After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Leggi di più
L'azienda ha risposto
I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Leggi di più
L'azienda ha risposto
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su ecoblaze
Scritti dall'azienda
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Informazioni di contatto
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Regno Unito
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Eccellente
598 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to order with quick and free…
Easy to order with quick and free delivery. The second order for us & happy with how the firefighters work every time. Highly recommend. Good price too.
22 maggio 2026
Risposta di ecoblaze
Thank you so much for your wonderful feedback! We’re delighted to hear that ordering was easy, delivery was quick and free, and that you’re happy with the firefighters working perfectly every time.
It’s fantastic to know this is your second order with us and that you’d highly recommend us. We truly appreciate your support and look forward to serving you again!
Kind regards,
NH
Good price and fast delivery.
20 maggio 2026
Risposta di ecoblaze
Thank you for your review! We’re glad to hear you were happy with the good price and fast delivery — that’s exactly what we strive to provide. We appreciate your support!
Kind regards,
NH
Risposta di ecoblaze
Thank you for your review! We’re glad to hear you found the product efficient and of good quality. Your feedback is much appreciated — we’re happy it met your expectations.
Kind regards,
NH
Risposta di ecoblaze
Thank you for your review! We’re glad to hear the product met your expectations and that delivery was prompt. Your feedback is greatly appreciated.
Kind regards,
NH
Very fast delivery.
20 maggio 2026
Risposta di ecoblaze
Thank you for your review! We’re delighted to hear that delivery was very fast — providing quick service is something we always strive for. Your feedback is greatly appreciated!
Kind regards,
NH
Selling cat litter as fuel ( wood pellets
I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assured that they’ll be absolutely fine to burn in the heaters. ( pellet torches
The pellets did not burn well at all They caused significant damage to the glass tubes and also a sticky residue accumulated in the ashtrays of the burners
Only offered a refund for the pellets. The two burners cost £250 each
11 maggio 2026
Non scritta su invito
Risposta di ecoblaze
Thank you for taking the time to share such a detailed review. We sincerely apologize for the experience you’ve had with the pellets and the damage caused to your burners. While we’re glad you reached out to customer services and were offered a refund for the pellets, we completely understand your concern given the significant cost of the burners.
Please rest assured that this matter has been escalated to our manager for further review. We value your feedback and take it very seriously — both the product issue and the impact it has had on your equipment.
Your patience and understanding are greatly appreciated, and we’re committed to making this right.
Kind regards,
NH
Good product but delivery service from…
Good product but delivery service from ESRI terrible which seems to be par for the course.
13 maggio 2026
Risposta di ecoblaze
Thank you for sharing your feedback! We’re glad you’re happy with the product itself, though we’re sorry to hear about the issues with EVRI’s delivery service. We appreciate your patience and understanding, and we’ll continue working to ensure your experience with us remains positive.
Kind regards,
NH
Easy to find what I needed
It was relatively easy to use the website. I was able to look at several different options to find the one that was best for my needs.
Delivery was on time and I was kept informed of dispatch and was able to track delivery.
I haven't used the logs yet. It has turned hot at the moment.
18 maggio 2026
Risposta di ecoblaze
Thank you for your detailed review! We’re glad to hear the website was easy to use and that you could compare different options to find the right fit. It’s great that delivery was on time and that you were kept updated with tracking information. We hope the logs serve you well once the weather cools down — your feedback is much appreciated!
Kind regards,
NH
Swift delivery
Swift delivery. On time and easy to negotiate web site. Haven’t tried product yet
18 maggio 2026
Risposta di ecoblaze
Thank you for your review! We’re pleased to hear that delivery was swift and on time, and that you found the website easy to navigate. We hope the product meets your expectations once you’ve had a chance to try it. Your feedback is greatly appreciated!
Kind regards,
NH
Very prompt delivery and although had a…
Very prompt delivery and although had a slight problem with damaged box and some loss of content was quickly rectified never had any problems before and good quality product and excellent prompt service thankyou
12 maggio 2026
Risposta di ecoblaze
Thank you for your thoughtful review! We’re pleased to hear that delivery was very prompt and that the slight issue with the damaged box and loss of content was quickly resolved.
