CountyClean Environmental Services Ltd Recensioni 255

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We required a tanker to suck out one of our sewer pits, called county clean at 5.15pm on a sunday, got the email quote within minutes, responded with a purchase order and advised that tanker was on th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very efficient, reliable, friendly service and good value. CountyClean provided clear quotations for both servicing and emptying our septic tank and then carried out the work very effieciently... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have our septic tank emptied once a year by County Clean - always in January to minimise damage to the herbaceous border which hides the lid. County Clean's drivers deal very well with the tricky a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent company to deal with. All aspects of setting up CountyClean as our new service provider for our treatment plant were simple and easy. Our first service and desludge was carried out by very p... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di gestione dei rifiuti
  2. Servizio di drenaggio
  3. Organizzazione ambientale
  4. Servizio di smaltimento delle acque reflue
  5. Impianto di depurazione delle acque reflue

Scritti dall'azienda

From sewage waste plants to oil tanks, floods, road sweepers and and emergency spills, we deliver a full service liquid waste management solution 24/7/365 for commercial and industrial businesses, public sector organisations as well as household customers across the South East of England and London. Customer care is a key focus of our environmental support services business. We support facilities managers, construction developers and individuals with responsive and planned maintenance tasks every day. For instance, we carry out grease trap empties at schools, care homes, food manufacturing plants, as well as at fast food and commercial restaurants within the hospitality industry. If it's wet and it's waste, it's a job for CountyClean Group


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

255 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service.

Excellent service the driver/ operator were fantastic. They were quick, clean and Professional. Will use again.

2 settembre 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you for your 5 Star review!

We are happy to help, 24 hours a day, 7 days a week!

We hope to hear from you again if you require our services in the future.

Valutata 5 stelle su 5

Great service as always

Punctual, efficient, helpful, friendly and ready with advice. Great service as always

18 giugno 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for leaving us a 5 star review!

Our team is always available to assist you, so please do not hesitate to get in touch with us.

Valutata 5 stelle su 5

Delivered on time without any problems.

1 agosto 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you for your 5 Star review!

We are happy to help, 24 hours a day, 7 days a week!

We hope to hear from you again if you require our services in the future.

Valutata 4 stelle su 5

Professional and Courteous Service

Extremely polite, called in advance to advise that they were on their way. Proficient and professional job conducting the annual emptying of our Sewage Treatment Plant.

Would have been 5 stars but having agreed after 10am, they actually called me at 7:10am to say they would be with me in about 40 minutes. Just fortunate that I was around as I had planned to be out early they morning.

17 luglio 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for your review and for highlighting the professionalism and proficiency of our team during the annual empty of your Sewage Treatment Plant. We're delighted to hear that you found our service polite and efficient.

We apologise for the early call and any inconvenience it caused. Typically, we avoid giving specific times to prevent potential disappointment due to traffic or other external factors beyond our control. We appreciate your understanding in this instance and are glad it worked out this time.

Your feedback is really appreciated, and we will use it to review our scheduling practices and improve our communication with customers.

Thank you once again for your feedback and for choosing our services. We look forward to serving you even better next time.

Valutata 5 stelle su 5

First time using CountyClean - Most satisfied!

This was the first time we have used CountyClean.
We will definitely use them again....

A GOOD impression from the start, as 2 very helpful phone calls, (with Harry first, then John) when everything I needed to know was explained clearly, & a quote emailed speedily. I was then told that a space had become available the very next day, which was brilliant.
We had 2 septic tanks needing emptying, & the engineer John clearly knew his job well, as all was done very efficiently. On top of that he was friendly & helpful, answering our questions whilst my husband & I 'watched & learnt'!
Their charges seem competitively priced, & all in all, we can highly recommend this company.
Thank you CountyClean.

3 luglio 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for your glowing review! We're delighted to hear about your positive experience from start to finish.

It's wonderful to know that Harry and John were able to provide clear information and a prompt quote, and that we could accommodate your needs so quickly.

We're pleased that our operative John’s expertise and friendliness made the process smooth and informative for you and your husband. Your recommendation means a lot to us, and we’re glad you found our pricing competitive.

Thank you for choosing CountyClean Group, and we look forward to serving you again in the future!

Valutata 5 stelle su 5

CCG were very prompt to respond to my…

CCG were very prompt to respond to my request for a quote and kept to it after visiting the site. The team were punctual, polite and professional and the follow up report and images were helpful. A query I had after the visit was responded to within 24 hours by phone and email. I felt very well looked after.

19 giugno 2024
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Valutata 5 stelle su 5

Excellent service.

Excellent service.
Friendly, helpful staff.
I'm very happy with County clean and would highly recommend them to anyone

4 giugno 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for giving us a fantastic 5 star review!

If you ever require our assistance again, please do not hesitate to get in touch with us.

Valutata 5 stelle su 5

Reliable and friendly service

CountyClean were very quick to respond to my enquiries and sent an excellent team to my house with a brand-new vehicle to clear my cesspit. The work was done in an exemplary manner leaving no residue in my garden (or smells!). CountyClean were miles better than the last two companies I have used.

3 giugno 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you for your 5 Star review!

We are happy to help, 24 hours a day, 7 days a week!

We hope to hear from you again if you require our services in the future.

