LawnGuru Recensioni 125

This company is borderline fraudulent. Providers will schedule lawn mowing. Ignore messages. Never show for a week. Then arrive at your home, lie. Leave without mowing and then mark your job as done and you will be charged. This happened to me over the past two weeks. Provider was scheduled for Thursday mow. Didn’t show. Ignored messages until Saturday. Then told me his phone was destroyed. Ok. Gave him the benefit of the doubt. Said he’d be there next day (Saturday). Never showed. Didn’t show Sunday. Sunday evening I messaged asking if there was another issue. No response. So I messaged telling him to cancel. I’ll find someone else. Monday afternoon he shows up at my house. Claims he never spoke to me. “Just got the job now”. He then just leaves and marks the job as completed in the app. So I am charged. Then on the receipt, provides a picture of another home that isn’t mine. So I contact support on the app. Zero help. They tell me I won’t get a full refund because the provider traveled to my home and they incurred expenses. HE SHOWED UP 5 DAYS LATE AND DID NOTHING AND FILED A FRAUDULENT RECEIPT. Do not use this company. The providers can just take pics of random homes, claiming they did the work and no matter obvious it is that they’re lying, the company will charge you anyway.

The absolute worst. Firstly, my provider immediately complained about LawnGuru when I introduced myself.
I paid a surcharge for longer grass and he raised his deck and just cut once, leaving some of the grass untouched.
He blasted a piece of napkin all over my front yard. He didn’t weedeat at all.
When I complained to support, she said they had pictures and my grass was not the 6” I claimed it was when finished. I took photos back to her showing blades of grass that are 8 and 10 inches just 3 days later.
The grass along my driveway has gone to seed. She said they don’t edge except hard surfaces. I just want the weedeating I paid for.
When I cancelled him and got a new provider, I explained my situation and he said maybe I should just cancel now and find someone else. So I did.
The truth is that LawnGuru pays so low, they use local upstart companies instead of reputable contractors. These people are mad before they even get to your lawn so don’t expect any level of pride in work.

Non existent customer service, unsure there is anyone employed for this other than automated bots. Garbage company, any self respecting person would never use.

Sloppy lawn mowing. Dumped all of the clippings in one section of my back yard.

This company is a scam. Didn't complete the work and didn't clean up. Customer service useless.

If you have a good provider through lawn guru cancel lawn guru and keep your provider. The main reason why people don’t actually do the jobs and drop them is because lawn guru is usually screwing the provider. The providers know what the job is worth yet Lawn Guru still wants to pay the service provider less than $30 dollars. They need to get more realistic with the prices or the company will go down hill. Gas is expensive now, cost of living has gone up yet they expect service providers to do a yard that’s trashed for a low price because other yards go for that much. Gtfo

I really wish that I checked the reviews before ordering lawn service. Services were supposed to be rendered within 48 hours and payment processed after services were complete...and yet here we are with no service 48 hours later and my cc has been charged...Customer service is non existent. They dont respond to calls (just a message machine), text, or "live chats." will have to go through the dispute process with CC company. Buyer beware.

The job of cutting my grass was accepted then "released" by 3 different providers. Around 15 days after I had contracted for service, a provider actually cut my lawn. They charged me an "overgrown" fee. They missed lines of grass between mower passes, didn't cut the dogyard grass AT ALL, didn't trim along the fence line, and cut AROUND a temporary tag (from TrueGreen).
Nope, not a fan.

Terrible company! I booked a scheduled appointment with lawn guru to cut my grass. They did not show up. In addition, they didn’t bother to give me a call to let me know they couldn’t make the schedule appointment. They texted me the next day and told me they were on their way to cut my grass. I had already cut my grass and told them do not to come. Most of all, they had the audacity to charge my credit card. I texted them back and told them to refund my money for a service they didn’t deliver they did not respond. I had to file a fraud claim with my credit card company to get my money back. Stay away from Lawn Guru they are a scam!

This business is a scam. Horrible customer support and people frequently no show. We even had a person scheduled to come after multiple no shows and Lawn “not a guru” cancelled the appointment after calling to ensure someone was coming. Complete runarounds. Avoid at all costs.