It’s great to know you’ve never had problems before and that you’re happy with the good quality product and excellent service. We truly appreciate your kind words and continued support!
Kind regards,
NH
Risposta di ecoblaze
Thank you for your review! We’re delighted to hear you were happy with the product, the good price, and that it was delivered on time. Your feedback means a lot to us!
Kind regards,
NH
Excellent
Excellent, second order will definitely order again when needed 5* service and products thankyou!
18 maggio 2026
Risposta di ecoblaze
Thank you so much for your fantastic review! 🌟 We’re delighted to hear this is your second order and that you’ll definitely be ordering again when needed. It’s wonderful to know you rate our service and products 5 stars — we truly appreciate your support and kind words!
Kind regards,
NH
Risposta di ecoblaze
Thank you for your kind words! We’re delighted to hear you were pleased with both our service and delivery. Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
NH
first the courier knocked to see if I…
first the courier knocked to see if I was in and she was very polite and she brought all three heavy bags to me
16 maggio 2026
Risposta di ecoblaze
Thank you for your kind review! We’re delighted to hear that the courier was polite and thoughtful, checking in and helping carry all three heavy bags to you. It’s wonderful to know the delivery experience was positive — your feedback is greatly appreciated!
Kind regards,
NH
Fire lighters
Love these only use two fire always lights first time highly recommend them
16 maggio 2026
Risposta di ecoblaze
Thank you for your lovely review! We’re so pleased to hear you love the product and that it lights easily every time with just two logs. It’s wonderful to know you’d highly recommend it — we truly appreciate your support and kind words!
Kind regards,
NH
Delivery was never attempted despite…
Delivery was never attempted despite DOD putting in their site that delivery could not be carried out and product being returned to sender. I was in all day! What do I do now, what is my next step to getting the order I have paid for?
13 maggio 2026
Risposta di ecoblaze
We sincerely apologise for the inconvenience caused. Although the delivery was marked as attempted, we understand that you were available and did not receive your order. We have processed a full refund for the order that was not delivered.
Thank you for bringing this to our attention, and we apologise again for the frustration caused.
Kind regards,
NH
The box itself had been torn although I…
The box itself had been torn although I don’t think any firefighters had been lost. The gate to our garden had not been shut properly and luckily the dog had not escaped. Will order next time through Amazon as evri are not very good. I did not realise you used them when ordering.
15 maggio 2026
Risposta di ecoblaze
We’re very sorry to hear about the condition of your delivery and sincerely apologize for the inconvenience caused. We regret that the box was torn during transit and that the gate was not properly closed — we completely understand how concerning that must have been, especially with your dog at home.
We also apologize for any frustration regarding the courier service. Please rest assured that we take this feedback seriously and will review the matter with our delivery partners. We’re glad to know that despite this, you were satisfied with the product itself, and we truly appreciate your comments about our service.
Kind regards,
NH
First order never arrived
First order never arrived , phoned company and told them Evri were unreliable, sent 2nd order via Evri again and guess what it hasn’t arrived either
7 maggio 2026
I have bought ecoblaze previously but…
I have bought ecoblaze previously but from Amazon, very happy with it and the fact that it was reduced in price helped me a great deal
14 maggio 2026
Risposta di ecoblaze
Thank you for sharing your experience. We’re delighted to hear that you were happy with your previous purchase of Ecoblaze wood pellets from Amazon, and that the reduced price was helpful to you. We truly appreciate your support and look forward to serving you again in the future.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
First delivery got delayed for 5 days
First delivery got delayed for 5 days, second order was spot on . Not sure if these burn the hottest but every time I email them it bounces back as undeliverable so that’s very frustrating
14 maggio 2026
Risposta di ecoblaze
We sincerely apologize for the delay with your first delivery and the frustration this caused. We’re pleased to hear that your second order arrived on time. Regarding your concern about email communication, we can confirm that we received your message and responded on the 12th of May at 16:11, and a replacement was arranged for you.
Please rest assured that our 6mm wood pellets are designed to burn at high heat and are suitable for pizza ovens. We remain available should you have any further questions or concerns.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.