Sosandar always offers amazing quality, well-cut, stylish clothes. Unusually, there was a glitch with my last order. However, Sofia in customer services did an amazing job at resolving the issue promp... Leggi di più
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Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Leggi di più
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Actual human beings answer the phone!! Very helpful and friendly, I adore Sosander clothes, fantastic quality, beautiful styles and affordable. I was really pleased to get a gorgeous trouser suit 40%... Leggi di più
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Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informazioni di contatto
Water Lane 40, SK9, Wilmslow, Regno Unito
- customerservice@sosandar.com
- www.sosandar.com
4,6
Eccellente
2342 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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I think Sosandar is an excellent…
I think Sosandar is an excellent company, Recently I chased up a parcel which I thought must have gone astray in the post. I was able to email directly and was given an apology and asked me if I would like them to send out a new parcel with the items. I said yes and even though I then realised the reason the first one had not arrived was because I had omitted some vital information from my address! The lady with whom I was speaking throughout this process is called Sofia. I apologised that it had been my mistake but she still very kindly proceeded to send the replacement parcel which arrived yesterday, at no extra cost to me. (Presumably the original parcel had been returned by the courier. I hope so). It is so rare these days to even be able to email a retailer directly and to then get a friendly and helpful response such as I did with Sofia, with whom I exchanged several emails, was a real bonus. To me this makes this a first class organisation. Thank you.
21 marzo 2026
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Risposta di Sosandar
Hello,
Thank you so much for your lovely 5-star review! ⭐✨
We’re delighted to hear you had a positive experience, and especially pleased that Sofia was able to help and turn things around for you.
We really appreciate your kind words and your understanding—and we’re so glad your parcel arrived safely in the end.
Thanks again for your support!
Team Sosandar x
Order arrived quicker than expected
Order arrived quicker than expected, unfirtunately wrong size but item was lovelycand good quality , my neighbour took in my parcel so i had a delay in returning it, contacted customer service and Annie replied quickly efficiently and friendly and resolved my issue. Pleasure to deal with, will be using this company in the future, Thankyou.
19 marzo 2026
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Risposta di Sosandar
Hi Stephanie,
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear your order arrived quickly and that you loved the quality of the item, even if the size wasn’t quite right.
It’s great to know Annie was able to assist you promptly and make the return process smooth—she’ll really appreciate your kind words.
Thank you again for your support, and we look forward to welcoming you back soon!
Team Sosandar x ✨
Title: Still my favourite leather jacket!
Title: Still my favourite leather jacket!
I bought a black quilted leather jacket from Sosandar a few months ago and I’m so happy with it. It’s hard to find a good fit in a size 18, but this one is really flattering and comfortable.
The leather has stayed lovely and soft, and the gold buttons are still as shiny as day one. The quality is definitely there. Delivery was also spot on — I went for the Next Day option and it arrived right on time and well-packed.
Highly recommend if you want a stylish piece that actually lasts. Great experience.
22 settembre 2025
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I had to contact Sosander as parcel…
I had to contact Sosander as parcel failed to arrive. Annie replied promptly and tried to find where delivery went wrong. When it was clear it was lost in transit offered me a refund or replacement on express delivery. Fingers crossed it arrives this time as I love Sosander and have bought many items over the years!!
8 marzo 2026
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Risposta di Sosandar
Hi Elaine,
Thank you so much for your amazing 5-star review! ⭐️
We’re absolutely delighted to hear that you had such a positive experience with Annie, I will be sure to relay the feedback back to her - She is an asset to the team!
Our team works hard to provide the best possible service, so it really means a lot to know we met your expectations.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch. We look forward to serving you again soon!
Thanks again for your support 😊
Team Sosandar x
Excellent customer service
Excellent customer service. My parcel was delivered to the wrong address. I contacted customer service . Faye investigated and tracked my order. She organised a replacement. Throughout this process Faye kept me informed of the progress of the investigation.