Would give zero stars if I could. Horrible experience. I cancelled any future service. My fence is busted from them trying to force their mower in my back yard which they knew the entrance size and that a rider would not fit. While doing that they scraped my house and ran over my fire pit (which was in the flower bed and not in the way which also means they drove through my flower bed). And then left it that way. Not to mention it’s an horrible mow job as well. Entire strip down my back yard that they missed. I could actually tell so much more. And they were just going to drive off. Until I got to enjoy their presence for another 30 minutes as they broke down in front of my house. Customer service asked how it went. I told them and have heard nothing. And yes, I was charged for the mow.

No one showed up. paid extra for specific day service. ghosted. Tried contacting customer service and nothin. Scam of a company that i will get shut down. Seems to be a recurring problem.

Do not use this company. They contract people out. The guy who did my yard only did half of it. They sent him back out and I can see the mowers tracks where he started and stopped. Only did just enough to send a “confirmation photo” then left again without finishing the job. Terrible company

Just want to thank everyone who left a review. I was just about to order mowing service. Glad I came here first.

Order snow plow at 8:00 am.Recd confirmation.
After 16 hrs recd no service or communication.
Canceled order.
Don't recommend Co

PLEASE DO NOT USE. THESE GUYS ARE TERRIBLE. The app doesn’t work. You have no one to talk to via phone at all. Service personnel didn’t cut my lawn but said they did and they still took money from me. Hard to cancel. Also, it’s a free for all with your card being on file. Please don’t use..!!!!

Service: Lawn mowing & maintenance
Critical: Professionalism, Quality, Responsiveness, Value
This company seemed like a great idea.
DON'T RISK YOUR PROPERTY DAMAGE!

They don't take responsibility for the people who work for them, they hire contactors. The contractors barely respond and they also take 0 responsibility for their actions.

They did our lawn a hand full of times, no one else touched our property.

The last session, they sliced our entire screened in porch open((which was when I ended service)), they shattered 3 of our sprinkler heads, we just found the casing for our internet cable is shattered as well((never was before)) not to mention, they cut the grass so short that the lawn cooked in the heat, now in dealing with a ton of property damage and a half dead lawn.

I have NEVER delt with someone so unprofessional in my entire life. On top of all of the issues, the contractor responded to me with this, "We didn't break anything" the over head company, lawn guru said they aren't responsible for anything. Tell me how this is even remotely legal?

They did no investigation into what our complaints were, I wish I could give a negative rating, this company is a complete hoax, don't trust them.

Lake nona, Florida.

John came out once to cut the grass and was in a schedule of every other week. Came out once. The next time he took a pic of the yard and posted completed, however literally did nothing. We cancelled our service with them. Got desperate bc no one else could come out so we signed up with another person, Naim, for a one time cut. He said he would be out that day. He messaged daily said they were running behind. On day 4 he said the equipment was broken. Worst service and company ever. We just moved here and our lawn mower is broken so poor luck for us all around.

Do not use Lawn Guru! Our provider used to do a decent job but then started using a zero turn mower on our property. This left the grass looking terrible and one of our sprinkler shut off valve covers was run over which popped it out of place and then he cut it up into dozens of sharp piece which are littered throughout our lawn where my son plays. I notified Lawn Guru and they said the damage was “not in line with any service provided by Lawn Guru or its providers”. Are you kidding? I sent them pictures of the cover clearly cut up and pictures of how bad the grass looked but they said they wouldn’t do anything about it. Don’t use these people, if you have a problem they’ll leave you to deal with it.

Horrible service from Jamie and Will in Phila. They were supposed to start in late March, never started until April. When they did finally arrive, they left bales of uncut grass all over my lawn and just drove off leaving me with a mess. Then they started being late, 18 days without a cut, and then 19 days. But, the worst part is sending this girl out here in the pouring rain, who told me she had 12 more grass cuts to do in the rain. Horrible, beyond words..I had to leave them.Dates they were here 4/10 ,4/28, 5/17/ 5/31