order #64597
order #64597
Una ciotola del mio ordine era rotta. Dopo aver scritto a Sakura, mi hanno dato la possibilità di ricevere una seconda ciotola nuova o il rimborso, cosa che ho apprezzato molto. La seconda ciotola e i due cucchiai per ramen invece sono arrivati intatti e sono molto belli. Consiglio.
Risposta di Sakura Copenhagen
Dear Rebecca,
We are rather surprised (and sad) to see you leave this review and rating here, as we have been emailing with you for the past few days already. We have also offered you a full refund, a new ramen bowl or a partial refund to solve this matter in the best possible way.
As we wrote you (as a reply to the fully Italian email you sent us), we are sorry to learn that the Italian Postal Service has handled the package badly.
It’s unfortunate that one ramen bowl has been broken in the mail by the Italian Postal Service, but we are happy that the other 3 items are we sent in the same order are fully intact.
Even though it is completely outside of our control how the postal service companies handle packages, we always want to make our customers happy and fully intended to find a solution that would suit you and solve the matter. As we always do.
Again, it’s important to stress that we are NOT the Italian Postal Service and that we have no impact on how they handle packages. We send many orders abroad, we package them well and very rarely have any issues, but we are aware that sometimes postal services can be rough with packages. It’s not ideal, but sometimes it happens. We too wish they would handle packages more gentle.
You wrote us the items you bought was for a gift and that you wanted us to send you a new package. However, instead of sending you another ramen bowl and risk the Italian Postal Service handling the package badly again (and you wrongly blaming us again) we have simply refunded the full order amount back to you. You may keep everything in the order free of charge, and we hope you find another great gift in time for your friend.
All the best
Henrik
Sakura Copenhagen