Couldn't cancel orderwithin 24 hour period. Sent product back to China and am getting no response to getting payment back. No answer to phone or email. Appears I threw away $600. And they hooked... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Es ist mit meiner Bestellung bei Euch alles bestens gelaufen, so wie ich es in Eurer Beschreibung zur Bestellung gefunden habe. Vielen Dank. Ich bin auf Euer Angebot aufmerksam geworden als ich mir ge... Leggi di più
L'azienda ha risposto
!!!!!!!! Achtung Abzocker Achtung Abzocker Bin auf diese Abzocker hereingefallen habe im Juni bestellt ,Bestellung nie angekommen , dann Geld zurück gefordert oder Gerät liefe... Leggi di più
L'azienda ha risposto
Totally different from NHS prescription battery operated hearing aids which had occuring back ground noise. To date ozzi hearing aids have been excellent although trying to find best fit and program.... Leggi di più
L'azienda ha risposto
3,2
Nella media
699 recensioni
Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Good experience
My review is that I had ordered a very expensive set of hearing aids from a
well known company, I had been wearing them for 5 months or so, I did like
them and yes they did help! Some times you would get a squeal or chirp and
the wind really helped too much!!!
So one day saw a pop-up add for the Ozzie home brand of in the canal
hearing aids, I'm a very skeptical person but thought for $100, what the
heck I'll try them, they offered expedited shipping for less than $10 so
did that also!!! It took about a week to get them in, so don't exactly
know what expedited shipping means but any way,
I wore the Ozzie home brand aids and did like alot of features, and didn't
have the wind and squealing issues, on the night of the second day, was
laying on couch watching TV and noticed something didn't seem right so
checked my right ear, it seemed ok. Reached up to my left ear and aids was
gone!!!Had no idea where or when I had lost it! So started checking
couch,kitchen bedroom ect, ect, truck, garage. None to my surprise did not
find it!!! Still did want to experience these hearing aids, so I emailed
Ozzie home and ask them if I could buy a single, or if I had to buy
another set? Ozzie home staff went the extra mile and took care of the
situation!!!! Every Ozzie home person that. Emailed me or I emailed or
texted them was courteous and very helpful.
OZZIE HOME HAS VERY VERY GOOD CUSTOMER SERVICE!!!
THANK YOU ALL OZZIE HOME STAFF AND WORKERS! VERY HAPPY AND WELL SATISFIED
CUSTOMER!!
5 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Calvin,
Reading your review truly made my day. I can sense the journey you’ve been on, from trying those expensive hearing aids to giving ours a chance despite some skepticism. It’s wonderful to hear that you noticed such a difference in comfort and performance, especially without the wind noise and feedback issues you had before. Losing one of them so quickly must have been frustrating, but I’m really glad our team could step up and make things right for you.
Your kind words about our customer service mean a lot to all of us here. Going the extra mile for customers like you is exactly what we’re here for, and knowing we earned your trust makes it all worthwhile. Thank you for sharing such a detailed and heartfelt story, and for letting us be part of this positive experience.
Sincerely,
JD from Ozzi Home
Ordering was easy and updates were…
Ordering was easy and updates were always available.
30 settembre 2025
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Risposta di OZ Home
Hi Rick,
I’m really glad to hear that the process was smooth and reassuring for you. Having clear updates and an easy ordering experience makes all the difference, and I’m so pleased we could deliver that for you. Thank you for trusting us and for taking the time to share your positive feedback.
Sincerely,
JD from Ozzi Home
Be aware
Be aware. Their warranty does IS NOT VALID IF YOU ACTUALLY USE THE HEARING AIDS. That's right, if you don't open the box you can return them and get a refund. If you try them out to see if they work, the warranty is no longer valid.
17 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Den,
I hear your concerns clearly, and I want to address them directly. You’ve highlighted issues with how the warranty feels restrictive if the hearing aids are actually used, and how that can seem unfair when the intention is simply to test if they work properly. I understand how this could be viewed as misleading or frustrating, and it shows us that we need to communicate our policies with greater clarity so there is no room for doubt.
I will handle your case personally and make sure it is prioritized in support. To move this forward at the highest priority, I’ll need your order number. Since this is a different platform, we do not have access to your complete details or order information here. For that reason, I’ve used the Trustpilot feature to request those details. Once you provide them, I can ensure this is addressed without delay.
Please respond as soon as possible so we can resolve this for you at the highest priority.
Sincerely,
JD from Ozzi Home
Hearing aids
I bought these hearing aids because I was disappointed with the NHS pair, I wasn't disappointed with the aid's you supplied, they did take a little bit of time to learn how to fit them and get used to them, but, once I did I haven't looked back. You kept me informed of when to expect them and where they were en route. I would recommend these hearing aids and thank you very much.
1 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Simon,
Thank you so much for sharing your experience. It means a lot to hear that after being let down elsewhere, you’ve found real comfort and reliability with your new hearing aids. Adjusting to something so important takes patience, and it’s wonderful to know that once you got the fit right, you felt such a positive change. I’m also glad our updates along the way gave you confidence while waiting for them to arrive. Your recommendation is truly appreciated, and I’m grateful that we could make this difference for you.
