Terrible return policy and completely unrealistic. I would never, ever recommend anyone buy from them. A complete joke. If you value your money please spend it elsewhere.
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Scopri cosa dicono le persone
Amazing feeling! Love the separation.I ordered the bikinis, briefs and trunks in the rayon bamboo. Almost don’t even know you have underwear on.
First, my order came very quickly and on time. I always throw online clothing in the wash before I wear it, and the underwear came out fresh and supportive. The separate pouch perfectly separates and... Leggi di più
L'azienda ha risposto
Recently purchased my first bamboo rayon boxer briefs with dual pouch design. They are so incredibly comfortable. My banana slips in right where it’s supposed to and stays comfortably in place even du... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Informazioni di contatto
Stati Uniti
- service@separatec.com
- www.separatec.com
4,3
Eccellente
425 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Once you make the
Once you make the switch, you won’t go back they are the most comfortable
15 settembre 2025
Risposta di Separatec
Thank you for your feedback! We’re thrilled to hear that you find our underwear the most comfortable and that switching to them has been a great choice for you. We truly appreciate your support!
Didn’t protect me from heat rash which…
Didn’t protect me from heat rash which is the reason i got them.. customer service isn’t helpful all my packages haven’t came yet and there making me wait half a month before they will do anything about it.. wouldn’t buy again.
1 ottobre 2025
Non scritta su invito
Risposta di Separatec
We’re very sorry to hear about your experience and apologize for the delays and inconvenience caused. We take feedback like yours seriously and are continuously working to improve both our product performance and customer service.
We truly appreciate your patience and hope to have the opportunity to serve you better in the future.
Risposta di Separatec
Thank you for your feedback! We’re thrilled to hear that you consider our underwear the most comfortable ever. We truly appreciate your support!
Worst customer service ever, AVOID
Company hires a garbage tier delivery company who loses my order. The delivery company takes no responsibility for this, and Separtec then proceeds to ask me to do their legwork for them so they can file a claim against the fly by night delivery company. Separtec does not immediately try to make me whole, they jerk me around to get their claim filed. By the time they get around to talking about making me whole, they claimed to be completely out of stock on the items I ordered. I have yet to either receive merchandise or a refund. Avoid this company at all costs.
10 settembre 2025
Risposta di Separatec
We sincerely apologize for the issues you experienced with your order and the delay in resolving it. We have now processed a full refund for your purchase.
We truly value your feedback and are continuously working to improve our shipping and customer service experience to prevent similar issues in the future.
Thank you for your patience and understanding—we hope to have the opportunity to serve you better in the future.
Best Briefs 2026
Very good briefs Most comfortable ever Good quality and everything all around
11 agosto 2025
Risposta di Separatec
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you find our briefs so comfortable and high-quality. Your support and feedback mean a lot to us!
No product and no refund.
I ordered my product in 8/11 and have yet to receive. I have contacted customer service on several occasions and get the same response of 'be patient'. I have requested a refund but have yet to see one. At this time, I am unable to recommend Separatec to anyone.
12 agosto 2025
Risposta di Separatec
We’re very sorry for the frustration and inconvenience you’ve experienced with your order. We completely understand how upsetting it is to wait so long without receiving your product or refund.
Our team is actively reviewing your case and has reached out to you via service@separatec.com to ensure this is resolved as quickly as possible, either with a replacement shipment or a refund.
We sincerely appreciate your patience while we work to make this right, and we hope to regain your trust.
Risposta di Separatec
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the quality and fit. We really appreciate your support!
Wrong Size Corrected
When ordering I mistakenly had the wrong size on 1 selection, Separatec contacted me to make sure of the correct size and corrected to order. This is outstanding follow through by the order department.
11 agosto 2025
Risposta di Separatec
Thank you for sharing your experience! We’re glad our team could help correct your order and ensure you received the right size. We truly appreciate your kind words and support!
Cotton
I accidently put the wrong size on my order.
I let the service department know and they sent me a new order and only charged me for the shipping.
Thank you.
The cotton boxer briefs are very comfortable, but they do run a bit large. Next time I will order a size smaller.
11 agosto 2025
Risposta di Separatec
Thank you for your feedback! We’re glad our team could assist with your order and that you’re enjoying the cotton boxer briefs. We appreciate your note about the sizing—it helps us and other customers.
Great product
Great product. Separatec is definitely a cutting edge leader in the industry.
13 luglio 2025
Risposta di Separatec
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our products. Your support and kind words mean a lot to us, and we’ll continue striving to stay at the forefront of the industry.Thanks again for sharing your experience!
Great underwear. Great company.
I give 5 stars for the quality of the underwear. I started wearing Separatec about 7 years ago and they are soft, yet durable. They keep me dry and secure. When I had an issue with an order, they were prompt in returning my emails and found a solution for me. I recommend Separatec and will be buying from them again in the future.
11 luglio 2025
Risposta di Separatec
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying Separatec for the past 7 years and that our underwear continues to meet your expectations for comfort and durability.
We’re also glad we could quickly resolve your previous order issue—providing excellent service is very important to us. Your recommendation means a lot, and we look forward to serving you again in the future!
Always a great experience and product
I've ordered several times and always have a good experience. I have 24 pairs now. Customer service is helpful, and the underwear is great quality. The briefs with ball hammock and banana hole are the only style I wear now. They keep me so much more comfortable than other styles or brands.
