So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there wi... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The tra... Leggi di più
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have ne... Leggi di più
I'm very impressed with my Celine bag! This was my first time buying a pre-loved luxury handbag. The description was in "very good" condition, and I would actually have put this handbag in "excellent"... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kinda hard to give a rating when I…
Kinda hard to give a rating when I haven't received the bag yet. I also don't like that you can't get in touch with anyone.

Risposta di Rebag
I absolutely love the bag that I…
I absolutely love the bag that I ordered!! It came so quick and the customer service was also so helpful. The bag is in a perfect condition, better than I imagined.
Rebag is an excellent company
Rebag is an excellent company - the founder and CEO, Charles, personally got involved in the purchase of my bag. It was in top quality condition and arrived on time. Fantastic experience.
I have a good experience with the…
I have a good experience with the Rebag: sold and bought stuff without any problems.
My first purchase went fine horrible delivery. Horrible return
My first purchase went fine. My second purchase was a disaster as was the refund. I returned the initial purchase because it was wrong size. I took it to the FedEx facility on eighth Street in Manhattan. I gave it to the shipper Evidently it arrived empty. I did my due diligence to mark the box, seal the box, place the label on the box correctly. And because there were failures to comply with the shipper, I was told I am responsible. Secondly, during my second order, I asked for a signature to be required. Federal express came to the building and had someone I don’t know in a unit I do not know sign for my package. When I asked for evidence, the federal express employee went to the right apartment. I was told they simply trust federal express. I took someone with me to return the box. I never thought I would be asking my friend to sign an affidavit/witness statement to prove my innocence in regards to a refund.. To say I am disappointed is an understatement. I will never shop with this program again. In fact, I have already filed a complaint with federal express, the store on eighth Street in New York City, and with the police. Always record everything with this company. Multiple items were either miss handled during delivery or stolen during a refund. I only hope this is not a Pat pattern with this company.

Risposta di Rebag
returned the bag bc of condition and…
returned the bag bc of condition and now they won’t refund the shipping and are charging me a fee to return.

Risposta di Rebag
KIMONEY
KIMONEY! Provided excellent customer service in ensuring my bag was sent to my address rather than back to store. She followed through within 24 hours and was overall a pleasure to work with. Thank you KIMONEY! REBAG is lucky to have an employee like you on rebags team.
Latoya was fantastic great…
Latoya was fantastic great communication and made the process very easy
Thank you
Always helpful
Knas was very helpful with my question. Everyone is always polite and professional.
I've bought several bags from Rebag
I've bought several bags from Rebag. They always have great customer service and I never have any issues with my shipping.
Karen in cabazon was so helpful and…
Karen in cabazon was so helpful and patient. She helped me with my Chanel bag purchase. She and everybody that works there are very nice and friendly. I can’t wait to go back!!

Risposta di Rebag
More than 40 days to receive payout…
More than 40 days to receive payout from the day the item was and offer where approved

Risposta di Rebag
I just love the selection and…
I just love the selection and membership program . I got my bag for such a good price . When it came in I was I love with the condition and quality . Super fast delivery in time for my Italy trip .
There's a great amount of different…
There's a great amount of different products. I've purchased fr here several times and have Never been disappointed
I love it and this is my third purchase
Tianna always makes my experience very…
Tianna always makes my experience very enjoyable and welcoming.
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