CeX/Webuy - Ireland Recensioni 43.933

Risposta di CeX/Webuy - Ireland

12 mag 2026

Hey Bill,

Thank you for your review and please accept my sincere apologies for any discrepancies faced with your order(s).

We have buy-in standards in place where we ensure to purchase fully working and good quality products. Additionally, we take measures to ensure that items are accurately listed and sold in accordance with their specifications, although the possibility of human error cannot be entirely eliminated.

Should there be any issues raised, we advise customers to return the item so it can be checked by our team, and a resolution can be offered as per our online returns policy.

It is good to know that you received your refund quickly. You may also be advised that, along with returning to stores, online orders can also be posted to us using our prepaid shipping label.

If you have any further queries, do not hesitate to contact us via our support page ie.webuy.com/support and we will be happy to assist you.

Regards,
Jessica

Risposta di CeX/Webuy - Ireland

12 mag 2026

Hi Shane,

Thank you for your review and I am sorry that your recent purchase didn't go as planned.

Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect, missing or unfit for online sale, thus, to avoid the inconvenience of returning the item to us, such orders are cancelled.

With the way our system works, we try to assign this item to another store depending on availability, however, this is not possible every time.

To assist you further, I have sent an email to your registered email ID. Please check your spam/junk folders in case you are unable to locate it in your inbox.

Regards,
Ashwin

Risposta di CeX/Webuy - Ireland

12 mag 2026

Hi,

Thank you for your review and it is unfortunate that your store visit has not gone as expected.

Being a customer-driven business, we place a strong emphasis on delivering the best possible service to our customers. In case of any issues, our customers can highlight them to us so we can check and advise further.

It seems that you haven't contacted us about this yet. Please contact us via our support page https://tinyurl.com/4uxxeayf with the subject line "Trustpilot Bro this is a XXXXX store" and I will be happy to assist you further.

Regards,
Ashwin

Risposta di CeX/Webuy - Ireland

12 mag 2026

Hi Cristian,

Thank you for your review.

Being in the business of pre-owned goods, items undergo thorough testing as per the laid-out guidelines to ensure they are suitable for sale. Whilst they may exhibit signs of wear and tear, we ensure they are able to function as intended.

In case the device didn't meet your expectations, it can be returned as unwanted within 14 days via post or to nearby stores and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/4ee3bckk.

If you require further assistance, feel free to contact us via our support page and we will be happy to help you out.

Regards,
Ashwin

Risposta di CeX/Webuy - Ireland

Aggiornata il 10 mag 2026

Hi Remigijus,

Thank you for taking the time to leave your review. I am sorry to hear that several of the hard drives you received were not performing as expected and showed bad sectors during testing. I understand how disappointing this would have been, especially after purchasing multiple drives.

As we deal in used goods, all items are tested before being bought in and resold. However, due to the unpredictable nature of electronic components, faults can occasionally develop or become apparent after further use and testing. Your feedback regarding the condition of the drives has been passed on to the relevant store management and testing teams for review.

You have the option to return the items for either a refund or a replacement. The items can be returned to any of our stores along with the invoice, or alternatively sent back to our warehouse by post.

For full guidance on the return process, please refer to our returns policy here: https://bityl.co/CIgv

Regards,
Nikita.

Risposta di CeX/Webuy - Ireland

10 mag 2026

Hi Noah,

Thank you for posting your review.

Please accept our apologies for the issues with the GPUs you received, and I fully understand your disappointment.

Be assured, I will be forwarding this review as feedback to the sending store management teams so that their testing procedures are reassessed.

To look into this further and work towards a solution, I have sent an email to your registered ID. Feel free to write back on the same thread for more help.

Regards,
Ramson.

Risposta di CeX/Webuy - Ireland

Aggiornata il 10 mag 2026

Hi Jessica,

Thank you for taking the time to leave your review. I am sorry to hear that you received the incorrect Apple Watch and that the device was activation locked upon arrival. I understand how disappointing this experience must have been, especially as this was your first time purchasing a refurbished item.

I also regret to hear that you were unhappy with the customer service experience provided during the process. This is certainly not the standard of service we aim to deliver.

Your feedback regarding both the incorrect item and the activation lock issue has been passed on to the relevant store management and fulfilment teams for review so that appropriate checks can be reinforced going forward.

I can see that the refund has now been processed for you. While I understand that this experience has impacted your confidence in refurbished products, I appreciate you taking the time to share your feedback with us.

Should you need anything else, please feel free to contact us through our website support form and we will be happy to assist you further.

Regards,
Nikita.