We have been to Chelsea Baby in Brierley Hill twice. Once for a new born car seat and second time for a toddler car seat. I cannot recommend the staff and shop enough. They are knowledgable, patient w... Leggi di più
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We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... Leggi di più
Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... Leggi di più
I would avoid using this company again. Haven’t tried the products yet but they were very late in arriving. I was told I’d be receiving a substantial discount for the inconvenience they’d caused with... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Informazioni di contatto
Unit 25 Pedmore Road Industrial Estate, DY5 1TJ, Brierley Hill, Regno Unito
- 01902490211
- hello@chelseababy.com
- chelseababy.com
4,5
Eccellente
145 recensioni
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Took money but item was not in stock
Ordered a stroller that was on offer, a kinderkraft nubi 2. Next day receive an email saying it was out of stock and will be refunded in 5 working days. Firstly why take the order if it was out of stock? It shouldn't allow me to process the order and now you have my money and I have to wait to get it back. Quick to take the money but takes 5 days to send back , ridiculous. Maybe invest in a stock management system that doesn't allow people to place orders for non existent items. Will not be using this company ever again, useless!!
29 novembre 2023
Non scritta su invito
Risposta di Chelsea Baby
Good afternoon,
Thank you for taking the time to share your feedback.
I sincerely apologise for the inconvenience caused by the out-of-stock issue with your Kinderkraft Nubi 2 stroller order. We deeply regret any frustration this may have caused.
Unfortunately, due to unexpectedly high demand, our stock was gone before we could fulfil your order. Upon discovering this issue, we took immediate action by removing all Nubi 2 listings from our website to prevent similar situations in the future.
I understand the frustration of waiting for a refund. While the timeframe for some refunds is subject to each bank's policy, we are committed to making improvements to minimise delays.
Your patience is greatly appreciated, and we value your feedback as it helps us identify areas for improvement.
Thank you for bringing this to our attention.
Best regards,
Monica
Risposta di Chelsea Baby
Thank you for taking the time to share your positive experience with us!
We're delighted to hear that you received your order promptly and are satisfied with the quality of the product.
If there's anything else we can assist you with or if you have any feedback on how we can further enhance your shopping experience, please feel free to let us know.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
Monica
Good choice,good description of goods…
Good choice,good description of goods and delivery prompt.
21 ottobre 2023
Risposta di Chelsea Baby
Thank you for your kind words!
We're delighted to hear that you had a positive experience with Chelsea Baby.
Our team works diligently to provide detailed product descriptions and ensure swift deliveries.
We appreciate your support, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your purchase!
Monica
I made a mistake with the order
I made a mistake with the order.
it was dealt with quickly, politely and corrected.
15 ottobre 2023
Risposta di Chelsea Baby
Thank you for sharing your experience with us.
We're delighted to have resolved the issue for you quickly and efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Chelsea Baby!
Monica
Great experience
Easy to order. Arrived on time. Well packaged. Can't fault anything. Great experience . Thanks
11 ottobre 2023
Risposta di Chelsea Baby
Thank you for your positive review and for choosing our services. We're delighted to hear that you found the ordering process easy, and that your order arrived on time and in excellent condition.
Customer satisfaction is our top priority, and we're thrilled that you had a great experience with us. We truly appreciate your kind words and your trust in our brand.
If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
Monica
good and fast delivery
2 ottobre 2023
Risposta di Chelsea Baby
We appreciate your feedback! 🚚
We take pride in our efficient delivery service, and we're delighted to hear that your order reached you quickly.
If you ever have more orders or any questions, feel free to get in touch.
Enjoy your purchase! 😊👍
Monica
Risposta di Chelsea Baby
Hello
Thank you so much for your kind words! 😊
We're thrilled to hear that you're happy with your stroller purchase and that you had a great experience with our customer service.
If you ever need assistance with anything else, please don't hesitate to reach out.
Safe travels with your new stroller! 🌟
Monica
Brilliant Leclerc pushchair
16 settembre 2023
Risposta di Chelsea Baby
Thank you for your kind words! We're delighted to hear you love the Leclerc pushchair.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Happy strolling!
Monica
Risposta di Chelsea Baby
Hi David,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service excellent and that your order arrived as scheduled without any issues.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
We look forward to serving you again in the future.
Best wishes,
Monica
Did not honour mattress deal when…
Did not honour mattress deal when buying cot.
Was not clear on website , changed it after I complained and after sending me a dispatch email for the mattress for my cot bed.
11 settembre 2023
Risposta di Chelsea Baby
Hello
I hope this message finds you well.
Firstly, I want to extend my sincerest apologies for any confusion or inconvenience you may have experienced during your recent purchase with us. Your feedback is incredibly valuable, and I want to address your concerns promptly.
Upon reviewing your order and the situation you've described, I understand that there was an issue regarding the mattress deal for your cot bed. I sincerely apologize for any confusion or inconvenience this may have caused.
Please know that your feedback has been taken seriously, and we have carefully reviewed our website's clarity to ensure such issues do not recur. We greatly appreciate your patience and understanding during this process.
I would like to reassure you that our team is committed to resolving this matter to your satisfaction.
Once again, I apologize for any inconvenience you've experienced. Our customer satisfaction is of utmost importance to us, and we are dedicated to making this right for you.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Monica
Customer Service
Came in good condition
9 settembre 2023
Risposta di Chelsea Baby
Hi
We are thrilled to hear that your order arrived in excellent condition, and we sincerely appreciate your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help.
Thank you for choosing Chelsea Baby and we look forward to serving you again soon!
Monica
Customer Service
Delivery was on time
14 settembre 2023
Risposta di Chelsea Baby
Hi
We truly value your feedback, Linda.
It's customers like you who inspire us to maintain our commitment to timely deliveries.
