Dan Murphy's Recensioni 306

Can't give no stars. Order purchase for a party and you take my money, then review it and cancel my order without communication other than a email stating order is cancelled.......no online assis
tant even knowing store is open even asking and getting confirmation the order can be collected by nominated person . Then we get a message back stating money will be returned in 2-7 days . Poor form you bunch of corporate knobs. Can't actually talk to the store is very poor

Thinking I would save time & effort placed online order .. early in the week
Thursday notified delivery today between 11and3 ok.
No delivery
Friday notified order with not be coming today .
No further notifications ..
Sat. No notifications No Delivery
Now off to purchase for my get together tonight.
Guess what .. Not going to Dans

I ordered a dark beer to be picked up in our store in Engadine. 2 days later I am still waiting to be told it is ready for pick up.
Nothing. With talk to Murphy who is not being available to talk about my problem, I hunt around and find my order has been cancelled. The product is still available online so I wish to know what has happened. No contact at all to inform me whatsoever. I am moving to another outlet that looks after their clients.

Joondalup - no common sense at all. Went in - me, husband, son (nearly 19). Loaded our trolly and went to purchase. They wouldn't serve me because when asked if our son might drink some of this, we replied honestly with yes, they said he needed his ID. He wasnt paying. He didnt have his actual ID as was only with us as we have just been to the gym store with him a few doors down. They wouldnt accept his digital copy ID. Had we said no he wouldn't be drinking it, then it would have been ok. Where has common sense gone. Had he been 12 yrs old, they would never has asked us and we would have walked away with the purchase. We all live together. He has his own membership with them, which they gave him once they had viewed his ID on a prior visit. Just bonkers that all they want to say is 'it's the rules, we dont make the rules, we cant help it'. Whatever happened to common sense.

I was treated with disrespect at Dan Murphy Gladesville.I took a bottle of wine back that was off.My receipt was faded and ripped so she refused to swop the bad wine for a new one .She was very sarcastic put me down humiliated me in front of other customers.I am an elderly professional lady .I spend lots of money at DM never taken anything back in my life to be treated in such an appalling way was humiliating and embarrassing.I left in tears .Another customers saw me crying in the carpark and said She is a nasty one go to Fair Trading about this . DM needs to be accountable to allow a bully to use their position of power to make you feel upset. I now have a witness who saw this.This is unprofessional behaviour

As a member I get a lower price but now after the update I can only have deliveries which makes it more expensive than just buying as anon member over the counter.

Am so disgusted with Dan Murphy delivery service! It's none existed. If ever anyone wants wines delivered make sure you place the order 12 months in advance. You might get lucky. Why do you even bother having trucking devices?? You don't comply.
Absolutely appalling.
Will NEVER EVER BUY ANYTHING FROM YOU ON LINE.
You people must be the worse delivery service in the country. Shame on you!!

Why is the beer always warm? I've been coming to the Bunbury store for the last 2 years on a Sunday when nowhere else is open and after 2 years i have never been able to purchase a block of beer that is cold enough to drink. I think 2 years of trying to buy cold beer from this place is probably a joke on me, maybe I'm a slow learner, but if you plan on drinking today don't bother with this place.

And before anyone says oh it's because we sell so much and can't keep beer in the fridge long enough, i have no problem buying cold beer from your opposition
Unfortunately they're not open on Sunday 😒

I am extremely unhappy with the way DM controls the market and controls what is sold in their stores. This is all about the Chardonnays they choose to carry, or bury in this case, when they are obviously popular brands; DM doesn't seem to have the same view or maybe the wine companies will not sell to DM's ant the price DM wants. 2 brands in particular, Rawson's Retreat and Yellow Tail chardonnay have both been removed from DM's shelves with no explanation. you are still able to buy both these brands from Choice and Lick her land for a great price' shame on you Dan Murphys, stop trying to control the market!! Very unhappy

I am utterly fed up with this shambles of an operation.

First, failed delivery because the driver could not be bothered to find a park. He said there were no parks but I was home, there were parks.

Second, I was lied to by the first Dan Murphy's agent who said it would be delivered on the same day as the first failed attempt. It wasn't.

Thirdly, I was told it would be delivered on the 3rd of January. Only for no delivery to arrive. Lied to again. At all times I was told I would get a text to inform me of the delivery time. I didn't, lied to and mislead again. And then they have tried to deliver without letting me know. No text. How do you expect me to be home? This is the most incompetent logistics set up I have witnessed.

I ordered this product on the 12 of December!

I've been lied to and mislead from the start and I still don't have the goods a month later. It would be quicker for me to drive to Tasmania to the brewery and collect my goods. Utterly useless.

- Failed to deliver twice even though paid for delivery
- Had to wait 2 weeks before first response was received from 4 emails.- Didn't pick up the phone either
- Asked me if I wanted to now collect the order or have it redelivered. As I'd paid for delivery at a certain time, I requested to have it redelivered at nominated time - order did not show again.
- Still have not received order of over 150 AUD placed 3 weeks ago.

I ordered from UK for Gold Coast delivery more than 2 weeks before Christmas. Delivery was guaranteed within 2-3 days. Only half the order was delivered and the other half was lost "in transit"
Impossible to speak to anyone, useless WebChat service, didn't respond to emails and eventually managed to contact them via Social Media. Undelivered order was damaged and returned to sender but nobody told me. Eventually received a refund and the postage cost.

I placed an order with Dan Murphys 2 weeks ago and it is still "in transit" no answer on the 1300 number and the live chat advises to call the number on the bottom of the page which there is none. I went to my local store and they said they can't help as it is an online order. What can I do. This is an order over $300 full of Christmas presents and for Christmas and which is now done and dusted. Absolutely appalling for what is meant to be a large reputable business :(

i ordered two cartons of beer only one turned up i have tried on FOUR occasions to contact Murphy"s Very Very poor service I will not buy again from the outlet. Just not interested in their clients

Worst customer service, courtesy of Alana. Do not trust Dan Murphy's delivery. I was at home all day the day it was supposed to be delivered, it didn't show up. I ordered it on the 16th of Dec so it should have arrived in time for Christmas, according to the website. Tried to talk to the customer service agent named Alana. She didn't even verify my identity before giving me information about my order, which is a breach of privacy laws, then proceeded to give useless and contradictory information. Then offered me a transcript of the conversation and never sent it. I doubt I'll even go in-store to Dan Murphy's anymore, the whole operation stinks now.

Do not use Dan Murphy’s delivery service.
The delivery company gave a four hour window which I rearranged my day for then they just didn’t bother showing up. It takes forever to talk to anybody, they don’t care, they just rearrange delivery which takes 2 days so you can rearrange your day for the second delivery and just hope they turn up. I cancelled my order. Never dealing with them again.
Thanks for ruining Christmas Dan Murphy’s

BAD Delivery says 2 to 4 days looks like 10 days when I check online
I need this for Xmas what am I going to do the family counting on me and I'm in my seventies...it has ruined Xmas 😕

Hopeless customer service. "Murphy" robotic unable to comprehend anything.

Reducing quantity to purchase. So stupid especially at Xmas. Goodbye Dan

Never again for me, last 3 orders never turned up now after 2 week sill waiting for a refund, no one will talk to you and have to waste time on the useless live chat for no result