19 marzo 2026
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Risposta di Sosandar
Hi Susan
Thank you so much for your lovely feedback ⭐️
We’re delighted to hear that Faye provided such excellent, customer-focused service. Your kind words mean a lot, and we completely agree — she’s a real credit to our team.
We’ll be sure to pass on your comments to her.
Thank you again for taking the time to share your experience.
— Team Sosandar x
Returns query
Annie at customer services was really helpful in answering a query I had regarding a returned item. Would not hesitate to recommend the company.
19 marzo 2026
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Risposta di Sosandar
Hi Tracey
Thank you so much for your wonderful feedback ⭐️
We’re delighted to hear that Annie was able to help you and resolve your query efficiently and exactly as you needed. That’s exactly the level of service we strive to provide.
We’ll be sure to pass on your kind words — she’ll be thrilled to hear them.
Thank you for your recommendation and for taking the time to share your experience.
— Team Sosandar ✨
Great Customer Service…
Called regarding a return I had got great customer service and was extremely happy with the service I received.
19 marzo 2026
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Risposta di Sosandar
Hello! Thank you so much for your lovely review ⭐✨
We’re delighted to hear that we were able to resolve your query quickly and that you were happy with the service provided!
It means a lot to know our customer service goes the extra mile for you.
Team Sosandar x ✨
I had an issue with an items delivery…
I had an issue with an items delivery delay Faye from Sosander dealt with the issue immediately and contacted delivery company parcel was then delivered , she kept me updated through the issue. Always had good service and excellent quality products from this company would recommend highly
17 marzo 2026
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Risposta di Sosandar
Hi Carol,
Thank you so much for your wonderful review! ⭐
We’re thrilled to hear that you were happy with the service provided by Faye, and I will be sure to relay your kind feedback to her!
We truly appreciate you taking the time to share your experience—it means a lot to us. Looking forward to serving you again soon!
Team Sosandar x
Sofia was INCREDIBLE
Sofia was INCREDIBLE! I had an issue with a skirt I had purchased and in less than 24 hours (and on a Sunday!) Sofia has reached out and found a resolution. I now have a new skirt on its way to me. Top-tier customer service and a huge thank you to Sofia for her swift action. Much appreciated.
18 marzo 2026
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Risposta di Sosandar
Hi Louise,
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you enjoyed your experience with the lovely Sofia! Providing excellent service is our top priority, so it’s wonderful to know we met your expectations. I will pass on your kind feedback to Sofia!
Your support means a lot to us, and we look forward to assisting you again in the future.
Team Sosandar x
Excellent customer service
Excellent customer service, quick response and went above and beyond to help resolve my enquiry.
18 marzo 2026
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Risposta di Sosandar
Hi Joanne,
Thank you for your amazing 5-star review! ⭐
We’re so pleased to know that you had a great experience with us. Your feedback is incredibly valuable and encourages our team to continue delivering the high standards we strive for every day.
We really appreciate your support and hope to see you again soon!
Team Sosandar x
That the queries get seen to quickly
I had a returns query and Annie made a very prompt reply and sorted
It for me
Most impressed
13 marzo 2026
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Risposta di Sosandar
Hi Rayna,
Thank you for taking the time to leave us such a fantastic 5-star review!
We’re thrilled to hear that you’re happy with your experience. It’s always our goal to provide outstanding service, and your feedback lets us know we’re on the right track. I will gladly relay your kind words to Annie.
We truly appreciate your support and look forward to welcoming you back again soon.
Team Sosandar x
Great customer service
Very efficient customer service a pleasure to deal with.
Always a prompt delivery service and great choice of clothing.
This is why I will always be a returning customer.
18 marzo 2026
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Risposta di Sosandar
Hi Dona,
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you had a positive experience with us. Your kind words mean a great deal to our team and truly motivate us to keep delivering the best possible service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Team Sosandar x
Great service and quality clothing
Prompt delivery; quality clothing and when I returned the item it was sorted straight away by Sofia. Very good customer service! I have been buying clothing from Sosander for quite a few years and have never been disappointed.
