musicGuard Recensioni 266

TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

I have been with Music guard for many years their customer service is always outstanding, friendly and efficient. Nothing is ever too much trouble I would not use any other company.

L'azienda ha risposto

Valutata 5 stelle su 5

Just renewed policy with Music Guard. Have never made a claim but impressed with very helpful telephone adviser who explained all the benefits really well. Feel confident that what I need is well cove... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

No need to claim so far, so review is only based on ease of policy set up. Good options offered on instrument insurance, e.g. only insuring 25% / 50% taken out of house in one go, thereby lowering pre... Leggi di più

Valutata 5 stelle su 5

I bought my public liability insuranceon line with MusicGuard, after a recommendation from a friend of mine. I also phoned as well, before buying it, just to check on a couple of things, as I'm not th... Leggi di più

Dettagli dell'azienda

  1. Broker assicurativo

Scritti dall'azienda

Providing insurance to protect the UK's musicians and DJ's for over 20 years


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

266 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Extremely quick turnaround of my claim

My claim was processed very quickly & efficiently once I had submitted the supporting documentation.

Settlement payment was initiated within 10 days of submitting my claim.

Definitely recommend - 5*

10 febbraio 2026
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Risposta di musicGuard

Hi Stephen, Thanks for leaving us a 5* review! We are happy to hear you found the claim process quick and easy and hope you feel at ease that we've got you covered!

The Guard Social Team

Valutata 5 stelle su 5

I have been with Music guard for many…

I have been with Music guard for many years their customer service is always outstanding, friendly and efficient. Nothing is ever too much trouble I would not use any other company.

3 febbraio 2026
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Risposta di musicGuard

Hi Sue,

It's great to hear you had great service with us and we're delighted to cover your needs. We appreciate you taking the time for review too!

Best wishes,
The Guard Social Team

Valutata 5 stelle su 5

Never have to make a claim

Never have to make a claim, covered my new deck with them. Fast and efficient thank you.

15 dicembre 2025
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Risposta di musicGuard

Thank you for your 5-star review! We are happy to hear all your needs were supported. Have a great Christmas!

Best wishes,
The Thistle Social Team

Valutata 5 stelle su 5

Amazing service

Amazing service. Thank you to Toby for handling the situation with the utmost professionalism

9 dicembre 2025
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Risposta di musicGuard

We appreciate the time you've taken to write your review! We hope you have a great Christmas!

Best wishes,
The Thistle Social Team

Valutata 5 stelle su 5

Highly recommend

Straight forward, quick and friendly service, I would highly recommend

12 settembre 2025
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Risposta di musicGuard

Hi there,

Thank you for your lovely review - we appreciate your feedback!

Best wishes,
The Guard Social Team

Valutata 5 stelle su 5

The whole process was easily

The whole process was easily, speedy and supportive. Communication with all staff was easy, relaxed and clear.
Information shared was again clear and easy.
Staff were polite, approachable as well as being professional

27 marzo 2025
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Risposta di musicGuard

We are glad to hear how easy you found our entire process, we love hearing this feedback about our agents too!

Guard Social Team

Valutata 5 stelle su 5

Staff member I spoke to over the phone …

Staff member I spoke to over the phone was very helpful and professional, done what I needed to with ease. Would definitely recommend.

25 marzo 2025
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Risposta di musicGuard

Thank you for taking the time to leave a review about the great service you have recieved, we will ensure the feedback is passed on!

Guard Social Team

Valutata 5 stelle su 5

I had my dj equipment insured with…

I had my dj equipment insured with music guard. Once i collated all the relevant information for them to process my claim everything was sorted promptly. Great company and everyone was helpful.

