Porsche Recensioni 46

Took my Cayman to the Newport Centre for a straightforward job on a door latch. Car was returned with airbag light on, a missing battery panel cover and a door card that was hanging off. After some debate, the Centre agreed to ‘repair’ the door card and replace the battery panel- but refused to take accountability for the airbag light. When I picked the car up from the door card repair, found it had just been glued on. A couple of months later, the glue had melted off, and the door card is hanging off again. Put in a formal complaint to Porsche and have since been engaged in a pointless back-and-forth where they are taking no responsibility at all, even accusing me of lying about the errors being caused by the Centre. From what I expected to be a simple job of improving the opening and closing of my door has turned into an absolute mess which has left me with an airbag light on (which will cost me over £1400) and a broken door card. Would not recommend Newport Centre at all, has left me with a bitter taste about Porsche as a brand. Given the volume of negative reviews, it appears that the brand’s attention to detail and care is no longer applicable.

If you value your time, money, and sanity, think twice before bringing your car here.

My recent experience with this Porsche South London center has been one of the most draining and frustrating customer service encounters I have ever endured.

A Complete Breakdown in Communication
It took three months and five different advisors just to get a clear answer about my vehicle. Instead of the premium, professional service you would expect from Porsche, I experienced a systemic failure in basic customer care. I was repeatedly ignored, passed between staff members who had no clue about my case, and forced to relentlessly chase them for updates. You should never have to beg a dealership to do their job.

Misleading Advice and Wasted Money
The most unacceptable part of this ordeal was the contradictory information that led me to authorize the wrong repair. Initially, a technician's video explicitly stated my car was fine. Later, I was advised to replace the wishbones. It was only after relentless pushing that I discovered the wishbones—while worn—were not the cause of the noise I brought the car in for in the first place.

Because of their poor advice and failure to provide clear information upfront, I wasted my money fixing the wishbones when I should have been prioritizing the actual suspension issue. I authorized work based on incorrect and confusing statements from their own team.

Too Little, Too Late
I will give credit to the Aftersales Manager, Kevin, who finally stepped in, brought clarity to the situation, and provided the photographic evidence I asked for. He did a good job, but it is deeply disappointing that it takes escalating a case to management after a quarter of a year just to get basic facts. If I had been given that exact same evidence three months ago, I would have made a completely different financial decision. Kevin's apologies for the "communication gaps" do not refund the money I spent based on his technicians' misdiagnoses.

I am walking away from this experience completely exhausted. I have no desire to debate with them further because the energy it takes to get a straight answer is simply not worth it. Avoid this service center if you expect transparent, timely, and competent care.

Ceramic treatment of cars.

Bought registered new Macan GTS from PC reading. Treatment failed within 6 months, went back and lasted 3 months, filed a claim with Gteknic and went to a company who knew about ceramic treatments. They done a video and found that failed treatments was placed over failed treatments. Swirl marks you name it. Had it corrected and paid for a new treatment plus PPF OVERLAY. Car went in for service and they blasted the pod up close with jet wash causing it to bubble. 3 weeks on after admission of damage they done nothing. Note: PCR uses detailing companies to administer the ceramic coating in a non sterile environment. If you want your pants pulled down and royalie shafted pay PCR for ceramic treatments.

Porsche GB / UK - Customer ‘Relations’ named I guess to avoid the word and implicit meaning of ‘Service’. Very disappointing. Ironic that OPC staff work hard to get positive reviews that (likely) affect manufacturer standards payments, but at the ‘brand centre’ no one cares, no accountability? I’ve generally been impressed by OPC’s in UK and Belgium / NL. But PGB? If they were a franchised outfit I doubt would survive….most country offices want to set the standard….guess they’ve decided to show what ‘bad’ looks like. Come on Mr Bodhani, this isn’t good enough….

I want to thank Bobby R, Grace and Karen at Porsche South London services. I have been using the service section there for a number of years now and the staff there alsways go the extra mile in helping me. Professional, friendly and knowledgeable. I would go nowhere else. A great team and the above represent the very best of Porsche.

I visited the Porsche Centre South London today in hope to find a used Boxster, I had one years ago, which I gave up when I had my children. Unfortunately there wasn't anything suitable, but whilst there I thought it useful to see what the current service costs would be if I were to purchase one. After speaking with the friendly receptionist she took me over to speak with Karen, who works in the service department. She was very knowledgable and accomodating, and gave me all the information I asked for, so I was informed if I were to make a purchase in the future.