Valutata 5 stelle su 5

Both driver and engineer were superb

Both driver and engineer were superb, very helpful, even removing the cover to the Klargester and carefully replacing it afterwards.
The team at County Clean are fantastic
I have dealt with County Clean for nearly ten years and every annual visit is an absolute pleasure . A brilliant well run company-well done.

20 maggio 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you for your glowing review!

We're thrilled that our team at CountyClean, including our driver and engineer, provided superb service during your visit.

Your loyalty over the past decade means a lot to us, and we're committed to maintaining our high standards for years to come.

Valutata 5 stelle su 5

Great service

Great service - quick and reliable

9 maggio 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you for taking the time to leave us a 5 star review!

If you ever need our services again or have any questions, please don't hesitate to reach out.

Valutata 5 stelle su 5

Good service

On time, modern kit, efficiently and courteously done.

13 aprile 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for your fantastic review!

We're thrilled to hear that our operative and our vacuum tanker were able to efficiently and courteously get the job done.

If you ever need our services again or have any questions, don't hesitate to reach out.

Valutata 5 stelle su 5

Mrs Paddy Bunn

The Driver ( sorry did not remember name) was Very Efficient and Nice to have around.
Thank you Very Much.

14 marzo 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for your wonderful review!

We're thrilled to hear that our operative was efficient and friendly during his visit to you.

If you ever need our services again or have any questions, don't hesitate to reach out.

Valutata 5 stelle su 5

Excellent company to deal with

Excellent company to deal with. All aspects of setting up CountyClean as our new service provider for our treatment plant were simple and easy. Our first service and desludge was carried out by very professional and helpful engineers. Just wish we had started to use CountyClean sooner. Our treatment plant is now running efficiently once more. I would recommend CountyClean to anyone.

5 febbraio 2024
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for giving us a fantastic 5 star review!

If you ever require our assistance again, please do not hesitate to get in touch with us.

Valutata 5 stelle su 5

Problem with electrics on our sewage…

Problem with electrics on our sewage treatment plant today on Christmas Eve and was beyond helpful !

24 dicembre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you for your 5 Star review Peter!

We are happy to help, 24 hours a day, 7 days a week!

We hope to hear from you again if you require our services in the future.

Valutata 5 stelle su 5

Reliable, trustworthy and a fair price

Reliable, trustworthy and a fair price. Highly recommend.

13 novembre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you for your 5 Star review Lisa!

We hope to hear from you again if you require our services in the future.

Valutata 5 stelle su 5

Septic Tank Emptying

Always use County Clean, they are great with reminders and easy to work with. Very reliable, always on time and do a great job. No mess, no fuss and personable staff nothing is too much trouble for the County Clean team.

17 novembre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for leaving us a 5 star review!

Our team is always available to assist you, so please do not hesitate to get in touch with us.

Valutata 5 stelle su 5

Excellent service

Next day appointment arranged.
The gentleman arrived nice and early.
Very experienced, friendly and quick. Have used a few times. Will continue.

31 ottobre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you so much for your wonderful review!

If you ever require our assistance again, don't hesitate to reach out to us.

Valutata 5 stelle su 5

Quality Service

Turned up on time, quick, efficient and helpful with information

17 ottobre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you for your fantastic 5-star review!

If you ever require our assistance again, don't hesitate to reach out to us.

Valutata 5 stelle su 5

Answered the phone

Answered the phone. Put straight through the correct person and all arranged quickly

9 ottobre 2023
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Risposta di CountyClean Environmental Services Ltd

Thank you for leaving us a 5-star review!

If you ever require our services again, don't hesitate to reach out to us.

Valutata 1 stelle su 5

Read the T&Cs very carefully!

Read the T&Cs very carefully before booking with County Clean Group! They were unable to fit their waste truck through our gate and charged us 100% of the cost (£180) despite not providing the services paid for. We requested they retry with their smaller waste truck but they declined to do so. Alternative waste companies have been able to access the property with no issues.

After making a number of calls to them and asking to speak with a manager, a small % of the cost (£59) was eventually refunded. I will not be using them in future.

6 giugno 2023
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Risposta di CountyClean Environmental Services Ltd

We are sorry to see you have left us a negative review, despite our best efforts to resolve this matter with you.

Terms and Conditions are in place for the benefit and protection of all contractual parties – that’s us and you! Not only do we send T’s and C’s (which we know is small print) we back that up with a concise English quotation that clearly states the main terms of business – which you accepted.

Before any paperwork is created, we spend time on the phone verbally running through a precise checklist relating to access and egress and any other special circumstances surrounding the requirements of the job. This was done and is for every customer.

For the record, the refund we gave you, as a gesture of goodwill, was 33% which is not “very small”. Through no fault of our own, we had a wasted journey to your property and regrettably couldn’t complete the works as planned due your failure to provide an accurate description of access. I think you will find that other reputable tankering companies will operate in the same way. We cannot blindly drive around the country to sites in the hope of completing works, costing fortunes in associated transport expenses. You are of course, at liberty to choose a different supplier who perhaps have a smaller truck – you clearly have before and therefore must know the access to your property is tight.

If you still feel unsatisfied then please contact us directly instead of using a public forum in an attempt to vent your frustrations and besmirch our good standing and reputation. Otherwise, we wish you well. Thank you.

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