13 gennaio 2025
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Risposta di musicGuard

Thank you for your wonderful feedback Alex! We're so glad to hear that your claim was processed smoothly and promptly, It's great to know that you had a positive experience with our team—being helpful and efficient is always our goal!
If you ever need anything else in the future, feel free to reach out.
Guard Social Team

Valutata 5 stelle su 5

Really impressed with how they have…

Really impressed with how they have handled my claim, quickly and responsively, best insurance for music equipment

9 gennaio 2025
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Risposta di musicGuard

Thank you so much for your kind words Glenn! We're thrilled to hear that you were impressed with how we handled your claim. Providing quick and responsive service is always our goal, and it's fantastic to know that we’ve met your expectations.
If you ever need anything else, please don’t hesitate to get in touch.
Guard Social Team

Valutata 5 stelle su 5

The ease of dealing with the agents

The ease of dealing with the agents. Being a stressful time, they made sure to deal with my case swiftly and orderly.

23 dicembre 2024
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Risposta di musicGuard

Thank you for the amazing 5* review, We are happy to see that that we could help you out when you needed to us most. We will ensure the feedback is passed on to the agents who have helped you!

Guard Social Team

Valutata 5 stelle su 5

Caitlin was helpful and friendly

Renewed my policy by phone, Caitlin was very helpful and friendly. She read through the necessary policy details, and sorted out the payment easily but phone.

25 novembre 2024
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Risposta di musicGuard

Thank you for this wonderful review, we love hearing about your experience with the team! We will ensure Caitlin gets this positive feedback!

Guard Social Team

Valutata 5 stelle su 5

Claim for repair of damaged instrument

This was a fairly easy process. A prompt and friendly service. My instrument will soon be repaired and back in my hands.
Many thanks.

6 novembre 2024
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Risposta di musicGuard

Thank you for the great feedback Tim! We are glad you experienced a smooth claims journey. We will pass this feedback onto the claims team.

Guard Social Team

Valutata 5 stelle su 5

As ever,query dealt with…

As ever,query dealt with politely,efficiently and helpfully. Really quick and a pleasure to talk to. Renewed policy yet again.

21 ottobre 2024
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Risposta di musicGuard

Thanks for the great review Steve, we really appreciate the feedback about our staff.

Guard Social Team

Valutata 5 stelle su 5

Very helpful telephone Advisors. Just renewed policy with Music Guard

Just renewed policy with Music Guard. Have never made a claim but impressed with very helpful telephone adviser who explained all the benefits really well. Feel confident that what I need is well covered with an affordable premium. Always lovely when you don't have to hold forever to speak to an adviser. I'm always impressed when I phone- they send out public liability cert & insurance docs very promptly

9 ottobre 2024
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Risposta di musicGuard

Thank you so much for the feedback Sheila. We love hearing about the great service our staff provide. Have a great day.

Guard Social Team

Valutata 1 stelle su 5

Slow communication

Slow communication. But overall fair

27 agosto 2024
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Risposta di musicGuard

We are really sorry that you have experienced slow communication Allan. We want to know what we can do better and would appreciate any feedback on the communication you are referring to so that we can make improvements. We hope to hear from you soon.

Guard Social Team

Valutata 5 stelle su 5

Great Company

Been with company many years, received renewal and i askeuardd for it to be looked at, and they managed to give me a much better price. Having to make a claim was simple and easy with no fuss, gave evidence they needed at 15.25 on a friday afternoon and claim was agreed by 17.00 that evening. Jamie my claims handler could not have made the process any easier. Will always continue to use Music Guard, im in my 14th year now

16 maggio 2024
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Risposta di musicGuard

Gary thank you for the excellent review back in May! We are super pleased to hear about your experience and the loyalty you have shown us.

Guard Social Team

Valutata 5 stelle su 5

My First Insurance Claim Ever.

Sadly had to make a claim on my MacBook Pro and was unsure what to do has this was my first ever claim on any form of insurance. The service I received was amazing,very helpful and everything was explained. Such an easy process and was delt with so quickly. Can’t thank the Jaime and the team enough.

29 febbraio 2024
Non scritta su invito

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