During our conversation, Karen noticed my car crazy son watching the mechanics working, when I mentioned his passion of cars and mechanics she offered to show him around the workshop, wow! this experience for my son has cemented that this is the career he wants to do. How lovely she went above and beyond and has really made a difference to my son's outlook, he is now hoping to work for Porsche one day.

Dear Porsche,

I would like to express my sincere thanks to your team at Porsche York, and in particular to Adrian and Kate, for their outstanding service.

Adrian was extremely helpful in fitting me in at short notice to replace the battery in my key and to check the car’s computer system. His assistance, along with the thoughtful gesture of topping up the screen wash, was very much appreciated.

Kate, as always, was exceptionally professional and welcoming. She has a wonderful way of making customers feel genuinely valued, and nothing ever seems too much trouble.

It is truly refreshing to receive this level of care and attention without even having to ask. The team consistently goes the extra mile, and it does not go unnoticed.

Please pass on my thanks to Adrian, Kate, and everyone at Porsche York.

Kindest regards,
Roger
York

I bought a brand new 911,992.2 in Aug 2024.
911s are supposed to be serviced every 2 years, however they 'forgot' to reset the car service system.

I now have to drive around for 6 months with dashboard warnings or get a service 6 months early.

The reason for 1 star? Porsche UK Customer Service.

Disastrous experience with Porsche West London: my headlights were stolen before Christmas, and it still hasn't been fixed. The contractor must complete the bodywork, but they refuse to adjust their estimate in line with the insurance assessment. They will not reconsider, and Porsche, having outsourced the repair, accepts no responsibility for the delay or lack of communication. I am asking Porsche to resolve this issue promptly, ensure clear communication, and take accountability for their contractor’s actions. They do not care. This is the first and last time I'm buying a Porsche; their customer service has destroyed their reputation, and, disappointingly, they don't seem to care.

Bought a Porsche Cabriolet 992.2 last July from Listers Hull Porsche. The list price of the car was £134k and after an accident on my bike I needed to sell the car and the offer from Listers was £102k. Record depreciation over 8 months of ownership! Porsche has increased the price of their cars to such a level they now have to be discounted by over 10% in every dealership due to over supply and under demand.

DO NOT BUY A NEW PORSCHE 911 WITHOUT AT LEAST £15k OFF LIST PRICE and avoid LISTERS HULL at all costs

Got a phone call about my taycan saying service was due required a loan car as part of my service so I booked the soonest available date which was 4 months away.. was then told that date would invalidate my warranty as needed to be serviced within a month of the service due date.. after explaining this was Porsche Sidcup not me that couldn’t meet the date before then they Miraculously come up with a date 3 months earlier and booked me in.After my hour and half drive in I arrived at Porsche Sidcup on the day of service to be told the loan car wasn’t available I explained I needed a loan car due to work commitments and that this was booked far in advance they asked the sales department if they could loan a car but unfortunately they don’t have any. find that very hard to believe with the amount of cars stacked up out side the place. For a premium car brand the service from Porsche Sidcup is the worst I have experience.

I love Porsche cars but their sales people need some serious ass kicking.
I bought my first Porsche back in 1977 and have had quite a few since. Apart from Porsche Belfast the buying experience has been shocking. Service dept not much better. I could actually write a book on their failings but here’s two examples.

I bought my last one in 2012, I specified factory collection, it was almost treble the price of the quoted option. They said it was because I was coming from Scotland and wanted to use the Ijmuden/Newcastle ferry on the return journey and the option price was based on London flights to Stuttgart and using the Channel Tunnel. Fair enough.

Time for collection, tickets arrived - return tickets! Now I knew why they were so expensive! I called Porsche Glasgow saying these are return tickets, I'm not taking the car back to Stuttgart. They said sorry we will refund you the difference. 14 years later and lots of emails and phone calls, nothing has ever been returned.
About 10 years ago I sold my Porsche and said to myself I'll never have another.
About a month ago I succumbed into wanting another one. Being disabled but using a Brompton bike instead of a wheelchair for mobility, I had to find out if my bike would still fit in the front boot. I emailed Porsche in Perth. No reply. (and still no reply) So I went through at the weekend on spec. 80 mile round trip.
After some time a salesman came over, said it wouldn't fit. I said I'd come all this way can I at least have a look, he said I'm telling you it wont fit. But went away and got a key. We went outside. It fitted fine. He asked what kind of Porsche I wanted. I told him Its been some time since I last had one and a bit out of touch but I really preferred Caymans to 911's.
He walked away. No asking my name, phone number email address nothing. Just wandered away.

What is it with these guys?

Do not take financing from Porsche if you buy a new car.

