Moorfields Recensioni 85

I was referred to Moorfields for a cataract operation since my work entails long hours a day of reading aloud (I am a voice over), and my eye sight was poor and not improving with glasses due to the cataracts. From day one I was in hands of extremely caring professionals, from the nurses and people in reception desks to the surgeons who carried out the operations. I was explained with detail all the steps along the way. Both operations were a great success, the difference it makes is huge in terms of quality of life. I am reading without any fog and cloud vision and therefore I make less mistakes and sail through the voice over sessions! THANK YOU ALL AT MOORFIELDS!! You are wonderful!!

28.7.24

My Experience (Feedback) at the Cataract Service at “Moorfields at Stratford”.

I am writing to give my feedback about the service I have received at the Cataract Service at Moorfields (at Stratford).

Mr Ismailjee (Ophthalmic surgeon) patiently explained to me in detail of the operative procedure under local anaesthesia. During the entire consultation I have noticed Mr Ismailjee’s eye contact with me was very good, and remained focussed on me as his patient, as such I felt being looked after and treated me as the centre of his attention and consultation. I had noticed that his courteous mannerism and the professionalism shown to me was so amazing that my earlier worry and trepidation were already dispelled completely. How amazing was that!

Throughout the operation, I was kepy fully informed of the operative stages and the progress all along. Most importantly I also was kept reassured repeatedly that certainly helped me keeping myself calm and relaxed. I didn’t feel any discomfort none whatsoever let alone pain during entire operation.

Over all, I really am beyond grateful for all the care, the service and the attention I have received at the “Moorfields at Stratford “ which are impressively good and exceptional, that have exceeded my expectation indeed.

The staff/nurses/receptionists including the appointment clerk Ryan both at the clinic and in the operating unit (3rd floor) are fantastic, friendly and ever so helpful.

The consultant ophthalmic surgeon Mr Ismailjee in particular is great, he is courteous and caring while maintaining his high standard of professionalism throughout. Besides, he is most approachable and has answered all my queries and questions to my satisfaction. What I like most is that Mr Ismailjee did the explanation in the way I, the layman can understand well without using technical or medical jargons. He has that amazing natural inborn talent .. and the end result is patients are being benefited, as such they love him and love to be seen by him. In my honest opinion, he certainly is an invaluable asset to NHS in general, the "Moorfield at Stratford" in particular.

This is my honest opinion that the NHS & hospitals will be a much better place for the patients to visit with confidence if everyone including the doctors, nurses and ancillary staff are as exemplary as Mr Ismailjee.

I, of course am more than happy to recommend people in my circle to the “Moorfields at Stratford”, for it’s world class service and care.

Mr A Myint.

Excellent Nurses, Doctors and Reception Staff, but the so-called volunteers assaulted me on the way into my appointment. So I have very bad photosensitivity due to eye infection made my painfully to Moorefield eye hospital as I had an appointment from one of their Nurses to see a specialist, on arrival I noticed some people outside the door of the entrance and lining the corridors I walked swiftly passed them as I was in a lot of pain and through my blurred vision could barely make them out but.. I heard someone shout Oi You Matey Stop There !! I moved on as how could this have anything to do with me, but oh no !! A rotund bespectacled male volunteer bounded up to me, snatched my appointment letter and said something like "We Need To Verify All Who Enter Here, I Shall Not Be Ignored Fella" or words to that effect. Needless to say, I was shocked and more than a little saddened that I should be treated in this way. However, luckily the Doctors and the rest of the staff were excellent, and I am thankful for their help and treatment.

Would give zero stars if i could. 8 - 9 hours wait crying in absolute agony. A waiting room with 70 plus people all in pain and only one doctor to see them all who was also taking emergency calls and seeing additonal patients in between. Shocking beyond belief. The NHS is the pitts. Im not knocking the doctors and nurses that do work there butts off but clearly the system is not fit for purpose and needs more staff on board to help support the crisis its in.

