Couldn't cancel orderwithin 24 hour period. Sent product back to China and am getting no response to getting payment back. No answer to phone or email. Appears I threw away $600. And they hooked... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Es ist mit meiner Bestellung bei Euch alles bestens gelaufen, so wie ich es in Eurer Beschreibung zur Bestellung gefunden habe. Vielen Dank. Ich bin auf Euer Angebot aufmerksam geworden als ich mir ge... Leggi di più
L'azienda ha risposto
!!!!!!!! Achtung Abzocker Achtung Abzocker Bin auf diese Abzocker hereingefallen habe im Juni bestellt ,Bestellung nie angekommen , dann Geld zurück gefordert oder Gerät liefe... Leggi di più
L'azienda ha risposto
Totally different from NHS prescription battery operated hearing aids which had occuring back ground noise. To date ozzi hearing aids have been excellent although trying to find best fit and program.... Leggi di più
L'azienda ha risposto
3,2
Nella media
699 recensioni
Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Hearing devices
Fast response and showed concern to make things right and did just that by sending new product which are working perfectly at this time. Customer Service keep up with instructions step by step what was happening and when to expect. No lack of communication. They were reassuring and professional in every way possible.
13 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Peggy,
Thank you so much for sharing this. It makes me genuinely happy to hear that everything is working perfectly for you now. Knowing that our team kept you feeling supported every step of the way means a lot, because that level of reassurance and clear communication is exactly what we aim for. Your kind words about their professionalism truly brighten our day.
Sincerely,
JD from Ozzi Home
Good customer service and response
15 ottobre 2025
Non scritta su invito
Risposta di OZ Home
Hi Carol,
Thank you so much for taking the time to share that! It truly means a lot to hear that you’ve had a positive experience with our customer service team. We always aim to respond quickly and with genuine care, so it’s wonderful to know that effort made a difference for you.
Sincerely,
JD from Ozzi Home
Faulty hearing aid
It took me a while to get used to wearing the hearing aid but noticed during that time they gave more clarity to certain words during a conversation, unfortunately one of the hearing aids failed to charge, I e mailed them the problem I was having and they quickly responded with alternative methods to try and get the hearing aid to charge unfortunately to no avail, it was quickly decided to replace the hearing aid. Throughout all this the customer service was always polite and genuinely concerned with my problem. I cannot praise them enough. Thanks.
5 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Peter,
Thank you so much for taking the time to share your experience. I’m really glad to hear that you noticed an improvement in clarity while using your hearing aids and that our team was able to assist promptly when you had trouble with one of them. It means a lot to know you felt genuinely cared for throughout the process, as that’s exactly the kind of support we strive to provide every customer. Your kind words truly encourage us to keep doing our best every day.
Sincerely,
JD from Ozzi Mozzie
OZZI Hearing Aids are a SCAM! Don't Waste Your Money
Like others, I found these hearing aids completely unusable. I reported the problems to the company and requested my money back per the money-back guarantee advertised. I received an endless number of emails regarding do this/do that to correct the problems. Now it is just a constant runaround with no honoring of the guarantee. It is impossible to know if the aids work for the customer without trying them on. So the requirement that they not be removed from the package for hygiene purposes to return is nothing more than a SCAM.
5 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Donna,
I appreciate you taking the time to share your experience, and I completely understand your frustration. I can see how the repeated troubleshooting steps and the return policy details might have made things feel complicated. While our team’s intention is always to help customers get the best possible results from their hearing aids, it’s clear that this process didn’t meet your expectations, and that’s something we take seriously.
Your feedback about the return policy and communication process has been noted, and I’ll make sure it’s reviewed internally so we can continue improving how we support our customers. In the meantime, I’ll personally handle your case and ensure it receives higher priority. Please check your email inbox in a few minutes for my message so we can resolve this directly.
Sincerely,
JD from Ozzi Home
Has taken some time to adjust to…
Has taken some time to adjust to wearing the hearing aids. Had some difficulty finding the right way to placing them in the ear. Now good.
10 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Margaret,
I really appreciate you sharing your experience. It’s wonderful to hear that you’ve taken the time to adjust and now feel comfortable using the hearing aids. Getting that perfect fit can take a little practice, but it sounds like you’ve found your groove—thank you for sticking with it!
Sincerely,
JD from Ozzi Home
They work fine!
They work fine and my children enjoy the fact that they don’t have to raise their voices anymore! I don’t need to wear them all the time but they are very helpful!!
