Games were delivered very quickly , ordered 2 psp games in a Friday evening got them Tuesday morning . Good condition, good cases . No complaints really. If I’m being OCD one of the games I got Burnou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I bought a used Panasonic Lumix Bridge Camera for a beginner to introduce them to wildlife photography. Very speedy delivery. Well packaged. Camera was exactly as described. In good working order. Wit... Leggi di più
Ps4 in good conditions considering its used, controller as well. The controller was the only thing with signs of used more clearly, but still small. They delivered so fast, im very satisfied. Would bu... Leggi di più
Absolutely terrible experience with CeX yet again. I ordered a case for an iPhone 15 Pro and they sent me an iPhone 15 Pro Max case instead, even though the order clearly states the correct model... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Scritti dall'azienda
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Informazioni di contatto
4,0
Molto buono
43.933 recensioni
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You sent me the wrong item
You sent me the wrong item, just genuine incompetence really.
4 maggio 2026
Risposta di CeX/Webuy - Ireland
Dear Michael,
Thank you for your review.
I'm sorry to learn that you received an incorrect item and please accept my apologies for the inconvenience caused.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Looking at our records, I noticed that your order was refunded in line with our return policy.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
The phone wasn't factory reset properly…
The phone wasn't factory reset properly from the shop and after I had been out all day the battery went flat then required a draw code to get into the phone that I hadn't set and must have been set by the previous owner. I was down the county at a wedding and had no phone for the weekend. It had to be reset again and whatever pictures and video I got at the wedding are now gone. It wasn't the most ideal situation.
Also when I went into the shop to see about getting a phone the staff in letterkenny were so unhelpful and bothered. That is why I had to order online. The customer service was very poor.
5 maggio 2026
Risposta di CeX/Webuy - Ireland
Dear Luke,
Thank you for your review.
As we deal in pre-owned devices, data deletion is one of the most important parts of our testing process. We request all customers to factory reset their devices and remove all personal data before handing them over for sale. In addition, we carry out a courtesy check to ensure that no previous data, passwords, or accounts remain on any traded-in device.
I’m sorry to learn about the issue you experienced with your recent purchase.
To review this further, I have sent an email to your registered email address. Please also check your Spam or Junk folder if you do not see it in your inbox.
Regards,
Rahul
My order arrived quickly
My order arrived quickly, and feel at ease ordering with the 5 year warranty from cex
5 maggio 2026
Ordered online
Ordered online. Great experience. Only downside look of laptop in picture was different to what received. Expected silver finish to keyboard but got black all other specs were correct, so really happy.
5 maggio 2026
Imaginary laptop
Not thrilled that the laptop I ordered "was no longer available" & only advised multiple days after the order was placed
3 maggio 2026
Risposta di CeX/Webuy - Ireland
Hi Eddie,
Thank you for your review and I am sorry that your purchase has not gone as expected.
Our stores make every effort to fulfil customer orders, and we have procedures in place to verify product specifications while processing them. However, there are occasions where a store identifies that an item is incorrect, incomplete, or unsuitable for online sale. In such cases, the order may be cancelled to avoid the inconvenience of the customer having to return the item later.
In such instances, our system will attempt to allocate the order to another store, subject to stock availability. If the item is no longer available, the remaining items within the order will be processed and you will only be charged for those items from our end.
Please consider this as an isolated incident and if you wish to make a similar purchase in the future, please contact us via our support page https://tinyurl.com/4uxxeayf with the subject line "Trustpilot 1311596" and I will be happy to assist you further.
Regards,
Ashwin
all good
All items delivered - well packed and on time -- 1 processor + 2 sticks of ram - all 3 items working perfectly
1 maggio 2026
Process was fast enough
Process was fast enough for an online sale although the lack of instructions on how to ship your item could be confusing, I figured it out but I can’t say the same for others
13 maggio 2026
Risposta di CeX/Webuy - Ireland
Dear Addie,
Thank you for your review.
