Rebag Recensioni 701

This time, I shipped something and they got back to me quickly and are gonna give me my money in only two weeks. Last time I sent in a bag and it took literally months to get the money from the bag. Even though it was a buyout. I hope this means that you will always do this faster from now on.

Beautiful bag, excellent customer experience.

Rebag is awesome! The Gucci fanny pack is even better than I expected.

⭐☆☆☆☆ — Disappointing Trade-In Experience

I had high hopes for Rebag given their reputation in the luxury resale space, but my trade-in experience left a lot to be desired.

I sent in several items hoping for a fair and smooth process. What I got instead was slow, frustrating communication from customer service — responses took far longer than acceptable, and getting straight answers required multiple follow-ups.

The bigger issue? The trade-in values they offered were significantly lower than the prices they list items for on their site. The margin between what they'll pay you and what they sell for is enormous — and not in the seller's favor. When I raised concerns about the valuation, there was zero flexibility. No negotiation, no discussion — just a take-it-or-leave-it attitude that felt dismissive of my time and the value of the items I sent in.

For a company that markets itself as a trusted partner in luxury resale, the experience felt transactional and one-sided. If you're considering trading in, do your research first and compare what they're offering against other resale platforms. You may find better value and better service elsewhere.

Would not recommend for trade-ins.

love my new bags. quick shipping, great quality, great value, accurate descriptions of items online... i love rebag!

I never received the bag?!

Never got my package.
They said was signed by MAraceli but never provided the signature to me
Because they don’t have it.
Very disappointing to lose so much money.

Bag was exactly as described.

Great handbag, great price, quick delivery!

Confident about the quality and brand of the purchase. Received the order much more quickly than I expected! Price was reasonable.

Shipping can be improved. FARFETCH offers to hold at location without any fuss

Fees to resell are too high and the process takes too long compared to other outlets. Prices are also not as competitive. I canceled my membership (totally not worth it) and you still billed me.

Horrible company! I wouldn’t recommend them. Better companies that have better deals and customer service!

Amazing service. Product was just as described. Maybe even better. Quick delivery as well.

Extremely Delayed Payout - Unprofessional Communication

"Order completed on April 2nd. Over a month of delays. Natasha and Knas keep promising updates but going silent. I will update this review ONLY after I receive my money."

great customer service

Salesperson was very knowledgeable and friendly. Comparing different styles of one designer was very helpful in making my decision.

Dear Rebag Team,
​I recently received my Rodeo Charm and absolutely love the item. However, I’d like to suggest a few packaging improvements to match your luxury standards:
​Custom Boxes: Using sturdier, Rebag-branded shipping boxes instead of standard FedEx packaging.
​Premium Wrapping: Wrapping items in high-quality tissue paper with a custom Rebag sticker to enhance the unboxing experience.
​Since these are pre-owned luxury goods, a "gift-ready" presentation would make the experience much more special.

Carlos was a huge help! I was having trouble for 4 days receiving a payout code, and I received no response from the chats help or email response. When I finally called in Carlos helped me and solved the issue within 5 mins. Thank you so much Carlos!