Nina Kane Jewellery Recensioni 187

TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a dress from this company, it felt like a risk as its a jewelry company. Positives were that although it took weeks to come, they did respond and inform me about this and the dress itself w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having read mixed reviews I was slightly dubious but so far no issues. I did make contact having made an order minutes beforehand to add these to my order. This was not possible and I was told to orde... Leggi di più

Valutata 5 stelle su 5

Gorgeous jewellery for everyday wear (mostly - there are some special occasion pieces too but I bought for daily wear personally). I got a scratch card with a discount on my next order too which I wil... Leggi di più

Valutata 5 stelle su 5

I discovered this jewellery website through a TikToker, and I was immediately drawn in by the beautiful styles available. I don’t usually go for gold, but I fell in love with the pieces I saw. I ende... Leggi di più

Dettagli dell'azienda

  1. Gioielliere

Scritti dall'azienda

Bespoke, Waterproof and Non Tarnish Jewellery for all occasions.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 53% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Poor quality and service

The items I’ve received in my mystery box were very bad quality. The necklace changed colour after only a few days of wear.

The huggie earrings had such a stiff clasp I was unable to take them out my ears!! I ended up having to cut them off causing sensitivity and soreness.

I messaged the company expressing my concern about this. I asked for a partial refund as the 3rd item. The seller refused to refund me unless I returned all 3 items which I simply do not have the time to send them back as I’m very busy with work, the reason behind this was because TikTok doesn’t allow to do partial refunds. How is this my fault? I told her I didn’t want another item and that I would like my money back. I had to go through obstacles to get a refund.

I found this seller to be rather rude over messages telling me to “be patient” all whilst I was being polite and asked a question nicely! I thought she was rather unpleasant and unprofessional.

*edit: I paid you for the 3rd item I never expected it for free, then you gave me a refund after actual hassle!
I give honest reviews. I don’t give bad ones unnecessarily.

4 aprile 2024
Non scritta su invito
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Risposta di Nina Kane Jewellery

We are appalled that you would leave a review such as this when we explained the situation very clearly to you in regards to the way that tiktok provides and issues refunds, and we did everything we could to help you receive said refund.
You requested to keep an item that came as a set of 3, which could not be done, and we explained that you had to send back all 3 items to receive a full refund, as you cannot expect to just return 2 items and get to keep 1 for free while also receiving a refund on top.
This clearly was not to your satisfaction, even though I went above and beyond to try and help you in any way that I could, and in the end, i ended up providing you with a refund anyway, as we value our customers.
To state that i was rude and unprofessional when i was simply trying to help you the best I could is completely untrue,, and we are finding this review to be completely malicious! It also seems you have a history of leaving negative feedback for a lot of businesses, which is quite concerning......

Valutata 5 stelle su 5

Amazing quality

Amazing quality! The shine on the gold is just absolutely stunning! 😍 will always come back for more as she has a wide variety for everyone! Great communication and is always happy to help an amazing person overall ❤️

13 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I found Nina some time ago and glad…

I found Nina some time ago and glad that I did. I have repeatedly purchased from Nina has her items are beautiful. The customer service is excellent all queries resolved in a timely and pleasant manner. Undoubtedly the best and would recommend highly.

18 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I love that I stumbled across the…

I love that I stumbled across the lovely Nina. There are so many options, and each and every piece is so beautiful. Nina Kane jewlery is my go-to now regularly. Nina's customer service is amazing. I highly recommend Nina to anyone. You will not be disappointed. Very reasonable pricing.

15 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

My no1 go to for jewellery

My no1 go to for jewellery
My first experience with Nina was mystery bags which I was so nervous to try but she was so kind and helpful and made sure that I was happy with my choices. The personalised experience made all the difference for me, it's not just a churn of sales. She really cares that you get something you love. Now I've become a regular customer she also remembers what our style is. I would 100% recommend

7 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Outstanding - highly recommended

I have so many pieces of gorgeous jewellery from Nina now, and absolutely love them all. The quality of the jewellery is excellent and great value for money. I can honestly say that Nina goes above and beyond to ensure that you get the item that is perfect for you, she certainly takes the time to personally advise and support. All her items are beautifully packaged and her customer care is outstanding.
The only issue is, I can’t stop buying her beautiful items!
Thank you for your amazing care and service.

15 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Recommending

I ordered a natural stone bracelet for my 18 year old granddaughter and it’s perfect I had no problems with delivery it came a few days after I ordered it and I will be ordering from Nina Kane again and I will also be recommending the m to my family and friends

9 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Absolutely stunning jewellery and the…

Absolutely stunning jewellery and the packaging it comes in is lovely too. Customer service if you do have any issues is second to none. Would recommend to anyone. Also if you like to see your jewelry packed she packs live on tiktok too. Thank you ❤️

21 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Absolutely wonderful items and service

Absolutely gorgeous small business run by Nina who takes a personal pride in all aspects of her products and how they are packaged and delivered. I have placed multiple orders with her via her website and via TikTok and have had a smooth and delightful experience both times. Her communication is excellent, her products are beautiful and everything is shipped promptly. She’s made a repeat customer of me ❤️

26 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love all NinaKane…

I absolutely love all NinaKane jewellery it's beautiful 😍 it's affordable which is amazing and looks so expensive, I have brought so so much n it's all so shinny and last such a long time. None off it rusts or goes that nasty color or turns ur fingers green etc I never take them off. Customer service is amazing also she is always happy to help.
We love you Nina ur amazing and so is ur jewellery A***** from me

13 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Stunning jewellery at an amazing price

I cannot express how happy I am to have stumbled across this amazing website. I have ordered a lot of the ninakane collection and every single piece I have received is absolutely stunning and amazing quality. All items arrive in beautiful packaging making these ideal gifts as well as a lovely treat for yourself. Fast delivery too. Nina will go above and beyond to help you choose a piece of jewellery that is right for you. Highly recommended.

13 ottobre 2023
Non scritta su invito
Valutata 3 stelle su 5

Too small for a male finger

The Rings I bought were supposed to be for a man and a woman but the mens ring is far too small and the adjustment is flimsy and pinches the skin. The are a really nice design, just not at all comfortable. My partner was happy with the ring meant for the female hand.

26 luglio 2023
Non scritta su invito
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Risposta di Nina Kane Jewellery

Hi Steve, Thank you for your feedback.

We are sorry that the ring was not wide enough for you, but as we had advised the rings are adjustable and in all honesty we feel that a rating of only 3 stars is extremely unfair as there was nothing wrong with the product at all apart from it not fitting you as you desired.

As a small business this is extremely detrimental for us and we feel that the rating you have given us is below par, especially when we did our best to help you.

Valutata 5 stelle su 5

Gorgeous jewellery for everyday wear…

Gorgeous jewellery for everyday wear (mostly - there are some special occasion pieces too but I bought for daily wear personally). I got a scratch card with a discount on my next order too which I will certainly be using. Highly recommend this boutique business! Every little thing has been thought of. Exceptional service.

10 luglio 2023
Non scritta su invito

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