I'm sorry for any confusion with regard to posting your online WeBuy order to us. To know about how to post your order(s) to us, kindly refer to the link - https://tinyurl.com/2jyyt3wx.
Upon reviewing our records, I noticed that the order in question has already been processed. Hope this has been sorted for you.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
So here I am again
So here I am again, as a result of Backmarket letting me down for a camera and lens, I saw that Cex ireland had the same camera and I wanted, and again I picked and paid for them, but yet again I received a text to say the order is cancelled and a refund will be issued. I GIVE UP, no more ordering on line.
12 maggio 2026
Non scritta su invito
Risposta di CeX/Webuy - Ireland
Hi Ken,
Thank you for your review and it is unfortunate to hear that your order was cancelled.
Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect, missing or unfit for online sale, thus, to avoid the inconvenience of returning the item to us, such orders are cancelled.
With the way our system works, we try to assign this item to another store depending on availability; however, this is not possible every time.
As you have been in touch with us via email, I will be taking over the thread to assist you further and you can reply back if you require further assistance.
Regards,
Ashwin
Was pleased enough with price i got for…one item.
Was pleased enough with price i got for one phone, but 10cent for Generic power bank and all accessories was unbeliveable. Would buy a Cup of tea.
12 maggio 2026
Non scritta su invito
Everything went as planned
Everything went as planned, I had a few issues partly my choice of hardware was the right one, this was swiftly and easy done by a young lady at the Navan store, first class service, well done, I was then given a voucher by her to buy something on line as the software i wanted wasn't available at the Navan branch, faultless transaction, very pleased
28 aprile 2026
Very quick and seemless
Very quick and seemless, the item came in good working condition
18 aprile 2026
We recently ordered a Steam Deck online…
We recently ordered a Steam Deck online for click and collect at Athlone CeX. When collecting the item, we were told ID was required, which is completely understandable. However, we only had a photo of a passport at the time, and while the website policy doesn’t clearly state that the ID must be physically present, the staff immediately dismissed us without any real attempt to help or explain politely.
The issue wasn’t the policy itself, rules are rules and we respect that. What made the experience unpleasant was the attitude and manner of the staff. They were blunt, dismissive, and repeatedly spoke to us in a way that felt unnecessarily rude and unhelpful.
In the end, we had to cancel the order completely and reorder it under my name because I had my physical driver’s licence with me. Thankfully that worked, but the whole situation could have been handled far more professionally and courteously.
Very disappointing customer service experience overall.
3 maggio 2026
Risposta di CeX/Webuy - Ireland
Dear Niamh,
Thank you for your review.
For Click & Collect orders, customers are required to present a valid form of identification upon collection. Unfortunately, if ID cannot be provided, or if the details on the ID do not match those of the person who placed the order, we are unable to release the purchased items. Please note that all identification documents must be current, original, and photocopies cannot be accepted.
Additionally, I would also like to assure you that our store teams across the region are trained to maintain a professional standard of service, and we always strive to provide the best possible shopping experience for our customers.
I'm sorry to learn that your recent experience of collecting your order in the relevant store did not go as expected.
Please be assured that your feedback has been shared with the store management team for review and corrective action to help prevent similar situations in the future.
Upon reviewing our records, I see that the order in question was collected on 3rd May. However, I was unable to locate any previously cancelled order under your membership account, which leads me to believe that the original order may have been placed by another customer.
In case you need any additional assistance with this, please write to us via our support page via a registered email ID, and we'll certainly assist further.
Regards,
Rahul
Bought blue ray disc from cex
Bought blue ray disc from cex. It was one I've wanted for a long time. Cex have a great range of stock of blue rays and dvds. Movie came in great time well packaged. I checked the disc because with blue rays any scratches can be bad news. I'd say it was never even played or just played once. Mint condition. Always excellent experience with cex
3 maggio 2026
ordered a number of times and happy…
ordered a number of times and happy with each order
4 maggio 2026
Fast delivery and git excalty what was…
Fast delivery and git excalty what was offered for a reasonable price.
Can't fault it
3 maggio 2026
Great service
3 maggio 2026
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