Should you have any questions or require assistance with future orders, please don't hesitate to reach out. We're here to help!
Thank you!
Monica
Excellent service quick and efficient
14 settembre 2023
Risposta di Chelsea Baby
Thank you for your positive feedback Eleri!
We're delighted to hear that you found our service quick and efficient.
Your satisfaction is our priority, and we're committed to providing top-notch service to all our customers.
If you ever have more feedback or need assistance in the future, please don't hesitate to contact us.
We appreciate your support and look forward to serving you again.
Best regards,
Monica
Excellent bike quick delivery what else…
Excellent bike quick delivery what else can you ask for 5 🌟
8 settembre 2023
Risposta di Chelsea Baby
Thank you very much for your fantastic review! We're thrilled to hear that you're pleased with your new bike and our speedy delivery service. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to get in touch. We appreciate your support and hope you enjoy many wonderful rides with your new bike.
Cheers! 🚴♂️🌟
Noah
Very beautiful
9 settembre 2023
Risposta di Chelsea Baby
We are overjoyed by your fantastic Trustpilot review! Thank you for sharing your experience with us.
Your kind words fuel our commitment to providing exceptional products and top-notch customer care. Your support means the world to us.
Should you ever have more feedback or suggestions, please reach out. We're here to listen and improve.
Thanks again for choosing Chelsea Baby. We can't wait to serve you again.
Warm regards,
Noah
Risposta di Chelsea Baby
We are absolutely delighted to receive your wonderful review on Trustpilot! Your feedback truly made our day, and we cannot thank you enough for taking the time to share your experience with us.
It's incredibly rewarding to know that you had a positive experience with us. We strive to provide the best possible service to all our valued customers, and your feedback reaffirms that we're on the right track.
Your words of praise are a testament to the hard work and dedication of our entire team. We are committed to maintaining the high standards that you have come to expect from us.
Once again, thank you for choosing us, and for placing your trust in our brand. We look forward to serving you again in the future and hope to continue exceeding your expectations.
If you ever have any questions or need assistance in the future, please do not hesitate to get in touch with us. We are always here to help.
Thank you for being a part of our journey, and we wish you all the best.
Kind regards,
Noah
Risposta di Chelsea Baby
We are absolutely delighted to hear about your positive experience with our company! Thank you so much for taking the time to leave us this wonderful review on Trustpilot.
We always strive to provide our customers with top-quality products at competitive prices, and it's fantastic to know that you found our product to be of high quality and reasonably priced. Timely delivery is also a key focus for us, so we're thrilled that your order arrived as expected.
Your feedback is truly appreciated and serves as a great source of motivation for our team to keep delivering excellent service. If you ever have any questions or need further assistance, please don't hesitate to get in touch with us. We're here to help!
Once again, thank you for choosing us, and we look forward to serving you in the future. Have a wonderful day!
Take care,
Noah
I still haven't had dispatch notice for…
I still haven't had dispatch notice for an item I purchased a week ago.
4 settembre 2023
Risposta di Chelsea Baby
We would like to begin by extending our sincere apologies for the inconvenience you experienced regarding the dispatch details of your recent order. Your feedback is invaluable to us, and we deeply regret any frustration this may have caused.
Upon investigating your order, we identified an unexpected hiccup in our processing system that led to a delay. We understand how crucial it is for our customers to stay informed about the status of their orders, and we are truly sorry that this aspect of your shopping experience fell short of your expectations.
We take your feedback seriously, and we will be reviewing our internal procedures to ensure that such issues do not recur in the future. Your satisfaction is our priority, and we are committed to continually improving our services to serve you better.
Once again, we apologise for any inconvenience you may have faced, and we appreciate your understanding in this matter. If you have any further questions or require assistance with anything related to your order, please do not hesitate to reach out to our customer support team. They are available to assist you at any time.
Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Noah
They dont reply to your emails
They dont reply to your emails. When you put one item in the basket you always find two.
13 agosto 2023
Risposta di Chelsea Baby
Thank you for taking the time to share your concerns with us. We deeply regret any inconvenience you've faced in your recent shopping experience with us, and we appreciate the opportunity to address this matter.
Upon investigating your order, we found no record of any emails from you in our system. However, please know that your satisfaction is our priority, and we take this situation seriously. As soon as we received your call regarding the duplicate item in your basket, we took immediate action. Your order was promptly reviewed, and a refund was issued without delay.
If you have any further questions or require additional assistance, please do not hesitate to contact our dedicated customer support team. We are here to assist you in any way we can.
Best regards,
Noah
Poor and miss leading information and…
Poor and miss leading information and lack of communication when wanting a refund
26 agosto 2023
Risposta di Chelsea Baby
We appreciate you taking the time to share your experience with us, and we're genuinely sorry for any confusion you encountered regarding your recent purchase.
Firstly, we'd like to clarify that the item you ordered was from our clearance section, and it was noted in the product description that it was an exposition item. We aim to be transparent about the origin of items in our clearance section to offer our customers the best possible deals. However, we understand that this may not have been as clear as it should have been, and for that, we apologise.
It's important to note that items from our clearance section are often final sale, and unfortunately, we cannot accept returns for these products due to their heavily discounted nature. We understand that this policy may not align with your expectations, and we sincerely regret any inconvenience it may have caused you.
Regarding the communication issue you mentioned, we are committed to improving our customer service processes to ensure better communication with our valued customers in the future.
Your satisfaction remains our priority, and we would like to make amends for any dissatisfaction you may be feeling. Please feel free to reach out to our customer support team, and we will do our best to assist you within the constraints of our clearance section policy.
Once again, we apologise for any misunderstanding and inconvenience you've experienced. Your feedback is vital to us, and we'll use it to enhance our services and be more transparent about our clearance item policies in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Noah
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