Alessandra Neri
Ottimo
Ottimo! Consegna rapida, prodotti come da descrizione, prezzi bassi e costumer service disponibile. Contentissima.
Rimborso di sili 5€ per Coronavirus?!
Il mio volo è stato cancellato per il Coronavirus e mi rimborsano solo 5€.
Non si possono contattare perchè il Costumer Service è disattivato.
Ho chiamato la settimana scorsa per sapere come fare dato che vivo in zona rossa e non posso volare e mi hanno detto che se rinuncio al viaggio mi vengono rimborsati 10€ mentre se aspetto che il volo venga cancellato ho diritto ad un rimborso maggiore.
Avendo aspettato, ora non ho diritto neanche ai 10€ perchè paradossalemente non posso più rinunciare al viaggio e non si sa perchè loro mi danno solo 5€. La compagnia aerea è Ryanair e Ryanair rimborsa totalemente i biglietti immediatamente (lo so perchè ho prenotato il volo di andata direttamente con loro e me l'hanno già rimborsato).
Kiwi avendo sicuramente molte lamentele ha staccato il telefono per cui non c'è modo di contattarli.
Pessimi.
I'M OFFERED A REFUND OF ONLY 5€ FOR THE CORONAVIRUS CANCELLED FLIGHT.
COSTUMER SERVICE IS DOWN, IMPOSSIBLE TO CONTACT THEM!
I KNOW THAT THE COMPANY (RYANAIR) REFUNDS COMPLETELY ITS CANCELLED FLIGHTS SO WHRE IS MY MONEY?
I CALLED LAST WEEK THE COSTUMER SERVICE SAYING THAT I CAN'T FLY BECUASE I LIVE IN THE CORONAVIRUS RED ZONE IN ITALY AND WE DON'T HAVE PERSMISSION TO MOVE OUT OF HERE, AND THEY TOLD ME THEY CAN ONLY GIVE ME 10€ IF I RENOUNCE MY FLIGHT, BUT TO WAIT AS THEY WILL BE ABLE TO REFUND ME MORE AS SOON AS THEY GET DISPOSITIONS ON HOW TO HANDLE THE SITUATION. JUST NOW (3 DAYS BEFORE MY FLIGHT) ON MY ACCOUNT I HAVE THE OPTION TO ASK A REFUND...AND THAT'S 5€, LESS THAN I COULD HAVE HAD IF I HAD RENOUNCED MYSELF LAST WEEK! WHICH I CAN'T ASK FOR NOW ANYMORE.
AT LEAST GIVE PEOPLE THE 10€! IT'S RIDICULOUS, VERY DISHONEST!
In response to world governments issuing travel restrictions due to Covid-19, we are actively assisting passengers whose flights have been disrupted. Can you please contact our customer support team directly and we will deal with your request in the order of priority. Please be advised that we are prioritising passengers who are currently in transit and those whose alternative travel solutions are proximate.
For immediate assistance please refer to the Manage My Booking section in the Kiwi.com website or app where we will be providing regular updates pertaining your itinerary.
Information about credits, refunds and flight cancellation policies are available in the FAQ page on Kiwi.com. There you can also find the contact details of our customer support centre. We will continue to monitor the situation with regards to Covid-19, and provide updates as necessary.
Best Regards
Customer Relations Team
Kiwi.com
Uso Skyscanner da tanti anni
Uso Skyscanner da tanti anni. Viaggio molto e cerco sempre di trovare il colo piu' economoco. Se non ci fosse Skyscanner dovrei spendere giorni per trovare la soluzione giusta. Invece cosi' in pochíssimo tempo trovo quello che stavo cercando. Posso conforntare opzioni, giorni, aeroporti di partenza vicini, ecc. e il prezo e' lo stesso che comprare diretamente alla compagnia.
Una volta ho avuto un problema e il servizio clienti mi há risposto súbito e rimborsato il volo in poco tempo, anche se avevo colpa anch'io.
Amo Skyscanner
A real nightmare - over 2 months
A real nightmare. This is the worst experience I ever had buying online.
I bought a phone and despite it was supposed to arrive within 2 weeks, it took over 2 months to arrive to my country, and is now waiting in the customs for more docments. I don't know if I will ever receive it.
After 1 month I wrote to the costumer service and nobody replied. Just after several days, when I wrote a bad review for my situation, someone replied.
When the item arrived and was stopped at the customs I wrote again, and again none replied. It has been already a week and I have very limited time to send all the documents.
