Sager Midern Computer Recensioni 4

My recent warranty experience with Sager was defined by inconsistent policy enforcement and unprofessional conduct, requiring significant customer effort to resolve a straightforward claim. In December 2025, I requested a replacement for a Sager AC adapter that failed within its one-year warranty period. Support issued a return authorization but incorrectly insisted I pay for return shipping, stating the policy only applied to "computer systems." This directly contradicted their published warranty (Section 2b), which clearly states they pay for return shipping for "returned products," with no such exclusion for adapters.

The situation escalated during a phone call with sales representative Frank Chu, who became argumentative, raised his voice, and attempted to shout me down when I referenced the written terms, forcing me to end the call. Throughout email correspondence, support persistently addressed me by my email handle instead of my name, demonstrating a lack of basic attentiveness.

Ultimately, I received the prepaid shipping label only after a full day of back-and-forth, having to repeatedly cite their own policy’s exact language. The final email noted "Frank requested a shipping label for you," confirming the initial refusal was an error. While Sager did honor the warranty in the end, the process was unnecessarily adversarial and stressful. I cannot recommend a company where customers must overcome confrontational behavior and internal confusion to receive the service they are contractually owed.

On my second Sager laptop, I really wanted to like them but I won't be purchasing a third. Their laptops are very high end, fast with good features and good looks, when they work.
The first one lasted three years, okay but not great. Tried again with a new top of their line OLED gaming laptop. Nine months in it started shutting down in the middle of gaming. The power supply cannot keep up with the laptop requirements and shuts down repeatedly. I contacted Sager tech support well within the warranty period, TWENTYFOUR emails, the last of which started asking the same questions I'd already answered. Now I get a RMA for 'out of warranty service'. They have lost my repeat business over lack of quality and a power brick, sad.

Excellent to deal with. Bought 2 laptops from them. ordered them with 48 hour turn around and they were on time. bought the 3 year extended warranty so any problems will be covered. my experience was fast and easy and they were happy to have my business.

Purchased an NP8658 via XoticPC. That was unfun, but that review is on XoticPC.

Their tech support is sadly incompetent and/or liars. You tell them a computer won't boot on an NVMe disk because the EFI/BIOS can't see the NVMe disk to boot from, and they try to tell you "Windows 8.1 and Windows 10 support booting from an NVMe drive". Windows support isn't what matters. If the EFI/BIOS can't see the drive, the Windows bootloader ain't getting booted.

Their tech support ignores reports of obvious BIOS bugs, like the nVidia Optimus enable/disable menu option being duplicated. You can set one of them to enabled and the other disabled, and who knows what the actual behavior is.

The hardware fails just outside of warranty. I have had this laptop for a total of less than 1 year and 3 months, and the battery holds no charge at all, so it's now useless as a laptop.