Sincerely,
JD from Ozzi Home
They are crooks…
UPDATE(IMPORTANT)
I was contacted by OZZI HOMESasking me to change my review. They apologized several times but still wouldn’t give me an address to return the product. Then they offered me to keep the product and not have to send it back and said they would refund my money. But….when it came to returning my money, they claim their systems are down and can’t process a refund. They must not have fixed it because I still haven’t received a refund. They also offered to ZELLE the funds but I don’t have that capability. They then asked for my bank account information so they can send money to it. I WASNT ABOUT TO GIVE THEM MY BANK INFORMATION. THEY HAVE CHEATED ME ALREADY AND NOW THEY WANT ACCESS TO MY BANK!!!!???
DO NOT GET INTO THE SAME MESS I DID WITH THESE CROOKED PEOPLE. YOU CAN THANK ME LATER.
These people won’t provide instructions as to where to return the product for a refund after numerous attempts to get the info. No info on product information and they won’t respond beyond “we will get back to you”. They are crooks.
Update: they sent me two emails asking for more information but just like with other correspondence from my wife, there appears to be no way to send them the information that is requested and was sent previously when we started communicating with us.
Don’t trust them. I welcome them contacting me directly so we can settle this crap!
13 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Walt,
I can see how frustrating this has been for you, and I want to address every point you raised. You mentioned not receiving return instructions despite multiple attempts, as well as not having clear product information and limited responses from our team. I understand how that would feel unhelpful and inconvenient, and it is absolutely something we need to do better on.
I will handle your case personally and make sure you are prioritized in support. To move this forward at the highest priority, I’ll need your order number. Since this is a different platform, we cannot see your complete details or order information here, which is why I’ve used the Trustpilot feature to request those details. Once you provide them, I can ensure this is resolved without further delay.
Please respond as soon as possible so we can get this taken care of for you at the highest priority.
Sincerely,
JD from Ozzi Home
They delivered as expected
They delivered as expected, no reasen to be dissatisfied.
12 settembre 2025
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Risposta di OZ Home
Hi Knut,
I appreciate your feedback and am glad to hear everything was delivered just as expected. It is wonderful knowing the process went smoothly for you.
Sincerely,
JD from Ozzi Home
I was very pleased with the hearing…
I was very pleased with the hearing aids until I lost one of them I have looked every where I will now have to go back to my old hearing aids
With thanks Roger Moorhouse
26 settembre 2025
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Risposta di OZ Home
Hi Roger,
Thank you for sharing your experience. I completely understand how frustrating it must be to misplace one of your hearing aids, especially after being so pleased with how well they worked for you. I appreciate your kind words despite this setback, and I hope you find the missing aid soon.
Sincerely,
JD from Ozzi Home
Prompt service and communications
Prompt service and communications. Highly recommend
12 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi there,
Thank you for your kind words and recommendation. It makes a big difference to know that you felt the service and communication were prompt. We truly appreciate your trust and support.
Sincerely,
JD from Ozzi Home
Good internet insert and good follow…
Good internet insert and good follow up. I don’t know about thé product received it is in charge.
25 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Thèves,
Thank you so much for your kind words about our follow-up and support. I’m glad to know you felt well taken care of throughout the process. I hope once your unit is fully charged and you’ve had the chance to use it, you’ll be just as happy with the product itself. Please don’t hesitate to reach out if you’d like any tips or guidance to get the most out of it.
Sincerely,
JD from Ozzi Home
Risposta di OZ Home
Hi Doris,
Thank you so much for your kind words. It truly means a lot to hear that our customer service team has been courteous in supporting you. We always strive to make every interaction feel helpful and respectful, and I am so glad that came through in your experience.
Sincerely,
JD from Ozzi Home
MIA Hearing Aids
I received my order today and when I opened the box there were no hearing aids in it. The box was empty. What a joke.
24 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi there,
I can see why you are upset, and your concern is valid. Receiving an empty box is not the experience anyone should have, and I want to assure you that I will handle your case personally.
You deserve clarity and a proper resolution. I will need your order number to move forward. Since this is a different platform, I cannot see your complete details or order information here. I have used the Trustpilot feature to request your order details, and once you provide them, your case will be treated with the highest priority. Please respond as soon as possible so that we can address this without delay.
I will also make sure your case is prioritized in support once the information is provided.
Sincerely,
JD from Ozzi Home
Abismal!
My experience with your company and my BTC CIC Hearing Aids, has been extremely disappointing from start to finish. The issues began with your website, which provides no option to cancel an order once placed. When I reached out to support, I was told the item had already shipped and that I could only request a refund after delivery. Since there was no way to cancel, I had no choice but to file a credit card dispute.
The second major problem was shipping. I paid for priority delivery, yet no clear delivery timeframe was provided. The tracking eventually showed the package was returned by the shipper without any delivery attempt. When I contacted support again, you claimed there was a problem with the shipping number. At this point, I emailed your company explaining that I had already filed a dispute and again requested cancellation, as the order had never arrived.