10 giugno 2025
Risposta di Separatec
Hi there,
Thank you so much for your continued support and kind words! We're thrilled to hear that you’ve had consistently great experiences with our products and service — and wow, 24 pairs! 🙌
It means a lot to us that our unique design brings you daily comfort. We'll continue working hard to deliver the quality and support you’ve come to expect from Separatec.
Thanks again for being part of the Separatec family!
Customer service was excellent
Customer service was excellent. They worked with me to resolve my issues.
11 giugno 2025
Risposta di Separatec
Hi there,
Thank you so much for your feedback! We're happy to hear that our customer service team was able to assist you and resolve your concerns. Your satisfaction means a lot to us, and we’re always here to help!
Wishing you a great day ahead!
— The Separatec Team
Return policy is scam
Their returns is a scam. They say “no questions asked returns” within 30 days. but when reached out to return, they mentioned that their “warehouse burned down” and offered a discount code. What a joke.
Edit: They agreed to issue a refund. However, on a condition that we left a good review on their website. Wish I could drop the rating to zero star.
11 giugno 2025
Non scritta su invito
Risposta di Separatec
We’re sorry to hear about your experience, and we truly appreciate your honest feedback. At Separatec, we always place great importance on genuine customer experiences and transparent communication.
Some time ago, we did experience an unexpected warehouse issue, but we have been doing our best to handle every return request responsibly and in a timely manner.
We want to clarify that we have never made positive reviews a condition for issuing refunds, and we sincerely welcome all authentic feedback from our customers.
If you're open to further communication, please feel free to message us directly or contact us via email at service@separatec.com. We’ll do our utmost to resolve the issue to your satisfaction.
Thank you again for bringing this to our attention.
I do not like the new design with the…
I do not like the new design with the short length on the boxer briefs. They now do not protect your inner thighs from rubbing together.
12 maggio 2025
Risposta di Separatec
Thank you for sharing your honest feedback. We’re sorry to hear that the new shorter length isn’t meeting your expectations.
We understand how important comfort and protection are, especially when it comes to preventing inner thigh rubbing. Please know that we take customer input seriously and will pass your comments along to our design team for future improvements.
Thanks again for choosing Separatec and helping us make better products.
On A Quest For The Best
As random as this sounds, at 41 years old, I set out the find the best underwear I’ve ever had. I ordered 1 pair from most of the major brands that all promise to be the best (knowing they can’t ALL be the best). This included a pair of Separatec, All Citizens, Krakatoa, Calvin Klein, and others, with the idea that once I found what I wanted, I’d get rid of the rest and order 14 pairs of the best! To make a long story short, Separatec won! Not only are they silky smooth but there are no seams to worry about AND the “pole pouch” (feel free to trademark that Separatec) make your bulge really stand out. I’m married but I’ve just been walking around the house in these and caught my wife’s attention a few times—in the best possible way. If you’re looking for comfort, confidence or simply something new, trust me, you’ve never had underwear like these! Try them, you won’t regret it.
12 maggio 2025
Risposta di Separatec
Wow — what an epic quest! We're truly honored to be crowned the winner in your search for the best underwear. 😄 Thank you for taking the time to test so thoroughly and share such an entertaining, thoughtful review.
We’re thrilled to hear that the comfort, design, and yes — the “pole pouch” — delivered the confidence and quality you were looking for. It means the world to us that Separatec stood out from the crowd, and we love knowing it’s even turning heads at home!
Thanks again for putting your trust (and comfort) in our hands.
These will forever be the only…
These will forever be the only underwear I purchase so comfortable
12 maggio 2025
Risposta di Separatec
Thank you so much for your kind words! We're beyond happy to hear that our underwear has earned a permanent place in your wardrobe. 😊
Comfort is what we strive for every day, and knowing we've hit the mark with you truly means a lot. We look forward to keeping you comfortable for years to come!
I want the micro modale briefs I bought…
I want the micro modale briefs I bought them for years like the fit close as I can say they look like are bambo leaves print on them. It seems always out of medium size in any micro mondale .
11 maggio 2025
Risposta di Separatec
Thank you for being such a loyal fan of our Micro Modal briefs! We’re glad to hear you love the fit and style.
We apologize that the medium size has been out of stock recently — we understand how frustrating that can be. Please know we’re working hard to replenish our inventory as soon as possible.
In the meantime, feel free to reach out if you’d like us to notify you when your size is back or if you’d like recommendations on similar styles.
Thanks for your support and patience!
Risposta di Separatec
Thank you for your feedback and for choosing Separatec! We’re glad your order arrived on time.
We understand that sizing can sometimes be tricky. If you need any assistance with exchanges or finding the right size for your next order, please don’t hesitate to reach out to our support team — we’re here to help!
Thanks again for your support, and we look forward to serving you again.
Great Product!
Great fabric, great fit, and great product. I just wish the leg part of the shorts wouldnt ride up the leg so much.
11 maggio 2025
Risposta di Separatec
Thank you for your wonderful feedback! We're glad to hear you love the fabric, fit, and overall product.
We appreciate your input regarding the leg fit — your comfort is very important to us. We’ll definitely share your comments with our design team as we continually work to improve our products.
Thanks again for choosing Separatec! We look forward to keeping you comfortable.
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