Would recommend this company and most likely will purchase from them again in the future when the need arises.
23 maggio 2026
I was thrilled at the service I got
I was thrilled at the service I got, buying a new bed for my mother. When the bed I ordered couldn’t be delivered in time they upgraded it at no cost. They went out of their way, my mum said it was the best nights sleep she had had in decades!
23 giugno 2026
Walked in and Chris found the bed I…
Walked in and Chris found the bed I wanted within 5 mins. Awesome service.
10 luglio 2026
Non scritta su invito
The delivery time was so long
The delivery time was so long, and then got a call to say it was going to be even longer. If it wasn’t for the nice lady that actually called me I would have asked for a refund. Wouldn’t recommend ordering online if you are in the South Island
18 giugno 2026
Customer service and delivery
Nothing to fault great customer service and delivery highly recommended thank you.
17 giugno 2026
Highly recommended
The bed is exactly as expected.
Medium firm for back support.
A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised delivery and setup as per my online purchase. Thank you 😊
17 maggio 2026
Excellent service and fast delivery
18 maggio 2026
Very easy to deal with
Very easy to deal with. Great communication through out. I got a bed for myself in Hastings and a bed for my nephew in Auckland. Both expetiences were top notch. Thanks
17 maggio 2026
Risposta di Beds4U New Zealand
Hi Mark,
Thanks so much for your kind feedback!
We’re really pleased to hear both your Hastings and Auckland experiences were top notch. It’s great to know the process was easy and communication was clear throughout.
We truly appreciate your support and hope you and your nephew enjoy your new beds!
Regards
Beds4U Team
I know the bed was on sale but I was a…
I know the bed was on sale but I was a bit disappointed on the mattress as it was so hard like a board under me so I spent another $200 on buying toppers to be able to sleep comply, buying online can be a bit hit and miss.
15 maggio 2026
Risposta di Beds4U New Zealand
Hi Jocelyn,
Thanks for taking the time to share your feedback - I’m really sorry to hear the mattress didn’t meet your expectations.
If you’d like, we can take another look at the model you purchased and talk through whether there are softer options that might better suit you next time. We’re always happy to help guide you so it’s a better fit before you buy, especially with online orders where it’s harder to test in person.
Let us know how you’d like to proceed, and we’ll do our best to help.
Regards,
Beds4U Team
Nelson store
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about
However, it was expertly sited without any fuss or damage.
I must applaud the delivery team for their efficiency, communication and service.
I would not hesitate to return to the Nelson store, as they are the definition of " customer service"
Fantastic!!
Graham Webster.
25 maggio 2026
Non scritta su invito
Risposta di Beds4U New Zealand
Hi Graham,
Thank you so much for taking the time to share this feedback. We’re really pleased to hear your sofa bed delivery from our Nelson store went smoothly, especially getting it into a tight space without any issues.
We’ll make sure to pass your kind words on to the delivery team and the Nelson store team — they’ll be delighted to know their communication, care, and efficiency made such a positive impression.
We truly appreciate your support and look forward to seeing you again in the future.
Regards
Beds4U Team
Imperial Gel Purchase
I do not usually leave reviews but the service from Beds4U genuinely deserved one.
From the very beginning, the team was incredibly helpful, informative and patient.
I had quite a few conversations with them around different mattress options, headboard colour choices and what would suit our needs best.
At no point did I feel pressured. They actually took the time to understand what we were looking for and guided us properly.
The communication throughout the process was excellent and every question I had was answered clearly and honestly. You can tell they genuinely care about customer satisfaction rather than just making a sale.
The delivery team was also fantastic. Friendly, professional and very helpful during delivery and setup which made the whole experience smooth and stress free.
Overall, exceptional service from start to finish and I would happily recommend them to anyone looking for quality products backed by people who truly care about their customers.
15 maggio 2026
Non scritta su invito
Risposta di Beds4U New Zealand
Hi Snandan,
Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear your experience with Beds4U was so positive from start to finish.
We really appreciate your kind words about our delivery team — they’ll be delighted to hear this feedback.
We truly value your recommendation and your support, and we look forward to helping you again in the future.
Regards
Beds4U Team
my desk turned up damaged not what you…
my desk turned up damaged not what you expect when buying new.
13 aprile 2026
Risposta di Beds4U New Zealand
Hi Tobi,
Thanks for letting us know, and I’m really sorry to hear your desk arrived damaged — that’s definitely not the experience we want for our customers when purchasing something new.
We’d like to get this sorted for you as quickly as possible. Could you please contact your nearest Beds4U store or our customer service team with your order details and a photo of the damage? We’ll look into the best solution right away, whether that’s a replacement, repair, or other resolution depending on the situation.
We appreciate you bringing this to our attention and we’ll make sure it’s taken care of properly.
Regards
Beds4U Team
great staff at Waipapa
great staff at Waipapa, efficient communication and timely delivery
14 aprile 2026
Risposta di Beds4U New Zealand
Hi Glen,
Thank you for your wonderful feedback! 😊
We’re so pleased to hear you had a great experience with our Waipapa team. Providing efficient communication and timely delivery is something we pride ourselves on, so it’s fantastic to know we delivered on that for you.
We truly appreciate your support and hope you enjoy your new bed for many restful nights to come!
Regards,
Beds4U Team
Easy to buy online fast delivery and…
Easy to buy online fast delivery and awesome bed.
12 aprile 2026
Risposta di Beds4U New Zealand
Hi June,
Thank you for your wonderful feedback! We’re so pleased to hear you found the online purchase process easy, delivery fast, and that you’re loving your new bed.
Thank you for choosing Beds4U — we truly appreciate your support and hope you enjoy many great nights of sleep ahead!
Regards
Beds4U Team
Mediocre service
The store did not email or ring me to let me know bed was definetly there for pick up date for my online order. I sent an email on the day and rung the store on the day neither were answered. I even left a message on answer phone that wasn't answered. When I went into the store the service lady half way through a sentence stopped me picked up her personal cell phone answered it. Told the person she would have to ring them back and then proceeded to serve me. She was able to find the bed and showed me where it was to collect. But overall based on this service I would not recommend to others.
14 aprile 2026
Risposta di Beds4U New Zealand
Hi Sara,
Thank you for your feedback, and we sincerely apologise for the experience you’ve described. We understand how frustrating it must have been not receiving timely communication regarding your order and the difficulty in reaching the store on the day.
We also apologise for the oversight. As Papakura is currently running End of Lease Sale, some of our sales team may be a bit confused with the offer structure, although this should have been offered at the time of purchase.
Your comments regarding the in-store service and communication have been noted and will be addressed with the team to ensure this does not happen again. We appreciate you bringing this to our attention, and we’re glad the team was able to locate your bed for collection, but we agree the overall experience should have been much better.
Thank you again for your feedback.
Regards,
Beds4U Team
Shop staff and manager were great to deal with.
Shop staff and manager were very accommodating in the Palmy store.
Need to be a bit clearer with their promotion on their website 'Spin and Win' as it doesn't state if it is in shop purchases only or online as well.
12 aprile 2026
Risposta di Beds4U New Zealand
Hi Scott,
Thank you for your feedback! We're delighted to hear that our team at Palmerston North looked after you so well.
We also appreciate your comments regarding our Spin & Win promotion. Clear communication is important to us, and we'll certainly review the wording on our website to make the details clearer for future customers.
Thank you again for your support, and we hope you enjoy your new purchase! 😊
Regards
Beds4U Team
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