I have Thyroid eye disease which caused pain and bulging in both eyes. I was referred by my consultant to Moorfields and had my first appointment in February. I was treated with professionalism and respect by all staff at the clinic. I was put on the list in February and am pleased to say I had the procedure, bi-lateral orbital decompression on 18th July and am recovering well. I’ve had a follow up appointment and another booked appointment for a few weeks to check all is as should be. I cannot thank the staff on the observation ward at Moorfields City road enough for the way they immediately made me feel safe and comfortable from entering until leaving the next day. The anaesthetist the consultant , doctors and theatre team were so caring I highly recommend the care given by Moorfields NHS eye hospital. No wonder it is world renowned and in my experience, rightly so.

I recently had to visit their A&E department 3 times with a corneal ulcer. I work in the NHS myself. I was impressed with the level of care I received and found the staff were great. 5/5

Tried to cancel my daughters appointment, all the women wanted to know was why, how , and wen ! Shes a receptionist not the doctor and her attitude was disgusting ,
I called because my daughter is working all the time .
She needs to be taken off the phones and not keep calling people mamme
And stay out of peoples business.
Very irritating woman .

Absolutely terrible. Called re visit to A&E and waited 1hour on phone . Told I should wait for video call by from doctor and not to go to A&E advised by black male nurse. I said I don't have smart phone or computer so nothing could be done. He disputed my NHS number saying it was wrong but it is the same in all other correspondence. Obstrucive and unhelpful saying if I came to A&E i may not be seen . There is a triage service done by nurses? who can turn you away which cannot be right . I put phone down as exasperated. Last year on a visit the equipment was dirty and not cleaned. I wrote my concerns on complaint and wonder if anything has changed. The staff are inadequate and poorly trained. I would avoid unless you have a private appointment with chosen consultant.

Mr Ezra and his team are incredible at what they do. The Moorfields system works, everything from their communication, outpatient appointments, clinical fellows, clinicians, nurses, their surgeon to the patient outcome.
I couldn’t commend Moorfields more highly. They treated me through the process with excellent care and attention. I selected Moorfields because I believed them to be excellent and it was my exact experience. They changed my life for the better. Well done. Highly recommended.

Thank you so much it makes all the difference when you are treated with friendliness and respect. The reception staff in particular :)

This review is on Moorfields, St Georges Hospital, not other addresses.
I had injured my eye and had got floaters and flashes and went to Moorfields St Georges. My partner had gone there months before with serious problems and had been seen immediately. However on my arrival, first I was questioned why I chose St Georges. Having explained what happened I was then refused an examination and told to leave and get a GP referral.
Can you image getting run over and the ambulance crew telling you you had to get your GP to refer you first before going to A & E?!! Unbelievable.
We will never go back to this branch of Moorfields again which I guess was their intention.

No respect for the time! We had to wait for very long time for no reason! The only reason we wait that they have lunch

Moorfields, here are three opportunities to improve your processes, reduce the work you do and so save money.
Firstly, the reason why I visited was that in September the optician took photos of my eyes, found a floater and said 'That's not right.' which I took as potentially serious. So:-
1. I booked to see Moorfields via the GP and was given an appointment two and a half months later in early December. OK. That was cancelled, with strikes, OK, without explanation, NOT OK, without another date, NOT OK. So I went to Moorfields A&E. There, the doctor wouldn't formally test me or sign me off, just saying that it was highly unlikely to be a serious problem, and wait for the appointment. This was a missed opportunity, because Moorfields ended up seeing me twice, costing more money.
2. They eventually sent me more appointments. I had to cancel one with Covid, then on 16.2.24 and 29.1.24. Even after I'd been seen, I was still being invited on 16th Feb. Moral: don't invite a patient twice when once will do. I had to 'phone and ensure the 16th Feb. was superfluous, not an indication that something was seriously wrong and they needed to see me again, taking up unnecessary staff time.
3. I'd been seen, but instead of finishing the job was told that I'd get the results in up to four weeks. I did indeed get a letter, saying only that I'd been discharged back to the GP. No diagnosis, no idea what was wrong, but a hint, presumably that things were OK. Then a second letter came, saying that apart from a minor problem, things were OK. How about combining the two letters? Or even better, giving it to the patient when they leave outpatients? Another opportunity to simplify and save. Yours, Nigel

I went to Moorfields eye department recently at Croydon University hospital due to an eye injury.

