ilāpothecary Recensioni 17

Risposta di ilāpothecary

4 giorni fa

Dear Customer,
We were very surprised to read your message, as the SOS Body Balm is listed on our website as a pre-order item with the notice: “Expected to ship: May 25, 2026” displayed on the product page at the time of purchase.
We also checked our records and can confirm that our team responded to your message within 24 hours of receiving it, asking for your order details via Instagram so we could look into this further for you.
We sincerely apologise for any confusion or disappointment caused and appreciate your patience. Your order will be delivered by next week.
Please do let us know if there is anything further we can assist you with.
Warm regards,
The ilapothecary Team

Risposta di ilāpothecary

28 apr 2026

Dear Isobel,

Thank you for taking the time to share your feedback. We’re truly sorry to hear you experienced an allergic reaction, although we’re glad you enjoyed the texture and fragrance.

Our products are made with 100% natural ingredients, and as every individual’s skin can respond differently to essential oils, sensitivities can occasionally occur. We’re pleased our team was able to support you promptly and process your refund.

Thank you again for trying ilapothecary.

With love,
the ilapothecary team

Risposta di ilāpothecary

28 apr 2026

Dear Linda,

Thank you for your feedback. We’re very sorry to hear that the scent did not meet your expectations, and we apologise for the delay in our team’s response. They have since replied to your email. The actual formulation of this aroma roller is 100% natural and features these specific essential oils: grounding sandalwood blended with sensuous rose, and soft notes of vanilla, which reflects exactly the fragrance profile described on our website and all communication materials. It is also one of our most loved aroma rollers and a global bestseller among our customers. Of course fragrance preferences are naturally very personal. We have responded on email to resolve this unfortunate circumstance.

We appreciate you taking the time to share your thoughts.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Fiona,

Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying everything you’ve purchased from ilapothecary and that you love the quality and fragrances.

It means so much to our community to have your support, and we’re truly grateful you’re enjoying the experience.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Sally,

Thank you so much for your lovely feedback and for coming back for a second order. We’re delighted to hear you’re just as happy with the products.

It means so much to our community to have your continued support, and we’re really pleased you’ve had a great experience with our service too.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Amanda,

Thank you so much for your lovely feedback. We’re so pleased to hear you’re enjoying the deep, lasting scents and that your order arrived quickly.

It means a lot to our community to know both the products and service have met your expectations.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Claudia,

Thank you so much for your kind feedback. We’re delighted to hear you’re happy with both our products and our customer care.

It means a lot to our community to know your experience has been a positive one, and we truly appreciate your support.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Chris,

Thank you for your feedback.

We’re very sorry for the delay you experienced with your order. As soon as we were made aware of the courier issue, our team took action to resolve — resending a new order and arranging collection as per your request, which was completed on 4 March.

We always aim to provide a smooth and timely experience, and we regret that this did not initially meet expectations.

If there is anything further we can assist you with, please don’t hesitate to reach out.

With love,
the ilapothecary team

Risposta di ilāpothecary

2 mag 2026

Hi Samantha,

Thank you for taking the time to share your feedback. We’re sorry to hear that the scent and experience were not what you expected.

At ilapothecary, all of our products are made with 100% natural ingredients and essential oils. We do not use synthetic chemicals or artificial fragrances, which means the scent profile can feel different compared to conventional room sprays.

Our room sprays and pulse point oils are among our bestsellers, appreciated by many customers for their natural aromatic blends and wellbeing benefits.

We completely understand that scent is very personal, and we’re sorry this wasn’t the right match for you.

Warm regards,
ilapothecary Team

Risposta di ilāpothecary

27 apr 2026

Dear Chris,

Thank you so much for your beautiful words. We’re truly delighted to hear that ilapothecary products have become an essential part of your daily ritual for health and well-being.

It means a great deal to our community to know our formulations are supporting meaningful moments in your everyday life. We’re so grateful to have you with us.

With love,
the ilapothecary team

Risposta di ilāpothecary

27 apr 2026

Dear Cherry,

Thank you so much for your beautiful words. We’re truly delighted to hear that Beat The Blues has become such a meaningful part of your daily routine and that it continues to support you both day and night.

It means so much to our community to know our products are making a genuine difference in your experience. We’re so grateful you’ve discovered ilapothecary and are part of our journey.

With love,
the ilapothecary team

Risposta di ilāpothecary

2 mag 2026

Dear Louise,

Thank you for your feedback. We were sorry to read your comments, particularly as our team responded within 48 hours and issued a full refund for your order.

Tracking information indicated that the parcel was held with local customs pending recipient action, and it appears that collection arrangements were not completed. As is standard with international deliveries, customs handling and any required follow-up are typically the responsibility of the recipient.

We do appreciate you reaching out and are pleased to see your continued orders to UK addresses, which tend to offer a smoother delivery experience without customs involvement.

With love,
the ilapothecary team