Silver Cross Recensioni 927

Get rid of jade assemble specialists!!!
Canceled my order because they use these do not use until that get rid of them!!

Awful company, don’t use any company that uses jade as their delivery company, they had my package for well over a week kept phoning and was fobbed off with its with the planning team. Was finally given a date which I could not do and they basically said I have to wait 3 weeks for another date. For a company that has a planning team they couldn’t say whether it was am or pm. Cancelled my order because of this company and will not order anything else from silvercross until they get rid of this company!! John Lewis also uses this please avoid at all cost!

The hood has Broken on the clic stroller we purchased. Silver cross sent a box out so this item could be packaged up to be collected on the Monday 21st July it arrived in their service centre on the Tuesday 22nd July and by the Thursday 24th July we had it returned all fixed. They kept us informed with emails and delivery times for collection and return delivery. They were really efficient as knowing this product would needed to be returned as quick as possible

Excellent customer service in sorting out a little admin error, all put correct and looking forward to receiving my new Granddaughter's Silver Cross Motion 2 Car Seat thank you

We recently purchased the Reef 2 Bundle Deal, and I can honestly say it’s been one of the best decisions we’ve made as new parents! From the start, everything about it felt well thought out and high quality.

What truly stood out for me especially after comparing with other leading brands is the one-motion collapsing function. As a parent often navigating solo, this feature has been a total game changer. It’s smooth, intuitive, and makes getting in and out of the car so much easier without the usual hassle.

The bassinet is incredibly well balanced and clicks on and off effortlessly. It feels sturdy and safe, but not heavy or awkward to handle, which gives us so much peace of mind.

We chose the Ganache colour and it’s absolutely beautiful, stylish and modern.

Also want to give a big shout out to the customer service team, they’ve been amazing! Super responsive and genuinely helpful, which made the whole buying experience even better.

Overall, we couldn’t be happier with the Reef 2 bundle. Highly recommend it to any parent looking for quality, practicality, and sleek design all in one.

Silver cross are exceptional ! I bought a silver cross buggy from amazon and had a fault eith it from day 1 . I contacted amazon who wouldn't do anything so after that contacted silver cross . They organised for my buggy to be picked up by dpd ( even sent a box out to me beforehand) , the buggy was then sent to a silver cross engineer for them to have a look at ( turns out BOTH rear axels had to be replaced) and they also got dpd to deliver the pram back to me - all free of charge! They kept me updated all the way through the process and cannot fault their customer service

Purchased the coast 17 piece bundle for our newborn and have not been disappointed. The products arrived safely packaged, in a timely manner with good communication throughout delivery. The quality of the products speak for themselves! When we had a milk spillage on our Lunar bedside mattress, customer services were quick and efficient in sourcing and sending out a replacement from their spare parts store very quickly. The advisor was excellent to deal with too and quick to answer the phone - a big relief after a stressful event. Both the products and customer services live up to the Silvercross brand and reputation. I would purchase further products (when needed) in a heartbeat and recommend to anyone!

Pram started breaking 6 months in- from the transverse safety bar. And about 10 months from the pushing bar as well. Completely unusable now. Was bought on a Black Friday deal. Customer care a bit abrupt asking me to accept a non like for like pram or a refund- which is unfair because I thought this brand was slightly on the expensive side because of quality, they don’t want to give me a full set with the accessories because they don’t make the model any more. Would not buy again- mostly because of build quality but customer care could have been better

My husband and I bought our son's MOTION ALL SIZE 360 Car seat with the help of his grandmother who wanted to gift it on his 2nd birthday. Costs at the time £300 and something pounds. Quite expensive and it is supposed to last until 12 years of age give or take on height of child etc.

However, just a few months into using his car sear we noticed that the recliner does not recline as far as other reviewers praise it and our sons head would jolt about during car trips etc meaning having to stop to adjust him. We purchased a separate a neck support because his chin would touch his chest restricting air flow and breathing properly during car rides especially long journey's. This didn't help for long so posed a danger to his head and neck and restriction of air flow whilst asleep and no efficient reclining position.

Then 8 months down the line grandma joins him in the back and voices how his seating position was not right despite the car seat reclined and rear facing. She had to constantly hold his head up in place during the journey just as the father would on all journeys, meaning our son could not sit alone even though he was and is at an age more than 2 and 1/2 years old to sit alone in the back with a mirror to keep an eye. All because of the reclining and head and breathing issues. Grandma encouraged us to make a complaint as we just didn't think we would get help with this issue.

Therefore we complained to silvercross and at first the responses seemed long winded and unnecessarily requesting more pictures etc. However, in the end after having a frank discussion over the telephone with SOPHIE a member of staff Manager from Silvercross, she understood the real safety and danger concerns we were having for our son using the car seat.