When my car was stolen in the first year, Porsche's finance company stopped my insurer from providing me with the new car replacement I was entitled to under my policy.

Porsche Financial Services has done a side deal with one car replacement provider, Vizion, and if your insurer doesn't happen to use them, you will not get your new car but instead have to settle the agreement and probably lose £000s and £000s, as I have done.

Have discovered that insurers and car replacement providers only have this issue with companies owned by Volkswagen Financial Services.

So if you're buying a Porsche, look for finance elsewhere and avoid Porsche/Volkswagen Financial Services at all costs!!

AVOID SOUTH LONDON PORSCHE, and if you can avoid Porsche all together especially if you are a woman. I have had a horrendous experience with the above dealership and Porsche HQ refused to take any responsibility. I bought a crayon coloured Cayenne 72 reg which had issues from day one, condensation inside the car leaving windows foggy, condensation covering the majority of the headlights, windows refusing to go down when cold, boot getting stuck, sensors not available more often than not, radio not working, screen going blank with red messages appearing. Literally dashboard lighting up like a Christmas tree. I had photo and video evidence and all I was told was that it was normal. Like I didn’t know what I was talking about. That it was user error. I ended up rejecting the car albeit they tried to drag their feet. Less than 24 hrs after I’ve seen they put the car back up for sale for more than I bought it. They could not have possibly even looked at it never mind fixed any of the issues. They are negligent and just simply don’t care.

I had a truly terrible experience with Porsche York Center. I purchased a 911 and within just one day discovered that one of the keys didn’t work. The car wouldn’t recognize it, which left me stuck inside the vehicle multiple times, with the alarm blaring, completely unable to get out. An unacceptable situation for a car of this price and supposed prestige.

What made everything worse was the lack of communication and accountability. After sending the V5 within days, no one bothered to follow up with me, inform me about parts, or keep me updated. They left me in the dark and showed zero proactivity. A Porsche dealership should be offering courtesy cars, clear updates, and proper service — none of which I received.

To add insult to injury, I was promised the Silverstone experience as part of my purchase, but after this whole ordeal I have no interest in it. What I want instead is the equivalent value, since Porsche York has completely destroyed the sense of excitement and trust in the brand.

Overall: careless, unprofessional, and totally unworthy of the Porsche name. If you are considering buying from Porsche York Center, think twice — once they’ve sold you the car, their customer service is non-existent.

My headlights on my Porsche Cayenne have now been stolen for a third time in 11 months . I’ve asked Porsche if they can alarm them or fit ones that are not so good at growing cannabis plants. They told me they can’t do anything - the complete lack of customer care is a joke. My advice to others owners who don’t use secure off street parking is don’t buy a Porsche with matrix lights . Mine is getting sold after its third 8 week garage experience in 11 months !’

I’ve had a new Porsche Taycan since November 2023. The car is lovely to drive…..when it works. Unfortunately the car is littered with electrical faults and issues which Porsche take no responsibility for. The charging ports fail to open leaving me with the inability to charge the car. This particular issue has occurred 5 times since I’ve had the car, each time being “repaired” by Porsche only for it to happen again. The boot and front boot refused to unlock sporadically meaning you can put items in your boot at the start of your journey and then it doesn’t open when you reach your destination. It also means you have no access to safety features such as warning triangle and tyre repair kit should you break down. And a few months ago the car had a major electrical fault refusing even to turn on. The AA had to manually unlock the car and then drag it out of our drive way as there was no power at all. I missed an important business meeting as I live in a rural location and did not receive a courtesy car until the end of the day. The 9volt battery was replaced which I was advised would repair the ongoing fault with the charging ports, however 4 months later the charging ports have failed again. I’ve chased Porsche again and again for acknowledgement of these issues which is not exactly the luxury experience I was envisioning.

My first Porsche servicing experience at the West London Garage in Chiswick, was very the worst I have ever experienced from any brand.

They had my car for a week and basically did nothing. No communication, no progress, no fault found. They were willing to do a £875 oil change but could not be bothered to trouble shoot a warranty fault, other than run their diagnostic test. Very disappointing. Its also in a terrible location on the A4.

Actually the first brand I have had for years that do not come and pick up your for local servicing. Any company that wants to charge £875 for an oil change can should offer better service.

Not recommended.

Don't buy one of their repair manuals in the US. They send you an inoperable .vlc file.

Porsche YORK have been brilliant with after sales service with our Macan. They understood the issues with a problem and took steps to resolve successfully. Matthew was particularly helpful and fundamental in achieving a positive result.