In the 2 months I was (and am) waitnig for the phone, I had borrowed a friend's phone thinking it would take a short time, as written in the website. In 2 months I had the time for damaging his phone, having to buy him a new one. My phone is now at the customs: it was inspected and now I have to send to the customs all sort of documents, including commerical invoice from the sender that TomTop should now provide me, but I am very scared of the possibility of Tomtop not replying again and my phone lost forever, I might even be hold responsible to pay for the customs anyway.
All in all, this all operation costed me over 200€ more than just buying the phone in a normal shop. Plus, costimer service doesn't reply and doesn't assist.
What else can be said? This is a nightmare that I don't wish to anyone. I am writing this review because I hope to save other people from the same situation. Please be careful, Tomtop is fine if everything goes fine, but as soon as there is a problema, they don't care and it is your problem. For the same price or a little more, choose a more reliable company. I will never ever buy anything again from them.
I'm sorry to bring you a bad customer experience .
I have checked the mail record of your contact us. You have been constantly let us provide the product invoice, we have provided it to you, and have not responded to you. Regarding the product delivery problem, I have contacted you before and explained the reason for you,I don't know what you mean by saying that we don't reply.
Regarding product tariffs, our website has clearly stated that the tariffs generated by the products are borne by the customers.
This is a link to related information, you can click to view.
https://www.tomtop.com/help/tax-customs-duties.html
Best regards,
Adene
I had a problem with the car rental…
I had a problem with the car rental that I booked though them, just after booking it, and they didn't help at all.
It was also extremely difficult getting to talk to them.
I'm very sorry to hear that you're disappointed with the service provided. I'd be more than happy to look in to this further for you if you like? We can be contacted on hello@arguscarhire.com at any time.
Regards,
Sarah
They increased the credit card deposit…
They increased the credit card deposit to 2000€. I booked and received a confirmation email where I read this nice "news". I called them right away and just to find their number it took me one hour as they usually don't answer. When finally I could talk to someone, I said that I can bring the money in cash,to reach the 2000 € deposit, but they didn't accept it: they said they will not give me my money back. I had just booked. I lost it all. Stay away from these thieves.
Please send us your reservation number to customer-service-de@flizzr.com and we will look into it
Thank you,
Kind regards,
Johanna
FLIZZR customer service
il migliore amico del viaggiatore!
Viaggio molto e uso sempre Skyscanner per trovare i voli più economici. Mette anche in relazione voli con scali di diverse compagnie. Se non ci fosse Skyscanner dovrei perdere tante ore per trovare i voli più economici.
A differenza di altri siti, non si prendono una commissione.
Su quasi un centinaio di volte che l'ho usato prenotando voli, solo una volta c'è stato un problema dovuto a una confusione di sigle di un aereoporto. Mi hanno subito assistita e restituito i soldi del biglietto, anche se la colpa era anche mia. Amo Skyscanner, sono molto grata a questo servizio.
Sono la peggior banca che io abbia mai …
Sono la peggior banca che io abbia mai conosciuto. Ho cambiato tante banche, ma questa è pessima, una presa in giro.
Per aprire il conto mi ci sono voluti due mesi perchè i documentiche avevo scansionato e gli avevo invitato erano a detta loro illeggibili, mentre erano in ottime condizioni. Dopo aver ristampato i documenti e rispediti ben due volte, finlamentele hanno accettati. Da notare, tutto a spese mie. Avevo fatto richiesta del buono Amazon che promettevano per l'apertura del conto, e non me l'hanno mai mandato. Dopo un anno chiedo spiegazioni e mi dicono che siccome avevo inizato la procedura online con una pagina, poi l'avevo ri-cominciata con un'altra, non ero più un nuovo cliente. Alla mia protesta che è una cosa ridicola, che er ail mio primo conto per cui ero ovviamente nuova cliente, mi hanno detto che non c'era niente da fare e di scrivere un reclamo ma tanto non sarebbe servito: non solo non è servito, non si sono neanche degnati di rispondermi.
Per cui ho perso tanto tempo e speso soldi per aprire un conto, senza ricevere il buono che promettevano, e per il conto deposito non ho diritto al 2% per sei mesi perchè non posso accreditare uno stipendio in quanto lavoro in proprio.
Ora lo chiudo, senza averlo usato, ma sono disgustata.
very useful
I have been using Hostelworld since 10 years and it always helped me finding the places I wanted: there are many details in the descriptions and in people's reviews, which makes it easy to choose.
The only down side is that some cities or towns are not listed (I have been looking for hostels in the States and couldn't find some cities in the list).
Very good website, I love it