9 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Jim,
That’s great to hear! It sounds like the hearing aids have made a real difference for you and your family, and I love that they’ve brought a bit of peace and quiet to your home. I’m so glad they’re helping you hear comfortably when you need them most.
Sincerely,
JD from Ozzi Home
After some back-and-forth between us
After some back-and-forth between us, I was able to receive a full refund on these so-called hearing aids. I appreciate all their help in making this possible.
4 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Philipp,
I appreciate your kind words and patience throughout the process. I’m glad we were able to sort everything out and ensure you received your refund smoothly. Your understanding and communication along the way made all the difference—thank you again for that.
Sincerely,
JD from Ozzi Home
Alles ist easy
Einfach super gutes Hören. Bin sehr zufreiden mit dem Hörgerät und mit der Kommunikation.
Danke nochmal
8 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Hermann,
Das freut mich sehr zu hören! Es ist wunderbar, dass Sie mit dem Hörgerät und unserer Kommunikation so zufrieden sind. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Ihre Rückmeldung bedeutet uns wirklich viel.
Sincerely,
JD from Ozzi Home
The hearing aids work well and are easy…
The hearing aids work well and are easy to adjust. Shipping takes about a week if use expedited. Worth the price.
7 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi John,
I’m really glad to hear that you’re finding the hearing aids easy to adjust and performing well for you. It’s great that the expedited shipping got them to you quickly and that you feel they’re worth it. Your feedback truly means a lot and helps us keep improving both our products and service.
Sincerely,
JD from Ozzi Home
These folk did an excellent job
These folk did an excellent job, in their advertising, of explaining what differentiated their aids from regular expensive ones and followed that up by giving excellent service and after-sales service as well.
Their helpline...for a new user... was one of the best I have experienced.
30 ottobre 2025
Non scritta su invito
Risposta di OZ Home
Hi Peter,
Thank you so much for such kind words. It truly means a lot to hear that you felt supported not just by our product but also through our communication and after-sales care. We always aim to make things as clear and helpful as possible, especially for new users, so knowing that our helpline made a difference really makes our day.
Sincerely,
JD from Ozzi Home
Excellent company and communication
After contacting the company I was so pleased at the professionalism and their desire to sort my issue out. I was kept constantly informed until the issue was resolved I cannot fault this company
3 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Anthony,
I really appreciate your kind words. It means a lot to know that our communication and professionalism made a difference for you. We always aim to keep our customers informed and supported every step of the way, so I’m glad to hear your experience reflected that.
Sincerely,
JD from Ozzi Home
Do NOT buy these hearing aids
Do NOT buy hearing aids from this company…it is a complete nightmare trying to return them. If a company offers a full refund on an unopened package but then proceeds to make it virtually impossible to implement the return, avoid the company at all costs. Before buying anything online read all reviews possible; weigh up the good & bad reviews, especially those posted from your own country. Please be aware that for a refund you will be returning your hearing aids to China & not Australia.
5 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi CJW,
Thank you for taking the time to share your experience. I understand how frustrating it can feel when the return process doesn’t go as smoothly as expected, especially when you’ve tried to follow the stated policy. I also recognize your concern about the return location, and I’ll make sure your feedback is reviewed so we can improve how this information is presented to customers before they purchase.
I’ll handle your case personally to ensure it’s addressed properly, but I’ll need your order number to do so. I’ve used the Trustpilot feature to request your order details. Please respond as soon as possible, as we can only prioritize your case at the highest level once we receive that information. We ask for these details because this platform doesn’t give us access to your full order information.
Sincerely,
JD from Ozzi Home
Stiii coming to terms with balancing…
Stiii coming to terms with balancing the controls, however the sounde is excellent.
2 ottobre 2025
Non scritta su invito
Risposta di OZ Home
Hi Michael,
It’s great to hear you’re enjoying the excellent sound! Getting used to the controls can take a bit of time, but once you find your rhythm, it’ll feel second nature. I’m really glad the audio quality is already hitting the mark for you.
Sincerely,
JD from Ozzi Home
entreprise correcte a respecter le…
entreprise reglo,elle a respecte le contrat
4 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Derrey,
Merci beaucoup pour votre retour positif. Nous sommes ravis de savoir que tout s’est déroulé comme prévu et que notre équipe a respecté ses engagements. Votre satisfaction est très importante pour nous et vos mots nous encouragent à continuer sur cette voie.