I arrived, explained my situation and was "bluntly" told that they don't offer walk in appointments anymore and to get an appointment at an opticians. No pleasantries and no offer of help!!

I went to Boots on London Road and the lady at reception was very understanding and said that a lot of people experienced this (At Moorfields eye department at CHU) and they SHOULD of given me a list of "Primary Care" opticians in the area to call.

Please update your website stating you DO NOT offer walk ins at CUH and provide some training for your staff to:

1. Be more pleasant
2. Give out relevant information to people, why didn't the receptionist at Moorfields eye department not do this?

The utter lack of empathy is astounding! Awful, patronising and disheartening treatment by the consultants.

Incredible from start to finish. My mum has amd and was petrified to get injections but Angelica and Jamal the team were so amazing and my mum didn’t feel a thing and she was looked after so much. Thank you so much it really made all the difference! You’re all Doing such a wonderful job that helps so many.

So called Moorfield eye department of St George's Hospital my daughter is 6 years she's been under the Moorfield department of St George's hospital since she was three months old since the pandemic everything has just gone down here I've never had to complain about St George's Hospital as I gave birth to two of my daughters I gave birth recently to my second child and I didn't want to complain but I've got no choice now because it's gone over quite a few times my daughter is under the eye department it keeps weird booking and unbroking appointments she does have a eye condition she has a condition called collarbone and it does affect the rest of the parts of the body is important she has regular checkups because that's who she's under she had appointment book for August this summer and they cancelled and that was in the summer holidays then I rear booked another appointment for the 12th of September in school time at 9 a.m. found me up to council it for the second time absolutely disgusted fat they keep rebooking and booking and they're doing it around school time I'm having to take her out of school time when they're making these appointments as well it's absolutely disgusting there seems to be a lot of unqualified doctors I was given the number for the complaints team when I phoned up the complaints team they never seems to be anyone at the desk I don't know what is going on with this hospital but is a hospital that seems to be going down a bit especially in the children's department of the Moorfield department

This is a review about Moorfields NHS. It seems this section is muddled up with private and NHS reviews which is a shame.

The main aim in life for Moorfields NHS is to keep patients away. That way they can meet all their targets. After all those pesky patients just get in the way of nicely ticked boxes.

These atrocious people will not see you unless you are practically blind. There is no walk-in service and no-one in the main A&E can do much for eyes without all the equipment that the NHS has purchased for Moorfields. To get use of that equipment and an ophthalmologist you have to get a referral from either your GP or a local accredited optician.

My GP said he couldn't write a referral as Moorfields would not accept it. So off I went to see a local accredited optician. Who said there wasn't anything wrong. Another accredited optician agreed there was a problem but that nothing could be done about it.

Finally I diagnosed myself, went back to the second optician who agreed I was right and then I finally got the GP to refer me. That all took six weeks (only because I was persistent) during which time it was very possible for my condition to have significantly deteriorated.

Moorfields NHS are totally the worst. The care of patients with eye problems in my local area has really deteriorated since the NHS started awarding this private practice contracts all around the country. The NHS ought to be ashamed of themselves.

I can’t think of many hospitals where you can go from walk-in arrival to a five man operating theatre to correct a retinal tear within 3 hours. On Sunday

They’re sensational

Lazy bugger of a CEO!
Doesn't reply to emails.
He should be sacked!
However it's the NHS and his mates keeps him employed!