14 marzo 2026
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Risposta di Sosandar
Hi Michelle,
Thank you so much for your wonderful 5-star review! ⭐
We’re thrilled to hear that you had such a positive experience with Sofia, we will be sure to pass the lovely feedback on to her.
Your kind words truly mean a lot to our team and motivate us to keep delivering the best possible service.
We look forward to welcoming you back again soon!
Team Sosandar x
Thank you so much
Thank you so much
My delivery was mislaid by the delivery but Millie at Sosander sorted this out for my
She was very helpful and made sure I got special delivery so it would arrive for my holidays
The items are beautiful as always
Thank you Millie and Sosander
3 marzo 2026
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Risposta di Sosandar
Hi Jennifer,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you had such a positive experience with us. Your kind words really mean a lot to our team, and it’s incredibly rewarding to know that we met (or exceeded!) your expectations. I will be sure to pass on your lovely feedback to Millie!
We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future.
Thanks again for your support!
Team Sosandar x
Annie was amazing on the chat service…
Annie was amazing on the chat service sorting out my delivery issue with AWFUL Evri
18 marzo 2026
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Risposta di Sosandar
Hi Neale,
Thank you for your amazing 5-star review!
We’re so pleased to hear you had a great experience with Annie after the issues experienced with the courier. Providing excellent service is always our top priority, so it’s wonderful to know we delivered for you.
Your feedback and support really do make a difference, and we’re grateful you chose us. We hope to welcome you back again very soon!
Thanks again for your kind words.
Team Sosandar x
Five star response to issues
Shout out to Annie from customer services who took note of my complaint (that discount code conked out midway through paying) and resolved my issue enabling me to place my order. Very prompt and courteous reply equals one happy customer!
16 marzo 2026
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Risposta di Sosandar
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Annie was able to step in and resolve the issue with your discount code so quickly, helping you place your order without any further hassle. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thanks again for your support — we’re so glad we could help.
Team Sosandar xx
A problem with a return
I had an issue with return but Faye was amazing and assisted me promptly and efficiently.
Thankyou
16 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Julie
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Faye was able to help you promptly and efficiently with your return. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to share your experience.
Team Sosandar xx
Excellent service
I love the clothes, and the customer service is always excellent - recently assisted by Sofia ref a problem with an item.
16 marzo 2026
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Risposta di Sosandar
Hi Katherine
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you love our clothes and that you’ve consistently had excellent customer service. It’s great to know Sofia was able to help with your recent query — we’ll be sure to pass on your kind words to her.
Thanks again for your continued support!
Team Sosandar xx
Fantastic customer service from Annie…
Fantastic customer service from Annie today on live chat who dealt with my query really efficiently and exactly as I needed it. I recommend.
16 marzo 2026
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Risposta di Sosandar
Hi Karen
Thank you so much for your wonderful feedback ⭐️
We’re delighted to hear that Annie was able to help you on live chat and resolve your query efficiently and exactly as you needed. That’s exactly the level of service we strive to provide.
We’ll be sure to pass on your kind words — she’ll be thrilled to hear them.
Thank you again for your recommendation and for taking the time to share your experience.
— Team Sosandar ✨
I like the company very much and have…
I like the company very much and have had several really nice items BUT now they are far too frilly and items not now suitable for the older generation. Shame as I have, in the past, loved some items - I also think a bit expensive.
3 marzo 2026
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Risposta di Sosandar
Hi Valerie
We’re really pleased to hear that you’ve enjoyed several of our pieces in the past and that you like the company — that truly means a lot to us.
We’re sorry to hear that some of our more recent styles haven’t felt quite right for you. We always aim to create a range of pieces to suit different tastes and styles, so feedback like yours is really valuable and will certainly be shared with our design team.
We also appreciate your comments regarding pricing and will make sure these are passed on to the relevant team.
Thank you again for your honest feedback and for your support over the years — we do hope you’ll find styles you love in our future collections.
— Team Sosandar ✨
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