Sincerely,
JD from Ozzi Home
Can't sing the praises loud enough for…
Can't sing the praises loud enough for this company. Angelica replied quickly to my problem which was mine not theirs. She helped me and was so kind and made me feel listened to. Great company, good product and above all fantastic service.
3 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Carol,
Your words truly made my day. It’s so lovely to hear that Angelica was able to help and that you felt supported and listened to. We’re proud to have team members who care deeply about each customer’s experience. Thank you for your kind praise and for highlighting what we strive for every day, great products and even better service.
Sincerely,
JD from Ozzi Home
Customer service
After a stuff up about products I was contacted by staff and process was handled correctly.
2 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Steven,
I understand your frustration regarding the extra charge and the difficulty you experienced when trying to cancel. I can see how this situation would be upsetting, and your feedback highlights where we can improve communication and clarity during the checkout process. We take these matters seriously and are committed to ensuring that your concerns are fully addressed.
I’ll personally make sure your case is prioritized in support and handled directly by me. Please check your email inbox in a few minutes, as I’ll be reaching out to provide a resolution on a higher priority.
Sincerely,
JD from Ozzi Home
sehr guter service.
sehr guter service.
sehr gutes Produkt- es hält was es verspricht
Danke
2 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Monika,
Vielen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie mit dem Service und der Qualität des Produkts so zufrieden sind. Wir schätzen Ihr Vertrauen und Ihre Empfehlung wirklich sehr.
Sincerely,
JD from Ozzi Home
BUYERS REMORSE
I, like Eve on her review, felt such pressure and limited time to decide. I am having GIGANTIC BUYERS REMORSE! I have not received mine yet and just wish I hadn’t purchased them. I would have cancelled if possible. I “bit” for the upgrade but not the upgrade kit.
I have hearing aids and am happy with them. I will be returning them, unopened, the minute I get them.
29 ottobre 2025
Non scritta su invito
Risposta di OZ Home
Hi Jeannie,
I completely understand how you feel, and I appreciate you taking the time to share your experience. Feeling rushed or uncertain after a purchase can be frustrating, and your feedback helps us improve how we present our offers and communicate during the checkout process. I want to assure you that your situation will be handled carefully and respectfully.
I’ll personally make sure your case is prioritized in support and handled promptly. To do this, I’ll need your order number. I’ve used the Trustpilot feature to request your order details. Please respond as soon as possible so we can escalate your case to the highest priority. We ask for this information because this is a different platform, so we can’t see your complete details or order information here.
Once we receive your details, I’ll ensure your case is handled personally and resolved quickly.
Sincerely,
JD from Ozzi Home
Iam still in response to this situation…
Iam still in response to this situation and feel I have been had .The whole process of ordering these aides was a scam you go to purchase aides being advertised and they try to get you to buy another pair of aides that won’t be out for another 6 months but you have the opportunity to purchase at this low price of … and then they want you to buy another package kit deal .totaling I believe at least another $300.and no way to really back off except to stop responding I did get a call and was going to do the upgrade however my credit card would not let it go thru . I’m grateful .I still did however purchase the 99$ dollar ones regardless .tried them on was not happy said no refund available because the box had been opened How do you know if they will work for you . Offered me a store credit and showed me there best sellers of mosquito spray and devices which I have no interest still waiting on a reply
1 novembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Rose,
I understand your frustration, and I appreciate you taking the time to explain everything in detail. The experience you described during the ordering process and after receiving your hearing aids clearly left you feeling disappointed, and that’s not how we want any customer to feel. Your comments about how our upgrade offers and return policy were presented are taken seriously, and we’ll use this feedback to make the process clearer and easier to navigate moving forward.
I’ll personally make sure your case is prioritized in support and handled directly by me. Please check your email inbox in a few minutes, as I’ll be reaching out to provide a resolution on a higher priority.
Sincerely,
JD from Ozzi Home
I ordered these hearing aids as I have…
I ordered these hearing aids as I have started to miss hear parts of conversations.
They arrived on time with good instructions on how to use.
The company were very good at communicating and overall I am happy with my purchase
1 ottobre 2025
Non scritta su invito
Risposta di OZ Home
Hi Paul,
I’m happy to hear your hearing aids arrived on time and that you found the setup instructions helpful. It’s wonderful that they’re already making a difference for you and that you had a smooth experience communicating with our team. Thank you for trusting us with something so important.
Sincerely,
JD from Ozzi Home
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.