Instead of resolving the issue, your company demanded I withdraw my dispute before proceeding further—something I refused, since I still had not received the product and had no chance to apply for a refund in a timely manner. Only afterward I refused to drop the dispute, did you offer me a 50% refund and a promise of timely delivery, which I accepted. While the product eventually arrived, the partial refund promised has still not been issued.
Unfortunately, the problems did not end there. The device itself is defective, producing an intermittent high-pitched squeal even after troubleshooting with your support staff. Its quality is no better than a cheap, generic sound amplifier, and overall, I cannot recommend this product or any other product your company provides.
1 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Barney,
I have read your review carefully, and I want you to know that your concerns are being taken seriously. You raised several points that deserve direct attention.
You mentioned the difficulty of canceling an order once it was placed. While our system is designed to process orders quickly, I understand how this created frustration for you. We are committed to reviewing how our process could give customers more control and flexibility.
You also highlighted the challenges with shipping, priority delivery expectations, and tracking issues. Your feedback here is important, and I will make sure it is shared with the relevant teams so that improvements can be made around clearer communication and follow-through.
Regarding your experience with the credit card dispute and the partial refund that you mention was never completed, I will handle your case personally. I want to ensure this situation is reviewed properly, but I will need your order number first. Since this is a different platform, I cannot see your complete details or order information here. I have used the Trustpilot feature to request your order details, and once you provide them, your case will be prioritized at the highest level. Please respond as soon as possible, since we can only address this with higher priority after receiving that information.
Finally, you shared concerns about the quality of the device itself. I hear your disappointment, and while many customers have found value in our products, your experience shows us where there is room for improvement in both quality and support follow-up.
I will personally make sure your case is prioritized in support once we have your order number.
Sincerely,
JD from Ozzi Home
Hearing aids that really do work
Thankyou so much for sending us the great hearing aids.
My partner is so pleased they work brilliantly, once he got used to them .
So very good to find a produ t that does what it says ,& more .
Kind regards Sandra & Doug
9 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Sandra and Doug,
Thank you so much for sharing this with me. It really makes my day to hear how much of a difference the hearing aids have made for your partner, and even better that he settled into using them so well. Finding something that truly does what it promises, and even more, is exactly what we hope for all of our customers. I’m so glad it has brought you both this kind of peace of mind and confidence.
Sincerely,
JD from Ozzi Home
No Difficulty Hearing. . .
Went in for a hearing test and found out that I do not have a hearing problem. I have already asked for a refund and intend to return the BetterHearing CIC Hearing Aid which I purchased. Please provide the shipping address and any other information I may need to return the entire package to you. Thanks, Carlene Vogt
15 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Carlene,
Thank you for sharing your feedback with us. I completely understand your situation and appreciate you letting us know. For the best support moving forward, I recommend reaching out to our customer experience team, as they will be able to provide you with all the details you need.
Sincerely,
JD from Ozzi Home
Getting it after a lengthy wait due to…
Getting it after a lengthy wait due to parcel going stray,but it was replaced eventually.
20 agosto 2025
Non scritta su invito
Risposta di OZ Home
Hi Mehran,
I really appreciate your patience and understanding, especially after the frustration of your first parcel going missing. I am glad to know that the replacement arrived safely in the end and that you now have your order with you. Your willingness to stick with us through that delay means a lot and I am grateful you gave us the chance to make things right.
Sincerely,
JD from Ozzi Home
Really tremendous follow up!
5 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi there,
Thank you for recognizing our follow up. We believe good service does not stop once a purchase is made, and your feedback shows we are on the right track. I am very grateful that you noticed and appreciated the effort.
Sincerely,
JD from Ozzi Home
Wonderful service
Wonderful service, absolutely delighted with my purchase.
10 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Robert,
Your feedback truly brightened my day. I am delighted that you had such a positive experience and that you are happy with your purchase. Providing wonderful service is always our goal, and it is great to know we achieved that for you.
Sincerely,
JD from Ozzi Home
It was a great useful product with a…
It was a great useful product with a really fast delivery
1 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi there,
Thank you for taking the time to leave your feedback. I am so pleased to hear that you found the product useful and that the delivery was quick. We know how important it is to receive items promptly, and I am glad we could make that happen for you.
Sincerely,
JD from Ozzi Home
Risposta di OZ Home
Hi Stephen,
I really appreciate your kind words. It is wonderful to hear that everything arrived right on time and that the product met your expectations. Simple, reliable experiences like yours are exactly what we aim to deliver.
Sincerely,
JD from Ozzi Home
Replacement hearing aids. The first hearing aids I received…
The first hearing aids I received appeared to be faulty, but the company replaced them as soon as I reported the fault. I found the hearing aids a little awkward at first, but I soon got the hang of it. I would recommend the company for anybody looking to purchase hearing aids, as they are good value.
1 settembre 2025
Non scritta su invito
Risposta di OZ Home
Hi Mel,
Thank you for sharing your experience. I am glad we could replace your initial pair quickly so you were not left waiting. It is great to hear that after a short adjustment period you are now comfortable using them. Your recommendation means a lot, and I am happy to know you see the value in them.
Sincerely,
JD from Ozzi Home
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