THE RESOLUTION
SOPHIE not only offered us a refund of the car seat but also continued on to offer us kind and compassionate advice to keep the car seat for our new born as she was correct in that the inserts are perfect for when they are smaller. And the inserts did keep our son very safe up until he was on the last one which is the back cushion. We had to remove it because it was restricting his leg room and when we removed it his legs were free and not as squashed rare facing but the head issues and reclining issues continued.

SOPHIE advised that we should use the car seat up until again those final stages then purchase a new one for the new born when they are soon to be A toddler and in the meanwhile the now toddler can have a new toddler carseat i-discover toddler car seat I believe it is called.

Funny enough before she even advised us we were looking at this option for our toddler son. Therefore it just shows that SOPHIE as a parent herself put herself in our shoes and tried to come up with a resolution that only helps our son but also helps us financially because we are disabled parents who dont work and make purchases to last a while etc.

So although the car seat has its faults it is a safe carseat in terms of from new born up to the time you need to remove the inserts and cushioning rearward facing. iN TERMS OF FORWARD FACING i cannot comment as we never reached this stage and have not tested as we want our children to rear face for as long as possible for safety and less impact to their precious body's and heads.

But I would choose Silver cross over and over but perhaps looking at reviews more about the best working products and making any reports sooner rather than waiting until its like 6 - 8 months down the line.

Thank you very much SOPHIE for your kind, thoughtful, compassionate and empathetic approach.

We've always found our Silver Cross Baby Car Seat to be reliable and safe, and when we did have a small issue, Sally from customer support was great and helped us resolve it very quickly.

I initially contacted Silver Cross 9 months after purchasing our pram as there appeared to be a fault with the folding mechanism. First contact was quick and collection was arranged. Unfortunately the courier went to the wrong address, it is unclear whose fault that is. The pram was collected the following week due to Silver Cross closing half day on Fridays & weekend closure. The pram was returned within 72 hours but without any service update via email or a letter enclosed in the box. Let’s hope it no folds down. Unfortunately though the pram was returned damaged. I rang Silver Cross on the Monday who wouldn’t deal with my issue over the phone, and insisted I upload photographs and a message via their claims portal and that someone would respond that same day. No one did respond. I rang Silver Cross again the next day but they were closed for staff training.
It seems incredibly poor service to me from a well renowned company to be closed so often and to not respond within 24 hours to an online claim portal that they push you to use.
Disappointingly I have a pram that we paid circa £1600 for that now has a snapped hood and is generally not the easiest pram to fold despite being sent in for a “service & test” .

Just really great customer service when I needed help. Very timely responses and action. Myself and my little girl are very grateful for your support.

Silver cross was extremely helpful and fast to replace a broken pushchair under its guarantee. I contacted them on a Friday morning and received the new one by the Monday afternoon - thank you to the speedy care team!

I had put a 30% deposit down on Reef 2 bundle at Stirling pram centre back in April then suddenly 4 weeks ago they went into liquidation no pram no money back. I decided to contact silver cross to find out is there is anything they can do. They came back with the same bundle and took off the deposit I had paid to Stirling pram centre, they also upgraded my car seat and was delivered in 5 days just waiting on the carrycot legs which are on back order. I can’t thank them enough. Thought we were going to be seriously out of pocket and with a pram that I didn’t really want. Customer service was fantastic emailed back quickly nothing was a problem

Wow. I spoke to Sally this morning about an issue with the pram I had delivered which was ordered via a third party. Sally listened and was so genuine in helping me find a solution!

She was efficient in following up via email and has well and truly solved my issue!

A really lovely lady and excellent customer service!

I recently had a wonderful experience with Silver Cross customer service that truly exceeded my expectations. After the airlines broke the hood of our new pram, I reached out to their support team and was immediately impressed by their professionalism, responsiveness, and genuine care.

I recently had a fantastic experience with Sally from the customer service team. She was incredibly helpful supporting me with my car seat that was out of warranty and only used for one child. She was able to help fix the problem just in time for baby number 2. I’m really grateful we originally chose silver cross 3 years ago. Sally’s consistent communication was faultless.

Couldn’t fault the customer service at this company. We had issue with our pram. They kindly looked into it quickly and try to fix the issue.

Phenomenal customer service from Silver Cross. I had a minor issue with my order and it was rectified almost immediately. I couldn’t fault the customer service team, handling my issue effectively and efficiently

Couldn't thank silver Cross enough they were brilliant from moment got in touch and sent new straps out first class service

Couldn’t fault the customer service at this company. I had a minor shipping issue and silver Cross rectified it immediately (wasn’t even their fault) and put me at ease. Communication was quick, clear and prompt throughout. I will go out my way to use them again.