So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there wi... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The tra... Leggi di più
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have ne... Leggi di più
I'm very impressed with my Celine bag! This was my first time buying a pre-loved luxury handbag. The description was in "very good" condition, and I would actually have put this handbag in "excellent"... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fair and Quick
Second time trading in a bag and experience was great. Got good price for my item and fair price for new one.
Bag was exactly as described
Bag was exactly as described. My only complaint was that I was automatically enrolled in the membership which I didn’t know about and didn’t want to participate in but once I reached out, the membership amount was immediately refunded.
Excellent Customer Service
I received excellent customer service from Latoya who promptly responded to my email inquiry about the status of my order. She confirmed that my item had shipped and provided the name of the carrier and my tracking number. She was courteous, professional and most helpful.
This is my first time interacting with Rebag customer service and ordering from Rebag.
Shaun & agaziy are awesome made my…
Shaun & agaziy are awesome made my experience at the Rebag Las Vegas store feel like we’re family so friendly & down to earth people who are willing to help their customers go above & beyond their expectations my husband & i really enjoyed our night Shaun has definitely gone out of his way to make sure i received updates on my purchases & checked to see if i received everything i will be visiting Rebag Las Vegas store every time i go home for a visit
Great people working at the Rebag store…
Great people working at the Rebag store in NYC. Very informative and helpful!
Smooth trade process
The process of putting the item in the cart, getting my bag a quote for the trade, and then receiving the bag took a long time, but was a smooth process.
And I love the bag I received.
Trade efficiency
I got more than I expected for a bag I traded and when I received the trade I was not a fan and was able to easily return.
Salesman made my daughter feel like a…
Salesman made my daughter feel like a queen on her first major purchase
Great 2nd hand site
I have made many purchases and trade with Rebag and it is almost always a great experience
The bag is gorgeous
The bag is gorgeous, and I love it. I got it quickly with a couple of discounts. Thank you Rebag!
From shopping to the purchase
From shopping to the purchase, this site is amazing and very user friendly! As always, the product was beautiful and exactly as described when it arrived! Forever a customer!
The ratings on the merchandise Pryor to purchasing is a big help! They show you any flaws good or bad.
Appreciate the ratings Pryor to purchasing.
Rebag Membership is great
I am in Rebag membership and love saving for future buys, as well as, extra discounts at Rebag.
I purchased an item worth about $700…
I purchased an item worth about $700 from Rebag and paid extra for shipping protection. The package was marked “delivered,” but my security camera footage shows no delivery was made. I contacted customer service multiple times and was told they could not refund or help simply because the tracking says delivered. I’m disappointed that shipping protection seemed meaningless in this situation and that my evidence was dismissed. Buyers should be cautious and make sure they understand how delivery disputes are handled before purchasing.

Risposta di Rebag
Arcadia store review
Gabriel from the Arcadia store was very knowledgeable and accommodating. He also went the extra mile to find a matching dust bag for my purse. Little things like that go a long way.
Payout time is horrible
Payout time is horrible. Customer service is bad. Definitely not recommended.

Risposta di Rebag
Excellent experience
It was a very easy purchase and the purse was in excellent condition. Great experience would buy again
I had the pleasure of speaking with…
I had the pleasure of speaking with Kimoney, customer service rep at Rebag. She was helpful, thoughtful and very kind. I really enjoyed working with her!! Thank you Kimoney!
Come funziona Trustpilot
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